North Shore Dog

It makes me so sad that this place has bad reviews on this page. My dog is my child, just like everyone else here i put his needs above everyone else and I would not leave him somewhere that I didn’t feel that he was 100% safe and taken care of. The staff is always kind and helpful. They owner knows all the dogs by name. We’ve used NSD for boarding as well and our pup always comes home tired and happy and well taken care of. My dog is all white and obviously gets dirty easy and NSD has given us countless complimentary baths, they really go above and beyond.
My dog is so happy there he knows the exit on the highway before we arrive and every single time starts to get so excited I can hardly hold him back from the doors. I think that says everything about this place.
Sure sometimes he comes home with some scrapes but people these are dogs that is going to happen. Just give this place a chance and you will see that the bad reviews are just isolated incidents and this place is really filled with a caring staff that will take great care of your dog.
Tip: if you reserve in advance you can use their facilities to wash your own dog if you are wary of leaving them for a grooming appt or just want to do it yourself

I usually don’t write reviews unless I feel that the quality of service was very bad. If someone step on my foot and apologize is fine, I’ll look the other way.
Here are the facts: I purchased a 12 weeks old puppy that arrived at our home on February, 9^th from a professional breeder, never exposed to anyone else but me, my wife, his breeder, his mom and other puppies in the same litter. Maxi has never been in touch after that with other dogs of any size, breed or age. On the 18^th he was taken to an assessment for 15 minutes to North Shore Dog, were he presumably got infected with Giardia.
On the 27^th before boarding our puppy to NSDog, he was taken to the vet for a regular visit where we dropped stool sample. Still assuming that our puppy was healthy we dropped him at the NS Dog.
Monday the 29^th we got informed from the vet hospital that our puppy has Giardia and we rushed someone to grab his medication and have NSDog begin treatment. Since I didn’t entertained the idea of my puppy getting isolated, we removed the dog from NSDog.
These are the facts, no matter what anyone will comment and you use your best judgment to decide what’s good for your dog, however when my wife expressed her opinion on the bad experience, instead of an apology she got hit from management with wrongful accusations and useless explanations.
It is very less likely that a thunder hits twice in the same spot but if it does, that’s a problem.
North Shore Dog, please understand that this is a health issue where more dogs can get sick, and you must immediately clean and disinfect your facility also a simple apology should suffice on similar issues, since we didn’t asked for refunds or any sort of favors to compensate the bad experience.
All it takes is that one dog step into another dog poop and minutes later will lick his paws and get infected with bacteria. Also the resistance against bacteria and germs of a puppy is less than of an adult.

I would give it a zero if I could. My dog got giardia after going there. It was the most agony I’ve seen her in and she’s had surgeries! Look it up if you don’t know what it is. I understand some places don’t do fecal testing but they should have noticed symptoms of another sick dog that gave it to her way before she got sick. They never sent out any notifications informing us if they did know.

Most of the people who work here seem to really love dogs. They treat Riley like he was one of there own! We send him here a couple times a week and he always comes home looking for the couch!

I’ve taken my dog Koko, a Jack Russell Chihuahua mix, here multiple times over the years and have only really started using Unilocal regularly, so this place deserves a great writeup. This place is fantastic! I love how they take care of my dog, Koko when I go on long trips when I can’t take her with me. They are extremely reasonable price wise and have some fantastic amenities, like self wash, but usually I have them give her a bath and clip her nails on my long trip so she’s fresh.
From start to finish, my little girl loves coming here. She comes home exhausted for a couple days afterward. Their rates for overnight boarding are reasonable and they are responsive whenever I call. I love how they have divided the play rooms up based on the personality of the dogs they cater to.
I think my only minor complaint is the video monitoring app I use to see her when I’m away. The picture quality leaves something to be desired, but I’m not taking any stars off because it’s really not their fault. I have to either find a better app to view her or complain to the software developers.
Overall I know they take excellent care of my girl. They treat her like she is their dog and value her just like I do. I Highly recommend this place: whether just for daycare or for an overnight stay.

Have been meaning to write this for a while. Total lack of supervision and did not feel safe leaving my dog. Possibly more supervision in a public dog park…

1) had no fleas before I bought him there 2) He wasn’t groomed the next day at all that is a lie… It was two weeks later 3) I got him treated and fumigated my house three times
4) funny my indoor cats never had a flea ever ironic considering they played with Tobee 5) I gave your place one more chance and He came home with fleas again! 6) in hindsight I should have given you all my bills and reported you to the BBB. 7) Other dog owners that I have met have told me the same thing 8) I’m never shy about sharing my opinions

We bring our dog Liberty here a few times a month to play. She loves it! the pulls me to the door and you can’t even say the word doggy daycare without her going buckwild. I frequently watch her on the camera and she plays the whole time she is there. The dogs are always supervised and beyond that someone is usually throwing a ball or cuddling a tired dog. It is clean and the staff is friendly and caring, my dog is a total brat and she happily runs away from me to go play when we get there.

