The UPS Store

Daly City, United States

2.6

Open now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 650-991-4444
Website:
dalycity-ca-0966.theupsstorelocal.com
Address:
235 Westlake Center, Daly City, CA, 94015
Nearby public transportation stops & stations:
0.9 miDaly City
1.1 mi19th & Randolph St
1.2 miRandolph & Arch St
Categories:
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 10:00 am – 5:00 pm
Open now
Local time (Daly City) 15:39 Saturday, 21 June 2025

Business hours

Monday 9:00 am – 7:00 pm
Tuesday 9:00 am – 7:00 pm
Wednesday 9:00 am – 7:00 pm
Thursday 9:00 am – 7:00 pm
Friday 9:00 am – 7:00 pm
Saturday 10:00 am – 5:00 pm
Sunday 12:00 pm – 5:00 pm

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20 reviews of The UPS Store

No registration required
Place rating: 1
Daly City, CA
Frustrating experience. I dropped off 2 packages, one was picked up 6 days later according to tracking record, the other one got no updates, so I called them up. They said the driver already picked up the package so they give my UPS’s customer service number to call instead. I called up the number and was replied with: «I’m sorry our driver hasn’t updated us on the package yet and we’re unable to call this UPS store to see what they’ve done with the package!» All I can do now is wait.
Place rating: 1
Daly City, CA
Really bad experience. The driver missed me so I went the next day to pick up packages, they told me come back afternoon to pick up your packages. When I came back they told me the driver missed it up. Come back at 4 pm! They said we are a franchise store and the driver work for ups. Btw when called ups they told you should wait at your place till the driver deliver the packages and disregard whatever the store manager said to me! OMG! I’m frustrated! So nobody helped me, I’m dissatisfied.
The store’s manager’s name is Robert. Although the was polite and kinda professional, yet he didn’t solve my problem and gave me false information that might actually make it worse.
Place rating: 5
San Francisco, CA
Great service and staff here every single time! Manager is especially nice here! Very attentive and helpful. Great manager = Great staff!!!
Place rating: 1
Allentown, PA
I paid $ 63.55 for a doc send oversea as 1−3days express. Didn’t receive anything 2 days after the delivery date. And the tracking number says label created since the first day. Came back to the store at 9:30, nothing helpful. Called UPS customer service but didn’t help, worker refused to call the manager who will come to work at 11:30. The worker told me that my package will be shipped tonight from the storage, but couple minutes later I got phone call that my package already shipped yesterday nite. Who told the truth? Now: sitting in the store waiting for their manager
Place rating: 4
San Francisco, CA
I got some great service here! The store was closing in 10minutes and even though it further away then another UPS store location it was open later. The guy at the front was not trying trying to rush out of there at all on a Friday night, and checked on the address accuracy of my transaction, which I appreciate. The only reason I minus one star is UPS prices are expensive for ground for under 3lbs. But other than that great customer service here!
Place rating: 2
San Francisco, CA
I’ve given them one additional star because after a phone call and several emails, they got me a refund of most of the shipping charge for the package that somehow missed overnight delivery
Place rating: 2
Daly City, CA
Even though this store is closer to my house, it is not my local UPS store. I find that they are always busy and not informed on a lot of their current products. They also seem to cost more on similar products. I usually goto the YOS on Mission in Daly City
Place rating: 1
Inner Richmond, San Francisco, CA
I usually give only positive reviews on yep but i had to give this place a review. Literally the worst customer service i’ve ever had. Employees wouldn’t help at all and really didnt care one bit.
Place rating: 1
Walnut Creek, CA
This is the most unfriendly store I have been in. I will not go back there if I had to. They think they are holier than thou. This is from the the top down manager to the new guy. I guess it is a prerequisite to work there. Must be a ahole
Place rating: 5
Daly City, CA
Handled Amazon return drop off quickly and effeciently. Nice that they are open on Sunday
Place rating: 4
San Jose, CA
I’ve been here twice, granted just to quickly drop off packages I was returning, but both times the ladies that work here were very friendly. They even gave me a receipt which I didn’t know I could get since no other location ever gave me a receipt after dropping off a prepaid package.
