Cattails Florist

Joan at Cattails Florist was amazing! She took a last minute special order to be delivered on New Years Eve. She went up and above exceptional customer service and the flowers were beautiful! I highly recommend!

I called at 1pm today, Saturday…2 hours before they were supposed to close. Kathy answered the phone and when I asked if they could deliver flowers to my daughter today in recognition of her first high school dance. She indicated that they were really busy and didn’t think they would be able to get the order out today. She paused for a bit and I could tell she wanted to tell me no but just couldn’t bring herself to do it. Long story short, she took my number called me back took the order and my daughter received her flowers 10 minutes ago. Thanks Kathy you made my little girls day!

I’d love a suggestion for a florist near San Ramon that will give me a better experience. Or a regular shopper here that can convince me this was a one time issue. I used them because they had such good ratings here on Unilocal.
I place my order online, with instructions to please call the receiver if there were any issues. There were issues, after calling the store to be told they were delivered just after noon. I called the receiver to let her know that her flowers have been sitting at some security desk for 4+hours, but that’s not the reason for 3 stars. I do feel they should have made sure the recipient had been called before considering them «delivered.»
The reason for the 3 stars is because the recipient sent me a picture of them after finally getting them. Online there was an «as shown» for an extra $ 20, I ordered a «deluxe», the arrangement that arrived was smaller then the «as shown» for the original. 1 Gerbera Daisy, the picture online had 3, no extra lilies, no extra fluff, it was little, it made me look cheap when I had ordered more. They were beautiful, fresh, and had security been made to call up, they would have been delivered right on time, but they weren’t what I was expecting based on what I was sold off their website.

My daughter has sent me flowers (long distance) several times and Cattails is head and shoulders above all the other florists in the area. Not only are the flowers very beautiful and fresh, but the delivery is superb. I was not home this time so the delivery man left them with my neighbor. Not only did they leave me a message at my door, they also called to let me know where my flowers were. My neighbor was also delighted because the delivery man gave her a rose in a vase as a «thank you» for taking the flowers for me. It is hard to find a long distance florist you can trust, but Cattails has consistently deliveryed.

I live in Danville and its so nice to have a neighborhood florist who I can trust. This is who I have used over the past few years to order both corsage and boutonnière for my kids Winter Ball and Proms. I just call and place the order over the phone and it is always perfect when I go to pick it up! I have also used them for some table arrangements which were also beautiful!

Joan did an amazing job for our wedding. From the cake decorations to the table as well as arrangements for our home and reception. She did it all and delivered on time. Everyone was amazed at the stunning arrangements!

It is always hard to find a florist outside the area so I turned to Unilocal.The prior Unilocal reviews were right. Great service, reasonable prices and top notch arrangements. The beautiful arrangement («Jitterbug» from their autumn collection”) I ordered online at 9am was delivered the same day by 2:30 pm. Both the recipient and Joan from Cattails emailed me a photo of the actual arrangement and it was exactly as pictured and described on the internet.

Let me not bore you with shenanigans, this place is LEGIT!
Customer service = excellent phone communication. Listened to me blab about my needs and nailed it
Delivery = on time as they promised on the phone. Very very minimal delivery free compared to 800 flowers or other places I have bought before
Quality = we still showing off the flowers after 2 weeks since delivery.
Price = I thought it was a bit pricy at first (since I always ordered from 800 flower place) but after I saw what they delivered, I feel like I got over on them.
Brownie point = scored more brownie points with this bouquet than any other flowers I have had delivered in the past 10 years.
Will I buy again? = all day, everyday!
THANK YOU Cattails!!!

My wife and I used Cattails to announce that we were having a baby boy. Right when they answered the phone, everyone was so friendly and even excited for us. We needed a quick same day turn around once we found out what our baby’s sex was and they were more than willing to help us out. They put us on the delivery schedule ahead of time to accommodate our schedule. They assembled a beautiful bouquet the morning we found out and delivered it the same day. Plus, I later found out that the delivery man was very friendly as well. We were very pleased with Cattails and would highly recommend them!

I received flowers this place a couple weeks ago from a great friend of mine. The flowers lasted a full week and they were beautiful. I would recommend this florist to anyone looking for arrangements.

Decent flower shop, friendly staff… worthy of 3.55 stars. The only thing that prevented a higher rating was the «$ 35-​$ 40» estimate turning into $ 45 as the flowers were arranged and brought from the back. Look, if you want to add extra, do it at your expense, not mine. I wasn’t going to make a big deal of it, but that’s not how I operate. Would I return? Maybe…

Used them for the first time after Teleflora stopped servicing the neighborhood I needed. Sent a gorgeous bouquet to my mother which was contemporary and lovely. I will definitely use them again!