This is the ideal place for my dog. The people are very friendly and the webcams are a nice touch.

We love north shore dog!!! My dog Mishka always has a blast! She comes home happy and tired and always has so much fun! Whenever I have the chance i look at the webcams and the only thing I see is dogs having a great time, and people who truly love dogs! This is by far the best daycare we have been to, and we have tried a few. Others our dog would just sleep all day, or would come home smelling like urine. North shore dog is clean, they are responsive to my dogs needs, and extremely patient with the owners. I always ask alot of questions and they are nothing but helpful. When i broke my leg the staff members of north shore dog were so kind they would bring my dog to my car with a smile, others would have refused or charged an extra fee for such service. A truly caring and friendly environement for mans best friend! We will never go anywhere else! Thank you north shore dog.

I’ve tried a couple day cares out in the area and this one tops them all. The staff are amazing and great with the dogs! Webcams if you wanna watch your dog throughout the day. And you cannot beat the self-​wash option.

NS Dog is a wonderful, super clean and bright place where you can watch your dogs on monitors, and also remotely. The staff is very friendly and greets each dog by name; they truly know each one of their guests very well and they give each dog affection and care. At pickup time, you get the right dog back where his/​her leash and collar. That’s pretty impressive especially on days when they have 80 dogs to process in and out. {they remove your collar and replace it with one of their own for reasons of safety}. The grooming services are fantastic — my Cavalier is trimmed proper for his breed, and the scissoring is highly skilled. Although my dog is on the quiet side, he can’t wait to get inside the door once he knows where he’s headed… for a day with friends. The dogs have children’s plastic playground equipment like slides and houses to exercise on, the only toys allowed are tennis balls (for safety, to prevent tug of wars), and they have plenty of fresh water and attention from the pack leader in the room. There’s an assortment of chews and treats to buy in the lobby, and you can use their facilities to wash your dog. They are even open on Saturdays and also provide boarding. I checked out 3 other local day cares before choosing NS Dog, and I was very disappointed at the dark, dirty and smelly, and loud atmosphere in them. NS Dog has four different rooms, and they separate dogs by size and temperament. The daily price is quite fair, but you can save money buying multiple visits at a time (I purchase 10 days at a time. They even allow you to do half days, and you are not held to any schedule for the day care — that is very important to me due to my weird working schedule. All in all, a top rate dog daycare and grooming destination! yyy

