Liberty Travel

This place is a pathetic excuse for a travel agency. You can’t make an appointment, they’re unorganized, each person tells you different information. My family and I went to Disney, we were all scattered around the plane on our flights even though they emailed me saying we had seats together. I printed out the email and brought it to them.
All they cared about was making you feel like everything was all set, but took no accountability for anything they messed up!
Don’t waste your time!

Terrible customer service. Had many problems with a trip & can’t get anyone to return call or email. Any advice?

We booked our honeymoon through them in 2006. I was very clear all I wanted was an all inclusive resort with a beach. That was my only request. We got to the Adventura Spa and Resort in the Mayan Riviera after the wedding and there was no beach. There was a rocky shore you can see from the pool, or you could take a bus to another resort with a beach. We didn’t have a lot of money, so it was a huge investment for us and I had been dreaming about just hanging out on the beach for a week. I was devastated and we couldn’t afford to go any place else.

Wow, I’m glad that I wrote the first review regarding Liberty Travel’s lack of professionalism and their huge lack of travel agents! I’m glad that someone else left a review for them as well. In fact, my husband and I also did our business through the Danvers office, and I could probably bet that the other reviewer and I had the same agent! lol. I forgot to mention that when we returned from Disney in April, I called the agent to let the person know how the trip went. I told the agent about the luggage tags and how that didn’t work out very well, but the agent insisted it was still a good idea! Oh, okay! lol. I told the travel agent I was talking to that we wanted to go back to Disney, or Vegas in October, and the agent told me to call the office, so they could set it up. No thank you.
My husband and I used the
website and booked our own Disney vacation, and it ran so much smoother this time, thanks to NOT going through Liberty Travel! We put our Disney tags on our luggage, and would you believe that luggage made it all the way to our room, without us having to walk a mile through Orlando Airport to get to The Magical Express, which brings you to whichever resort you plan on staying in… We stayed in the same resort and had such a better time!!!
Oh yes, one more important red flag: After our Disney return in April, I point blank, asked our agent what her fee was for this vacation package. She refused to tell me, instead changed the subject rather quickly. She never did address that with me, nor did I ever receive a breakdown of services and the prices. Odd?