MS Wireless

I had to do an exchange and got one without having to pay a restocking fee, but Kial seems like an exception, not the norm for employees here. Two short Asian guys had to grab my Phone from the kiosk on the other side of the mall and bring it over, and it literally took them, no effing joke, forty minutes. I could crawl on my tongue across the mall faster. No apology of course. I leave to do some shopping and see them ten minutes later just slacking each other off, strolling around the mall, being slow, short, douchey — the norm for them, it seems. So YMMV.

DO NOT COME HERE. If I could put a SHUT THIS PLACE DOWN ZERO STARS, I would. They bait and switch consumers and falsely market products and services to you. They make promises they cannot keep. I renewed my phones and services with this company over 2 months ago and they made promises to 1. cancel one of my extra phone lines 2. get rid of my data plans 3. change my minutes. None of these happened and I received a bill over $ 400 the next month and somehow my voicemail stopped working. DO NOT COME HERE EVER. I have called them pretty much every week since August (their phone lines are either off the hook or busy everyday) and have called their customer service line. This company takes your money and refuses to give you the service you pay for. If you have any issues with them, please file a complaint with BBB and the FTC for false marketing. I have given them over 2 months time to rectify the situation and they have not. The only people that have helped me is AT&T. DO NOT COME HERE. GO DIRECTLY TO AN AT&T store.

Well, after I posted and tried to contact the customer service of MS Wireless, I have finally received a new phone in replacement of the crummy phone that just wouldn’t work… thanks to Silvia at the? Customer Service for her pleasant help and quick action. I am hopeful… and very satisfied with the service I received. How much time and pain would have been lessened had this happened in the first place.

I only wished that I checked Unilocal before I was taken in by these folks. They are very aggressive and most important they just do not tell you the truth. I went to upgrade my i-​phone 4 to the new 4s and they told me not to get it if I wanted to use the web because it only had 3g. They pushed me to the samsung Galaxy“Skyrocket” because it had 4g and had «incredible» speed, and was now available in San Francisco. So I bought it and gee guess what I could never get more than 2 bars in the city. So I took it back after 1 week. The process was horrific, they were going to charge 67.00 as a restocking fee, and it went downhill from there.
They are only a reseller and do not have to abide by the corporate guidelines.
So please, buyer beware, as in another posting, go to the ATT store across the street.

I passed by this place (Serramonte), and decided to just look at the current phones being offered. The sales guy told me that if I bought 1 phone at the regular price, the second one is only $ 50, and I get a rebate on both phones, which basically meant that the 2 phones would be free after rebates. So I was stupid enough to bite, and I bought 2 phones. He then said I didn’t have to fill out anything for the rebate and that he would do it «electronically».
I checked the receipt and asked him again and again and again about how the rebate would work. He said he would send it «electronically» (nothing to mail) and I would get it faster than if I had mailed it. He said it would take 2 – 3 weeks.
So 4 weeks pass by, and nothing. I called the sales guy again, and he said it would take 4 – 6 weeks. Ok, so I waited again.
After the 5^th week, I called AT&T rebate, and they said they had no record of said rebate. Called the sales guy again, and he said the rebate would come from Motorola, not AT&T. I asked for some sort of number, and he said I would get a text from Motorola with a reference #, and he wouldn’t be able to check anything until I get that number.
Getting suspicious, and slightly upset, I called their corporate office. I explained the situation from the beginning, and the lady I spoke with said she’d never heard of said rebate offer. She conferenced the sales guy in, and he said, again, to just wait and apologized for the delay. The lady said to call corporate back if I still don’t get anything in a week.
Another week passed (this is the 6^th week), and still nothing. Called corporate again, and lady conferenced guy in again… Only THIS TIME — he said HE MADE A MISTAKE, that there was no rebate of that type being offered by Motorola. I-​was-​FURIOUS!
Basically, this fool straight up LIED TO MY FACE. I told him the only reason I bought the phones was because of the damn rebate he promised. I told him I would return the phones that same day and demanded my money back. He apologized again and again and said he promised the rebate, and they will provide it. Corporate lady said to call them again if still nothing.
YET ANOTHER WEEK PASS… 7^th week now. Called corporate, and lady tried calling sales guy but he wasn’t in yet. She promised that she would have him call me back. He called me and said they’ve processed the request and that AT&T would credit my account and it would take about 24 hours.
24 hours passed, checked my account, and still nothing. Called corporate, and she said she would check on it yet again. Never received another call back, but I FINALLY got a text from AT&T the next day regarding the credit. HOWEVER — it was only HALF of the promised rebate.
7 weeks and 2 days later, I got half the rebate. Not sure if I want to pursue the other half after all the trouble I went through with them.
Cherry on top of this amazing story? 2^nd phone’s now defective after only 3 months.
On the plus side, the lady from corporate was SUPER nice and was very helpful. She kept apologizing and I kept telling her it wasn’t her fault.
Bottom line — will NEVER buy from this place again. EVER.

MS Wireless kiosk at Stonestown.
These folks have been supplying my whole family with phones for years now. They are always helpful when it’s time to upgrade and provide true personal service.
This week — my LG Incite went braindead, lots of issues and basically unusable. Since I spend $ 4.99 a month to AT&T for insurance, I went to the AT&T store at Stonestown to get it repaired or replaced. Their answer — nothing we can do, unless you want to upgrade. «But you can call AT&T tech support on our phone.» I was on that phone for almost an hour with support and the escalation team — final answer: we’ll send you a battery, it takes about 5 days, then we can try to troubleshoot the phone if it boots up. Meanwhile, you’ll have no phone! Thanks AT&T. I told them I’ll look for another service.
BUT THEN I STOPPED AT THE MS WIRELESS KIOSK — they played with the phone, tried to charge it, gave me a loaner phone (with my chip so it was usefull) while they did some troubleshooting for the next hour. I returned and they told me to take both phones and see what happens. Steven also reminded me that I can use an old phone with my chip while waiting for AT&T to finish their stuff, and come back in a few days to check it out.
Bottom line: I have a phone while the behemoth AT&T slogs along to help me. Next time, I’ll go to MS Wireless first.

The AT&T MS Wireless Kiosk in the Target wing of Serramonte Mall
Service: Dont ever go to these middle men that harass you while you pass by them when walking around the mall. They dont offer the best deals that the regular AT&T Wireless store does.
My experience was them was horrible. It all started when i was careless enough to not look at my receipt after a purchase and realized they charged me $ 30 more than i was supposed to bay for a blackberry. (Now keep in mind that the guy who made a mistake was their own manager)
I went back to him and said he couldnt do a refund and that i had to call the 1800 number to set up a refund.
Weeks pass and no refund. I tried to call corporate and no refund after months. After making several attempts and complaining over and over again to their corporate, I gave up and let the $ 30 disappear to the hands of these money sucker of company and told my self my time and stress was not worth $ 30.
I’m forever taking my business somewhere else. Beware shoppers!!!
God bless and Happy Unilocalin!!!