JCPenney

This store is really hit or miss but mostly a miss. I’ve been coming here for years and have the hardest time finding clothes I like here. Sometimes I will find two or three items and then most times I find nothing. I went in yesterday and fell in love with a shirt on the mannequin but couldn’t find it anywhere! They are advertising clothes they don’t even have anymore. When this store opened, they had so much product, I feel each time I go in there is less product and they’ve moved the women’s department around so much I can never find anything. The employees at the register are never friendly, I asked them to price check once and the girl rolled her eyes and basically told me I was wrong. I really enjoyed it when her manager advised her I was right. Yesterday they were having an issue with their system so gift cards and debit cards weren’t being accepted, except they don’t tell you that until you go to pay with both.
The only reason I have given this store 2 stars instead of 1 is because of the Sephora inside where everyone is super friendly and accommodating. They have tons of product and always have someone on hand to assist you. Before I got married I had them select the best makeup for me and I still use the same products years later.
Unless you’re stopping into Sephora, stay away.

Got my hair done in the salon by Preston. WOAH! Amazingly talented stylist, I felt like I was in new york. He cuts with such confidence and passion, my color is amazing, he did a wonderful job and made sure he made space for me in his full schedule so I can get a touch-​up!!! The store is super clean and organized and the clearance and sale items are really easy to find

I have a love/​hate relationship with this store. I like some of their selection, but I feel like I’m in the middle of a car sale with all of their «sales». It starts to feel fake. I truly think they mark everything on «sale» when it’s really not.
My other problem is that you can get other extra discounts, but it all depends on the person that is at the register. Some offer up the «special» discount. While with others, you have to ask if they have any that day. Just this weekend, my girlfriend and I went shopping there. We checked out at different registers. Her sales associate gave her the discount, but mine didn’t. ALWAYS ask when you check out! Also, check out at the main registers. We were told once that other registers in the store don’t always have the «special» discount on hand to scan.
I would like shopping here more if they didn’t play all of the pricing games. I leave feeling annoyed when someone else leaves getting more offered to them. Every customer should leave feeling equal.

I know JC Penny’s has been trying to revamp thire image. In bigger stores they have accomplished that, but this store… not so much.
It was Easter weekend and we stoped by looking for some last minute gifts. The sales were great, but store was sloppy. Not one associate asked us if we needed help. We had items in our hands so it was obvious we were shopping.
As we were standing in line I was looking at the rows of cashiers. Looks like none of them gave a second look in the mirror before leaving the house for work. Appearance is everything when working with the public. Maybe management should lok into that.
I had to repeat myself to the cashier numerous times. I was almost at the point of just walking out. Next time I will travel a little bit further for better customer service.

I have never been treated SO RUDELY in my life!!! I tried to return a defective shirt and the manager Jorge kept saying, «All this work for 8 dollars.» Then I had to come back because he forgot to put the refund on the gift card and I had wished I threw the shirt out. He and the other employees were snickering at me and rolling their eyes. I can’t describe how low these people made me feel. I used to love JC Penney, but now I will never feel comfortable going into the store again. I was humiliated, embarrassed and even started crying when I got to my car. I can’t describe the embarrassment from a group of strangers laughing at me.