Advanced Vision Care

I do not recommend this non caring money hungry vision center.
I have a set of twin girls, both wear glasses, but one of the girls vision is worse than the other, so I decided to take her to a different eye center from her sisters who goes to Advance Vision Care. To make a long story short I purchased an expensive pair of Ray-Ban’s that she really wanted and that insurance did not cover with a one year warranty included, so quite naturally her twin sister chose the same pair after her eye exam which was a month later at AVC. AVC charged me $ 75 more than I paid for the first pair, mentally it bothered me but I did not question it since it was a differt vision center. Fast Forward 10 months, within the same week both pair of glasses are broken, same location, at the ear stick, (twins! Go Figure), anyways I contacted my daughter who goes to a separate eye doctor from her sisters vision center over the phone, explained the problem and was told a completely new pair would be waiting in her file for us in the morning and informed me they had a pair in stock for her sister which was quoted way less than what I paid at AVC. Easy Breezy. Next I contacted AVC concerning her twin sisters exact same glasses right off we had a problem the girl who answers the phone told me the glasses were out of warranty and would not be covered but she will sell me another pair at a discounted price. Me: Out of warranty??? How it has not even been a year. Girl: Out warranty is only 6 months. Me: Explains glasses were expensive and purchased same exact pair elsewhere with 1 year manufacture’s warranty. Girl: Listen just bring the glasses in and well see…
When I arrived the following with glasses in hand and explained my case, they flat out told me this was our fault and that not the manufacture was responsible for covering damages after six months but they could sell me a new pair at a discount, I asked at what price, she quoted me only $ 50 less than what I originally paid them and way more than what my other daughter’s doctor quoted me, so by now I am very angry. I went outside to my car and called up Ray-​Ban. Glasses were 100% covered just like the first pair.
I do not recommend you use their services. All their warranties are only 6 months, they are not that friendly and do not care about there customers at all.
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