If I could give North Shore Dog 10 stars, I would!!! I am actually quite shocked at the hateful remarks that have been said about this place! Are you sure it is North Shore Dog?
I have been bringing my dog here for a little over 2 years, 2−3x/ week and don’t have a bad thing to say. I have had nothing less than wonderful experiences with Tom, Agape, Tyler, and the ENTIRE staff!!! They treat my dog like she is their own. When we walk in every morning, we are greeted by Tom welcoming my dog by name. No matter how busy, he will get down to her level and let her lick his face and greet him with EXTREME excitement!!!
My dog is like my baby, and I am extremely overprotective of her. I was very nervous to leave her on the first day that she went, however, everyone at NSD went out of their way to calm my nerves and didn’t make me feel crazy for calling and checking in (numerous times)!!! Being able to flip on the web cam and watch your dog playing is awesome! To this day, I will still call and check in and Tom will graciously walk into the room and personally check on her, and speak to the supervising staff member, and return with a full report.
There is ALWAYS, at ALL TIMES at least one staff member in each room.
They truly do ALL go above and beyond at North Shore Dog. For example: Giving her lunch if we forgot to pack one, walking her during ‘nap time’ because she was going through a phase where she would have accidents in the crate, giving her free baths if she got an ounce of urine on her during nap time, playing one on one, staying late if you get stuck in traffic to wait for you, and the list goes on and on.
I just have to say, I laughed at the comment that «it smells terrible in there,» as I just recently asked Tom what he uses for an air freshener because it smells SO good whenever you walk through the door (this is no joke, haha!). I even ordered it for my own home! This is why I know that comments such as these are just out of left field, as this is the cleanest doggy day care I have EVER seen. The second one of the dogs goes to the bathroom, you will see someone clean it right up! I cannot say enough good things about them.
They are so organized and right on top of everything. Whenever an animal is near due a vaccination, they inform the owners and require documentation. This makes me feel so comfortable knowing that this requirement that I feel strongly about is being watched so stringently.
I guess I am writing this review, not only because I adore this daycare, but it is upsetting to see such horribly harsh and irrational reviews being made about a place that I (and my dog) would be LOST without. These people take such good care of our animals, everyday, and deserve to be recognized not criticized for this. There are 60+ other people that agree with me, and feel safe and comfortable leaving their fur-​babies with NSD. If you Unilocalers out there are looking for a doggy daycare, please don’t listen to these bad comments, and go check it out for yourself. They graciously give your dog FREE time there to socialize and see how they do with other dogs. They will do an initial screening with just a couple dogs in the room, and welcome you back for a trial day! Yes, everyone is entitled to their own opinion, whether they are right or wrong, YOU should be the one to decide that on your own.
As parents, you know that there is a chance your child could get a bump, scratch, bruise, at any given time, when playing with friends, correct? Dogs are like children. They play and often times play rough. To expect someone to be on top of YOUR dog and your dog only, watching every move they make, is simply unreasonable. If I knew that my dog was antagonistic and initiating spats with other dogs, I wouldn’t be surprised to find the same on him. I, personally, wouldn’t bring my dog to a daycare, knowing that he is doing this to the other dogs. You cannot blame them for something like this. Richard, you are essentially saying, «OK I know my dog is being a pain and annoying all of the other dogs, but I don’t care, that is your problem. You should be on the lookout for my dog all day and make sure that no other animal retaliates to his nips and aggravating bites.» When you think about it, it is really unrealistic, no? I’m not by any means saying your dog is a bad dog. However, if you had a child that was going through a biting phase would you blame the teachers at school if another kid bit him back after the third bite from your kid? No, you wouldn’t, well I wouldn’t. I can appreciate the fact that you don’t want to leave your dog at home, alone, all day while you are at work, but I think that your expectations are unrealistic. Nobody wants their babies hurt, but I think you are directing your anger to the wrong place.
I want to thank Tom and staff for everything! My dog has become a more social, playful, less anxious, and independent dog all thanks to you!
Erin :)

I was not refused service. That’s a lie. I told then I’d refuse to bring my dog there and demanded a refund. It was the REFUND the owner originally denied. And as I said I understand dogs play rough and that happens but happened so many times and nothing was explained to me until I continuously pointed out his horrible wounds — by the way the scars are permanent. I asked they watch him more closely and pull the dogs away even if Morty was the one being a pain, clearly watching dogs and following instructions was too difficult for them. Family and friends continue to urge me to contact animal services. Morty is very happy in his new daycare. If my review keeps ONE person from visiting this establishment and having their animal hurt I’m thrilled. I’d pay thousands to keep my dog away from this filth and safe.

The service and hospitality at North Shore Dog is impeccable. The best part about it is that my dog loves going there. Few phrases make my somewhat lazy dog perk up and cock his head, and saying that «We’re going to see Tom at daycare» is one of them.
They first test everyone’s dog to ensure socialization skills, and then they divide the dogs into 3 – 4 rooms based on size and level of activity and playfulness. Although I’ve only taken my large playful puppy, I imagine any dog will find a niche.
At midday, they have nap time and lunch, so bring a Ziplock with some food and your dogs name on it.
These guys have grooming and washing services as well. Sometimes I add in a bath for an extra $ 10 – 20, so my dog smells clean after a big day of fun with all the dog slobber that he encounters.

I would give 0 stars if that were an option! What a waste of time — DO NOT use North Shore Dog unless you have time to waste. I have no idea how they treat the dogs here because I was turned away for the grooming services I had planned (but they would not take a reservation for). Frankly, it was probably for the best based on how bad the place smelled. I walked in, there was no one at the door, I waited probably 5 minutes before someone popped their head out of the grooming area. And more concerning there was only one person in the dog sitting rooms they had on camera and three rooms full of dogs. Don’t they advertise that play is supervised?

Best experience with a boarding group I have ever had! My two dogs were in boarding for my families vacation to Arizona. They took care of both of them very well and went above and beyond when our pug needed emergency assistance for the removal of a bladder stone. The owner contacted us to give us an update on our dog’s surgery and assisted us through the process. We were so grateful for their help during this stressful time. Very, very professional and would definitely recommend. It was nice to see the employees knew all the regulars by name! Clean facility.

I recommend this day care whenever I meet other dog lovers at the park or on walks. The staff is very kind and attentive, and know each dog by name and all about each of their personalities. When my dog sees she is going to day care, she gets so incredibly excited, she is just bouncing around and pulling to get in as fast as possible. She comes home tired and happy. The dogs are treated like family and business is very professional.