Walgreens

Well, this was an adequate Walgreens. It is not in the best part of town, and there was quite a lot of trash outside on the sidewalk. There is a parking lot which is pretty big, and it was easy to get a parking space. The store is fairly well laid out and is tidy and well-​stocked.
Service was friendly and fast. Would go back here again. Points would be higher if it was a nicer place to visit and if the store looked newer inside, but would be lower if the service wasn’t so good and if it wasn’t clean.

The pharmacy workers in this Walgreen store are something else-​unprofessional, lazy, make so many excuses, work too slow even if there is such a long line. They refill prescriptions one at a time (even if they know that these are maintenance medicines) and should all be refilled at the same time so we have to make many trips to get the medicines .The wait in the pharmacy is very long most of the time .They don’t read prescriptions and right away say it’s not allowed by insurance yet even if dosage is different and therefore is a new prescription. Sometimes they act as if they know more than your doctor and change dosage or decide that you need a new prescription even if there is still one last refill left .I can go on and on about them. And this is the general consensus. Many old folks just don’t complain because they need their medicines and this is the nearest pharmacy to their residence.

This Walgreens has been around forever located in Colma and on the way into the city. I personally like this Walgreens because there’s almost never a line when having to check out. But I do mainly come here to pick up my medicine and there can be a long way at the pharmacy… One thing that bugs me was that I refilled my prescription and they gave me the option to alter the amount of my prescription which I accepted. Then a voice message called me back saying that they will have to talk to my doctor to see if they approve of the alter of my medication and they’ll let me know once they find out… So I wait a day and no call. I called the pharmacy to see the status of my prescription and they said there is no record under that prescription number, like what the heck… So I called the Westlake Walgreens (since they’re open ²⁴⁄₇ and this location is not [-1 star]) to have this prescription refilled and they told me I already refilled this prescription and it is ready for pick up at the Colma Walgreens. UH WHAT… So confused. Bleh…

Horrible customer service prescriptions are ready and have voicemail to confirm they are at the pharmacy only. I drive over there to pick up but upon getting in line cashier has long conversations with patron at least 10 minutes when obviously there is a line of 12 people then as soon as i get to the pharmacy clerk she say my rx hasn’t been filled. This pharmacy is disorganized inefficient needs more employees and new store manager.

Went in and bought something and I had my car towed! These people suck. Beware! Don’t shop here… Dangerous neighborhood, terrible customer service… The worst. I’ll never go to another Walgreens. ;(

So I’ve been going here for years. I’ve lived I the area about 5 years. And usually everything goes fine as expected. But lately within the past two weeks things have been shit. One sunday night my sister asked to use the restroom, the store was empty and the lady at the front I think her name is Lalita it’s what some guy called her. She told my sister no we don’t have a bathroom. Wtf? Amd then we don’t have a public restroom. We asked a guy and he said no 9urs is broke you can’t use it. I asked him where he used it? He said, «we have keys to a restaurant behind walgreens that’s where we go wtf are you kidding me? So they go to a restaurant everyone they have to n use the bathroom?? Such bullshit This staff is incompetent, lazy, lying monkeys. The thing that got me most pissed was that a few mins later an elderly guy asked to use the restroom and the Lalita woman said ok let me get someone to take you to the restroom. This other woman came out and said let’s go to the back u can use our restroom. So they did have a restroom? But what? Because we are not Philippine we are not allowed to use it? Everyone at this store always seems annoyed and like they hate their job. Unless you’re Philippine of course they’ll have their entire conversation with you at the register while people wait in line.
Then today (6.8.15) I went back to buy some paper plates that go on sale. I saw that they were out. I asked a guy working the candy isle Dave if he can check in the back if they had more plates. He said no I’m not going to check we are out until friday, I said really? You know the stick room by heart? He said yes I do, so we’re out so please stop asking me. What is wrong with these employees? ??? He really couldn’t go check in the back just to make sure? It’s not like he said 3 people had already asked him and he knew for sure that they were out. There was no communication. He was just flat out rude. This store has gone down hill since I first started shopping here over 4 years ago. There is no communication, and no respect for the customer. I hope the manager sees this and takes correct action.