On a Tuesday at 3 pm after having called before 11 am to confirm they were taking prom orders through that day… the mean lady in the back room refused to take our order. Very unprofessional! The lady out front seemed apologetic. I have been there twice but will never go back because poor customer service is something I do not need to put up with. In a business such as this certain dates or times of year will naturally be busy and somewhat chaotic. This natural occurrence for a flower business was not handled well. I see by the other reviews that this was not the case for most people and I am happy this is the case. Maybe mine experience was different because I only needed a corsage and boutonnière. Clearly our attempted order was low priority.

My family lives in Danville although I live in Southern California. After using other florists in the area I was not happy with, I found Cattails and have used them for years. They are a local company that takes pride in their business and flowers and it shows. When I call, they always are friendly and take the time to tell me what the fresh flowers are that day and then proceed with suggestions for different arrangements.
They are not your cookie cutter florist that makes the same designs everyone else makes, they always make me custom arrangements. Their flowers are always fresh and last a long time. They are truly creative and skilled at floral arrangements. The customer service is ALWAYS excellent.
My family is more than happy with their arrangements and now also use Cattails for their floral needs.
So happy I found them, they truly are a pleasure to deal with, especially when you live outside the local area.
Thank you for providing the best flowers and arrangements as well as outstanding customer service!

Great Service! Best florist in the East Bay! Never been disappointed!

Joan was AMAZING! I got married this past weekend (yes, writing this from Maui on my honeymoon because I keep looking at the photos and am just blown away) at Blackhawk Country Club.
First of all, the day was extremely hot. The flowers withstood the heat and Joan and her team waited for the perfect moment to put them outside (meaning she waited a while, she’s totally committed to making your wedding beautiful!) so the heat wouldn’t batter them!
Second, her patience with me, and everyone else was nothing short of angelic. She wanted to make sure everything was perfect and thus waited for grandparents and groomsmen, etc to pin corsages and boutineers herself.
Joan worked with my cake baker to decorate my cake. Needless to say, with Joan’s creative eye, my cake was a vision.
I have been getting emails, comments in person, texts, etc starting the evening of the wedding and nonstop since about the beauty of the flowers. Every arrangement was amazing. They were truly breathtaking. Joan tried out a new idea that my mom came up with on the arch and it was breathtaking. The bouquets were so gorgeous, I couldn’t stand it. I don’t know just how to convey in a Unilocal review how perfect the flowers were. The flowers really made the wedding.
Also very important to note, Joan is flexible and helpful and artistic: we met with her twice for a consult. The first time we got all our ideas out, the second we changed a bit to fit our budget. You would never know we changed anything from the original plan. Joan is really savvy at working with you to fulfill your vision without exceeding your budget. She’s got an amazing eye for flowers and comes up with really beautiful, creative ideas. She will take changes anytime you want to make them leading up to the wedding, which is so helpful.
I really don’t know how to express in an online review how wonderful it was to work with Joan and Cattails florist. They made every last detail perfect and they were so fun and easy to work with. I highly highly highly recommend them to any bride wanting a beautiful day who doesn’t want to worry about how her flowers will turn out, because with Joan they will be breathtaking no matter what.

I got married last month at the Blackhawk Country Club and Cattails was on their preferred vendor list, and I’m so glad they were! Joan was a pleasure to work with and my flowers were GORGEOUS!!! I met with 5 different florists before deciding on Cattails because they offered the most «bang for your buck». I would highly recommend Cattails florist for any occasion!!!

The ladies (and their adorable giant cat) of this lovely business recently
created an absolutely exquisite nosegay bouquet for me for a vow
renewal. I decided at almost the last minute (the day before) to carry
flowers and despite this, I was thrilled with the colors and different kinds and shapes
of flowers that they selected. I have occasionally utilized their business before,
but this was truly over the top!!! I was so happy and received many, many
compliments on my bouquet which is now in a vase so I can continue to
enjoy it all this week. A plus for all of them, plus they were so pleasant
and interested in the affair I was attending.
Pamela

Cattails Florist is the best florist in Danville/​San Ramon area, without a doubt. I’ve been a client since the early 90’s and have never been disappointed. Joan, the owner, is incredibly creative, extremely responsive to special requests, and able to respond to last minute requests. It doesn’t matter if you need a simple arrangement of mixed flowers to take to a friend, or an entire home filled with holiday designs, Cattails will handle all of it professionally, and you will have floral arrangements unlike any others you’ve ever seen. The designs are extraordinary, the flowers and greens are always amazingly fresh, and the service is exemplary. We are so fortunate to have a business of this caliber in our area.

My family has been using Cattails Florist for years and have NEVER been disappointed. Joan is an artist and her designs are extremely unique and beautiful. The flowers last a very long time and the service has always been friendly, warm and knowledgable. Cattails is always the florist I choose when I want to impress my guests, delight a friend with a gorgeous gift, or need the perfect, creative arrangement for a special occasion. HIGHLY RECOMMEND!