Place rating: 1
San Francisco, CA
Arbitrary notary hours, the notary clerk decides to not take customers if she feels like it. I’ve seen her do this twice. I wouldn’t let her get away with it for me, I showed up at 3:45, and after I’d been waiting as the next customer in line for 15 minutes, she tried to tell me to come back tomorrow. As if. Why don’t you do your job, lady?! You know I’ve been standing here watching you this entire time.
Doesn’t matter if you call to confirm their hours beforehand, if you get one person she might tell you the weekend notary cut-​off is 4 PM, if you get another, she might decide it’s 3 PM. That’s a wonderful way to p*ss off your customers.
Place rating: 5
Dare County, NC
This ups store is the best for me. altho sometimes its busy the customer service is great! specially ate Maria shes nice and friendly. I will recommend this branch to my friends and family
Place rating: 1
Daly City, CA
NEGATIVE 5 STAR
THEY LOST MY PACKAGE
First of all, Not only this specific location is a bs. UPS is a bs. As a professional shipping company, You Left your customer’s packages at the FRONT DOOR WITHOUT ANY SIGNATURE CONFIRMATION??? And you think you completed the shipping process and tell me you delivered? HOW DARE YOU!!! I should have been to USPS or FedEX. They take care their business and reputation and CUSTOMERS NEEDS. You take whole responsibilities of my lose Package, IF any of your employee want to avoid their responsibilities, I will speak to someone who take the charge and solve the problem!
Not the first time I have been heard UPS is BS. They lost My friend’s Chanel and other luxury products without taking any responsibilities and Never REFUND BACK!
AVOID!
Place rating: 5
San Francisco, CA
Been here a few times and every time they are very quick and helpful… I don’t see why the low rating
Place rating: 3
Daly City, CA
For simple shipping services they are great. However I used the HP Enterprise app to schedule a print job and when I came in with my pick up code, they were completely confused. I had to email the documents again to a separate address and have them print it, which took an additional 15 minutes. This has happened twice now. I will increase my rating once they remedy this.
Place rating: 4
San Francisco, CA
I love this UPS store. The staff is always super friendly and helpful. They don’t mind when I don’t have my packages ready to be shipped when I get there, and they never hesitate to let me use their tape! unlike at post offices.
It’s also conveniently located in a less busy area of Westlake shopping center so it’s not too difficult to find parking. I’ve shipped out a bunch of stuff here and transactions are always smooth!
Place rating: 1
San Leandro, CA
Michelle the store owner has promised a refund check for a batch of terrible business cards, twice (the only two times I have been able to reach her in the last 6 months) and it has never arrived. She went so far as to give me a tracking number which does not exist, at least not in the USPS tracking database. I wondered why UPS would have to send a check through the US Postal Service, but I took down the tracking number, and tried to track the package, and the number doesn’t even exist! I even tried on
, just in case I made a mistake and noted that it would be delivered by the wrong courier, but it doesn’t exist in their system either.
She has avoided calling me back EVER, since this started in MAY OF LAST YEAR!
The store owner refuses to be reachable, and no one else in the store is authorized to run a return.
To the owner:
IF THERE IS NO ONE IN THE STORE WHO HAS AUTHORITY TO DEAL WITH PROBLEMS, HOW ARE THESE PROBLEMS SUPPOSED TO BE RESOLVED? HOW ARE PEOPLE SUPPOSED TO TRUST YOUR BUSINESS?
Absolute WORST business I have ever encountered.
Place rating: 2
San Francisco, CA
«Incompetence» is one way to sum up this location in one word.
Never mind how unorganized and messy things are behind the counter. Forget how entitled the employees feel and understaffed they are. However to command me to do your job (make copies to send via email) without at least a smidge of politeness, because you are tired and almost of your shift.
Completely unacceptable. However two stars for convenience.
Place rating: 3
San Francisco, CA
Great staff. They’re easy to get to when you just gotta drop off a pre-​paid package. I never really go there for anything else though, so I can’t speak for any other service or how their service was for helping me ship out a package.