I’ve been coming to this Walgreens for over a year and half. Prior to coming to this location, I thought that I had been to the worst Walgreens in the world (Las Cruces, NM on El Paseo. See my review.), but I was wrong. I was so wrong.
First of all, I am generally here around 3:45PM — 4:00 PM on weekdays. I know that when I come here, the pharmacy will be understaffed and that I need to commit an hour of my time to picking up my prescription. I know that at least one grown adult will get frustrated and walk out.
I once saw an old guy get so mad HE TORE HIS TOUPE OFF AND THREW IT ON THE GROUND. HIS TOUPE.
However, yesterday was my worst experience at any Walgreens. I showed up around 3:50PM, went to the back to pick up my ready prescriptions and turn in a new prescription. I was told it would take 20 to 30 minutes. I need to use the ladies room, so I head over there — it’s closed. It’s been closed for months. MONTHS. So, I try not to think about it and shop.
I go over to beauty where there are four employees laughing and talking and ignoring me. Then another one comes up to the beauty counter and starts yelling, «I’M A CUSTOMER. HELP ME. HELLO!!! I’M A CUSTOMER!!» Sarcastically. I’m there for fifteen minutes and not once am I asked if I need assistance.
I go and sit in the pharmacy area.
20 minutes.
25 minutes.
30 minutes.
35 minutes.
…I start watching a movie on my phone so that I don’t have to think about how much I have to pee.
40 minutes.
45 minutes.
I finally stand up and ask if my prescription is ready. I’m told that HELLO there are a lot of people there. Also HELLO it will be 20 more minutes. I tell her I need to use the ladies room and she says it isn’t working. I drop the stuff I was going to buy on the counter and walk away.
I find the (assistant) manager who tells me:
1. Pharmacy staffing isn’t managed by the store. Sorry. Talk to the pharmacy manager.
2. The restroom is a problem with the landlord.
While I am complaining another guy walks up who is having the same problems and is told the same thing. He tells the assistant manager that he doesn’t want to hear excuses.
Walgreens is a company worth $ 62.8÷76.0 BILLION dollars and is #177 on the Forbes list (Link:
) should have better legal resources for dealing with landlord issues and pharmacy staffing issues.
Walgreen’s vision: «To be America’s most loved pharmacy-​led health, wellbeing and beauty retailer.» NOPE.
From Walgreen’s own site: «Each day, in communities across America, more than 8 million customers interact with Walgreens using the most convenient, multichannel access to consumer goods and services and trusted, cost-​effective pharmacy, health and wellness services and advice.» NOPE.
The message I get from this Walgreens is that my time isn’t valuable. My business is not valuable.
The Major Issues:
Pharmacy is understaffed.
Restrooms have been unusable for months.
The trash can outside is always overflowing onto the sidewalk.
The employees have no interest in helping you and make you feel like a bother.
The lines are long at every checkout point.
UPDATE: I drove away and then when I got on the freeway and an hour and 13 minutes after I had turned in my prescription, I got a text that my prescription is ready.

DO NOT come to this walgreens if you need to fill Rx at Pharmacy.
My mother just had knee surgery and need Rx asap. Hospital had release my mother at 4:30pm. When I got to this walgreens there wasn’t any parking, then inside and there was a huge line and one person handling all transaction.
It took me 50 mins just to get to the front of the line. Then pharmacist stated that Rx wont be fill until tomorrow because would need prior authorization from dr, even after showing the Pharmacist my mothers discharge forms. Pharmacist call the dr office once as I watched her then she stated she could not get a hold of dr and said theres nothing she could do. WOW!!! I could believe that Pharmacist would deny Rx until the next day even after providing discharge papers. After get upset and load with pharmacist, I decided to call dr office. I got a hold of dr within 30 mins and waited just for Rx to be filled after 2 ½ hours. Horrible wait time and Horrible customer service.
I would NEVER recommend this walgreens for Rx.

Nice store. nice service .I had bought a sctch BRT dish wand just $ 1.OhOh.you can’t believe .it’s sold by Safeway or any store all need over $ 3.

Convenient location, but other than that the service is pretty bad. Pharmacy took forever and a day… quite annoying, especially when you’re in a time crunch. They didn’t know what they were doing or how to communicate with the patients. The tech had to have the pharmacist help her at her job. pretty bad!

