Bob’s Bouncing Bungalows

We reserved a bounce house for our daughter’s third birthday two weeks in advance. We called to confirm the week of and paid for a drive on permit from the city of Davis. We had 20 kids coming and told everyone that there was going to be a bounce house there, including our daughter who was so excited. We got to the park an hour early at 1 pm as requested to wait for the bounce house, at 230 we called to ask where the bounce house was. We were told they forgot to load on the truck but would be there at 330, at 4 we called and they said they were stuck traffic, at 5 they called and said their truck broke down. That was it, no apology, no offer to pay the drive on permit costs, just a disappointed group of 3 year olds and one pissed off mom. I would NOT rent from these people unless you are ok with getting the run around and wasting your time.

Horrible experience! I too would never ever recommend them to anyone! I emailed them via their reservation link and never heard from them to confirm the reservation. When I called 3 weeks later, the guy who picked up said «oh yeah, we have it» and that was it! i said OK and confirmed. I called this week to confirm that they were coming and the guy who answered again said his computer was down so he couldn’t access my order and would call back. NOTHING. So out of frustration and need to have something guaranteed for Saturday, I emailed them a cancellation via personal email and their site asking for email confirmation that they received my cancellation request. of course, nothing. So I called today and the guy who answered (same one) was just unprofessional and rude. He said that every time I called, he was doing a delivery and just couldn’t respond to a cancellation. I only called once (this week) to confirm. If Bob is reading these posts on Unilocal,i would really like him to know that his employee is rude and unresponsive. Really poor customer service.

Horrible! I would never recommend this company to anyone. They never answer the phone, and when they actually call back, totally unprofessional. The day they were supposed to be at my house, I was told they couldn’t find my reservation. They ended up subbing it out to a different company. Totally wrong bounce structure, had to get two small ones instead of the large one that I ordered! Luckily Cenral Coast Bounce took care of us, and on an hour notice! I would recommend going with them! Bobs bouncing Bugalows is an absolute joke!

We have used BBB for my daughters birthday parties many years, and for many years we were happy with the service. Then the last three years happened. Three years ago, they brought the wrong bouncy. OK, mistakes happen, no worries. Last year the bouncy we had specifically ordered «broke» so they brought a completely different bouncy. Frustrating, but again things happen. This year we ordered the bouncy more than a month in advance. We were scheduled to have it here by 9am. At 9:10, there was no bouncy here so my wife called to make sure it was coming. I suppose I shouldn’t have been surprised when they said they had no record of the reservation. So here we sit now, at almost 10am, with the party already started, and there is no bounce house here.
In the end, the bouncy didn’t get here until almost 11am, it was not the one we ordered, and they still charged us full price. The party was supposed to go from 9am to 1pm, so we missed out on half of the usage. Bob apologized to my wife, but I will have to wait for some positive reviews before I use them again.

Oh well. This response speaks to what kind of business this fly by operation is. Soooo many lies. I.e. we did not have neighbors over the day before. They were 2 cousins that had travelled far for this event. Also, we never moved the equipment in order to make it work. These are just two examples. As I sad it started off well but it ended badly. If it works it is great if not you might risk your long planned and much anticipated event. Bounce house yes. Bob’s no for us in the future.