Shuttle Shack

We LOVE the Shuttle Shack! We are going back for our 5^th year in a row! The owners are very friendly and knowledgable. We have never had a problem with any of the high quality bikes that we have rented form them. We will continue to use this business. AND it was very affordable for our family of 5!

The shuttle shack was very useful in my journey towards riding the creeper trail. The workers were very hospitable and friendly. I can say that the bike was quality that i rented, and the trails were very fun. The shuttle shack accommodated my great adventure and i would suggest others to use them for the same reason.

Great and friendly service. On the way to our drop-​off point, we were told stories about landmarks and farms that we passed in addition to a history about the town of Damascus and advice about the trail. The bikes were very well fitted for our group and we were supplied helmets at no additional cost. Beverages were also available upon our take-​off and return. A very family friendly and family-​oriented shuttle service!

This shuttle service is great! I really like the hospitality of the owners and I really felt at home with my driver! The bike fit me perfect, however it was missing cushioning on the handlebars so my hands were sore by the end of the long bike ride! I would use this business again because of their timeliness and kindness!

The best shuttle service for Virginia Creeper Trail! The customer service of Shuttle Shack truly sets them apart; extremely hospitable and friendly, and highly knowledgeable about not only the trails but anything and everything around the trail town. They fit all customers to their bikes, shuttle all the bikes to the trails, and hands them over to their rightful customers personally. Moreover, they provide free helmets! How security-​concerned a service! They are attentive to their customers and punctual at their work. I highly recommend Shuttle Shack!

I simply do not understand anything less than a 5 star review for this outstanding experience. We have now ridden the Creeper Trail 7 or 8 times and couldn’t imagine using another service.
Gary and Jennifer are the charming best friends you haven’t met yet. Their service is warm, welcoming and highly personalized.
The trail itself is phenomenal. We have ridden in all seasons and every one holds it’s own charm. Through mountains and hidden valleys over 42 (or three) bridges that zigzag back and forth across the river all the way down 17 luscious miles of breathtaking beauty.
This is simply one of the 10 best outdoor activities anywhere in the entire country and absolutely MUST be a part or your visit to this most enchanting region of Appalachia.
Preview the experience here:

Rented from Shuttle Shack yesterday and the experience was awesome. Was able to call first thing that morning and get 2 spots reserved for an hour and a half later. Bikes were in good shape and had emergency supplies and a bike bag on each bike for storage. Will recommend this bike rental shop to everyone I know that will ride the Creeper!

I really enjoyed the diligence and professionalism shown by the staff at the Shuttle Shack. They were very knowledgeable about the trail, the town and the history of the place and this added a lot of quality to my experience in the town and the trail. They were really willing to help and went above and beyond to make sure that we got the most out of experience.

Shuttle Shack is amazing! I went on a family bike ride from White Top to Damascus and we rented bikes from Shuttle Shack and used their services to get to the top of the mountain, which was very convenient. There were 15 of us total and we all had a great time. The customer service was excellent, it is a small family-​owned shop and the owners were so nice. Their daughter even helped give us water bottles and our helmets, and was so sweet! The reason I am giving them 5 stars (and wish I could give 6) is because they really went above and beyond in helping us out… I was the only one in our group who brought my own bike and it just so happened that I got a flat on the trail about 6 miles into the ride. All of the bikes rented through Shuttle Shack came with spare tubes, and none would fit my bike (it’s what I get for not being prepared or just renting with the group!) We called Shuttle Shack just to ask where a repair shop may be along the trail, and Gary, the owner, came out in his van with a rental bike for me and took my busted bike back to the shop with him. He certainly didn’t have to do that, especially considering I hadn’t rented a bike and what went wrong was my own fault. He was very kind about it and even rode up the trail in reverse (a steep climb!) to get my bike. In a world where customer service isn’t always at the forefront of business’ minds, Shuttle Shack went above and beyond and helped us have an incredible day.
The Creeper Trail is just gorgeous! It’s an easy, family-​friendly downhill and flat ride that made for a great family memory. Gary and his family at Shuttle Shack helped make our day even more memorable! We hope to do it again soon!

Service and convenience.
Service with a smile! A mom and pop shop, and according to them, the only local bike business. I dig local businesses. They’re friendly and take reservations and make the experience quite pleasant. Talking to the owner on the drive up the mountain is helpful each year to remind us of the various sights (and sometimes new sites) to see. (In 2013, there was a lose cow on the trail).
Sure, the scenery is free… but consider the convenience.
Rather than drive with two bikes on my roof and worry about theft at gas stations, hotels, etc, We pay a nominal amount of money and rent one for the day. We get dropped off at the top of the mountain and our car is waiting for me at the bottom. Awesome!

Our small group used the Shuttle Shack in July, and we were very pleased with their service. We walked in without a reservation, and they were able to get us on the next shuttle. They did not provide water like many of the other shops in the area, but did provide a tire repair kit, which was a plus. The woman (owner) even told us to remind her and she would give us a 10% discount next time. She was very pleasant.
We decided to use them again this past weekend. This time I went on-​line and made a reservation through their website. BAD IDEA! I made the reservation on Thursday prior to the Saturday we wanted to ride. I received an immediate auto-​confirmation that it was received. When we arrived on Saturday and told the same woman who had been so pleasant before that we had reservations made on-​line, she said that she did not receive any reservations on-​line and that they had no bikes. I pressed her on it, and she said «well if you sent it I would have it here». She nervously looked on ehr computer, then apparently found it, and said «oh I sent you back an email and said we didn’t have any bikes. We haven’t had bikes in a month.». I received no such email in my inbox, and even checked my spam. No email. My suspicion is that they really had been booked for a month, and she was not even looking at or managing their online reservation service.
Lesson learned: if you are going to use this business, DO NOT book through their website. I understand mix-​ups happen, and I probably should have followed up with a call. But what made me so angry was the feeling that this woman was not being truthful, and did not want to apologize or admit her mistake. In fact, she was almost rude. Had she sent me an email back, I could have called one of the larger bike businesses in Damascus and gotten in. But it was too late on Saturday morning at 11 am.
Personally, we will not be using Shuttle Shack again. Had this woman been gracious, and admitted that they were very busy and she had not been managing their online service, I would have been irritated, but I would have come back, lesson learned. But I do not tolerate a business owner not being willing to admit a mistake and being dishonest about it.

Had a great experience renting our bikes from the Shuttle Shack. We reserved our bikes in advance of our arrival time but ended up being late due to traffic. We called to let them know we were going to be late and was told ‘no problem, see you when you get here’. When we arrived they sized us for our bikes and took us up to the drop off for the Virginia Creeper Trail. They provided us a bike kit in case of a flat tire and a bottle of water each. The trail ride is either 17 or 34 miles depending on what you want to do. The best thing is that they did not set a limit on our time to have the bikes back. So you do not feel rushed by the clock and can enjoy the trail and stop along the way to rest or explore the area.
The only downside was having to cross the main road at the end of the ride to return the bikes. But I would still rent here before the other shops in town.
They are very courteous and I wish them good luck on their success.