Worst ever. Don’t bother.
The workers here all seem to hate their lives, and won’t be afraid to express it to you. It is as if they are doing you a service by merely existing.
Randomly ended up here (this is not my usual location, thank god) and ugh. Never again.
I am standing at the photo section. Lady:” do you need something?” In a snotty tone, obvious she didn’t want to have to ring me up and take my money. Lol.
Wtf seriously? Where did you learn customer service?
It took her a good 5 minutes to find something that was right in front of her face, and then she takes another few minutes to ring it up.
As I usually say… Chop chop, lady!!!
Crap location, worse customer «service», the store manager needs an attitude adjustment and needs to overhaul his staff.
Don’t know anything about the pharmacy but if the store is this bad, I don’t see the pharmacy being any better…

Worst Walgreens ever.
Pharmacy is the worst; they can never tell you anything, and they don’t know how to properly refill prescriptions or contact doctors. They did not bother to call me one time to let me know that my prescription had an issue. Instead, I waited four hours for steroid eye-​drops that I needed the same day, came in and was told that they did not have the medication in stock, nor did any of the surrounding Walgreens locations. I have stopped bothering to attempt to refill any prescriptions at this location.
Cashiers are rude and unhelpful. They give you dirty looks and wont speak to you unless you’re Filipino. They refuse to tell you the total for your purchases and just glare at you waiting for you to guess the price and hand over the money.
One time I went and the woman was on the phone while ringing me out, gossiping to her friend. She then proceeded to throw everything into a bag, (including a 12 pack of coke, which was in a box…), and continue her conversation while I stood there looking at her.
There are always bums loitering out in the front, the parking sucks, and the store just looks dirty.
Can whoever runs this store please hire some staff who don’t hate their lives? Thanks.

Such a terrible, terrible pharmacy. Awful. So so sooooooo bad! Everything, everything is wrong and mixed up and one person says this and another says that’s wrong and it really really is that bad–

Walked in to buy assorted things; strange vibe from the staff, like if they secretly want to kick your ass for annoying them by coming in, or like they know you are not local so get the fuck out, you’re clogging up our narrow streets with your poor driving.
Found what we needed to buy but still had to get through the cashier level.
Cashier was not nice. Not even remotely.
I figured living in the bay area would make everyone more pleasant than not.
Someone forgot to tell the people who work at this Walgreens. — E

So I normally don’t write reviews for drugstores, but I knew i had to write about my experience.
I was looking for these limited edition lipsticks by Kate Moss for Rimmel. I went to the Geneva location and saw that they had a very limited collection, went to the Westlake location and picked up 2, and went to the San Pedro Road location to see if they had any left. Luckily, the two lipsticks I was looking for were at the San Pedro location!
Anyways, at the Westlake location, I had to double check to see if the buy one get 1 50% off deal applied to the lipsticks. The clerk had to call the manager to see if they did and the manager said that all Rimmel is buy one get one 50% so I got my discount. So when I went to the San Pedro location, I saw that they had the same sale going on however, the clerk rang it up as full price for both. I told her that these were buy one get one and she told me that the system rang it up as full price. I asked her to check and she refused so I had to go to the manager. I told the manager my situation and her said that he would honor it since the Westlake Walgreens did it. The manager told the clerk with the attitude to fix it and she did rolling her eyes and ish!
2 stars for the rude clerk!

I really hate to give bad reviews but this place is terrible. The customer service is horrible the employees don’t
Really speak English that well and considering this is a business located inside the united states you would expect them to speak the language.
They are super slow with prescriptions and checking whatever method they use for getting the scrips from the doctor.
I went to my doctor at 8am and I watched as he prescribed a simple antibiotic for a throat infection and I went to this Walgreen because I was going to be at a friends house in the area setting up his new Mac and tv and game system.
I went to the Walgreens at 1:30pm and my prescription was still not ready so I said ok I’ll be back. I had to go to best buy in Colma to pick up a few cables for my friends install and after that I grabbed some soup at Safeway and than went back to Walgreens at 2:45 and still my meds were not ready I said WTF are you people retarded or something and walked out. Finally I got a text at 6:00pm that my prescription was
Ready and when I went to get it they took 20 minutes to find it. Never will I come back
To this dump

This location is much smaller than the one in Westlake. I basically get what I need and move on. People here are usually nice. I usually come to this location to get cash back for Hawaiian Drive In. :)
No complaints here.

I get my meds and my family members meds here the staff here are friendly. no doubt. and plus its near my house.

Go in, get what I need and get out. That’s pretty much it. Much smaller than some of the other Walgreens I’ve been to.
This particular one does attract a ton of old folks… especially at the pharmacy. Guess that’s a peek into my future. Haha!

It’s been awhile since I have written a review and it sucks it has to be this walgreens that I give a bad review. why is printing pictures so expensive? Its ridiculous 19 cents if u do it online and 20 something cents if I do it in person? Wow what’s the difference I’m going to have to pick it up anyways. Also, the workers were so rude. I asked a question an i wasn’t done with my sentence yet and they interrupted me… and smile. So unprofessional. All I know is target is wayyyyyy better in printing pictures.