Broadmoor Towing Service

Here’s the deal. I get it, your truck broke down in the middle of a repo and you pulled into my parking lot. No problem. Have another guy come and help you out. I have a problem with you screaming outside my window with a Diesel engine roaring at 11:30 at night, and then you have the audacity to piss on my property. We have cameras sir and as much as the yelling and loud engine noise were practically excusable in comparison, you then proceed to «mark your territory» to seal the deal. Well done Broadmoor Tow. Employing the white trash to piss on businesses that they take advantage of.

Called my insurance company for roadside assistance, so this company was near I guess, but took my car to the wrong place in despite of me given them the exact directions to the autoshop. The point was to lose sleep and do this early to have the autoshop look at my car with time to get it today. This towing company screwed it up. 15 minutes turned into 3 hours and counting. Im Still waiting. Either lady on the phone is rude and like to pull the Christian card for some reason.

I put in a call with my insurance company for roadside assistance and the fastest available service was Broadmoor Towing. They estimated 90 minutes, so I waited in the car, freezing my nethers off. Over two hours later I finally decided they weren’t coming and called my insurance company. Sure enough, some manager had decided they weren’t «going to do that one.» Another company arrived 45 minutes later and I was sorted.
If you’re ever in the area and need a tow or a jump, give these fools a miss. They obviously don’t want your business.

The most horrible, dishonest, unprofessional service we’ve ever experienced! The dispatcher Cathy sounds like a crackhead and clearly does not know how to do her job. We came to pick up our vehicle and she said it would be an hour before someone would come to open the gate. We explained that we had an infant with us and asked if it would be ok for us to wait at a restaurant around the corner and have the driver call us when he was close. She said that would be fine only to call an hour later to inform us that he came and left. When I asked her to call him and see if he would return because we were right there she was rude and took no responsibility for her obvious stupidity. Also, we had our registration inside the glove compartment and it was gone when we arrived. This is needed for the release of the vehicle. I can’t help but wonder if this is the kind of racketeering business they run. Doing illegal things to try and delay people so they can get payed for another day. On top of all that (as if it weren’t enough) it seems they have also damaged our vehicle. If you have a choice do not deal with these people. If you do not have a choice and notice they are being dishonest I recommend you take action. If I could give less then one star I would.

Had to pick up my car and waited for over an hour for the guy to show up and open the gate. No apology or excuses given. Didn’t even look like he felt bad at all for making a bunch of us wait on him. Called multiple times about the driver but the person on the phone just got ruder and ruder. Also, their prices are exorbitant. total price gouging, horrible service, and I think they may have damaged my car when they towed it.

This morning I was late to work since some idiot blocked me in, apparently he wanted to park in a red zone. After waiting almost an hour to see if they would return to the car, and failed attempts to contact property management, I gave Broadmoor a call.
The dispatcher told me someone would be out in 20 minutes and I was very surprised to see the driver there with 5 minutes to spare.
He was super friendly and professional. Of course the guy ran to his car as soon as he saw the tow truck, but the driver was amazing and stood up for me.
He made the guy apologize and informed him of how lucky he was. He even asked if I needed anything else. He honestly turned my horrible morning around just by going out of his way to talk to the guy…
I highly recommend them !

They have auctions every Tuesday. The cars are cheap. I bought a 2002 Subaru WRX with 49k miles for $ 3000.

Despite having to wait for about 45 mins. The guys today at broadmoor towing did a great job towing a car out of my assigned spot.

I called my insurance company to get a tow to my Volvo repair shop the day prior to my tow. I called at 6am for a follow up call as requested. «We shall be there within the hour». Here I sit three hours later. I called the tow company three times and the insurance company an equal number. Broadmoor’s response, «we take them as they come».Fail! I filed a complaint with my insurance company.
Broadmoor towing, you’re lunkinsh inability to simply pick up a car, return a call or be timely is obviously beyond your capabilities.

Needed roadside assistance and the man was very helpful, a total sweetheart! There’s no way having your car towed is ever a pleasant experience for anybody especially when its pouring rain at night but he showed up promptly and was super courteous.

They were hired by Pick-​N-​Pull Dismantlers to come take my old, dead car away. And by «old and dead» I mean that this 1984 Honda Accord with 180,000 miles has been sitting in my garage for 16 years, all tires flat over the years, and had stopped running 16 years ago too. Rob showed up when promised, and much to my amazement, inflated the tires, got the car started, and without brakes was able to drive the car out of the garage and onto the flatbed. It was kind of amazing.

These guys were called through my insurance roadside service. The dispatcher was rude and obnoxious, they took more than an hour to arrive and offered to arrive sooner if I would pay cash.
Hmmm.
No receipt was given to me although requested.

These guys were great. After Golden Gate Tow literally ditched me on the freeway these guys showed in 20min.
They changed my tire on the freeway and the driver had a great attitude. He got me on my way and everything was cool.
I reserved the 5^th star because the charge for this was $ 125. Seems extremely steep for that type of service. I might hesitate to call them again to find better pricing. Otherwise they good.

My alternator went out on my way home in Daly City and I made it just enough to get into the Colma Bart station. My Farmers insurance roadside assistance dispatched Broadmoor Towing Company. Ken arrived in 15 – 20 minutes and even called me on my cell phone to find my exact location.
He was really chill and pretty funny and made my car breakdown situation less stressful. It was about 11pm at night and I didn’t know where to tow my car to at that time and I was just going to tow it to my house but he actually knew the owner of a shop down the street from my house and dropped my car off there and then gave me a ride home.
The whole transaction was less than an hour. He even texted the shop owner to expect a call from me the next morning, which was a Sunday!
I’m glad Ken was dispatched, took care of my car, and referred me to a good shop.
Thanks Broadmoor Tow!!!
–g

The operators and secretaries are obnoxious and rude. I would not recommend their service based on their unprofessional attitudes and extremely high rates. They also have a collaboration with the Daly City Police Department, which may be the reason for their astronomical service fees.

Horrible business, I called in b/​c rating on Unilocal was ok compare to other tow service in Daly City. The guy was new, wasn’t experience at all, and not sure how to get the car out. Reg 4 door sedan, front right wheel went over the curb and had to tow it b/​c the curb must have hit the engine oil tank and oil was leaking so i couldn’t drive… THis guy had to call in for assistant, so another guy came over use car jack to jack up the car, put it in netural and push the car over the curb (i even help push the car over the curb). After doing that (which took about 3 mins.) told me that it would cost $ 125 total for labor/​towing… $ 60 additional charge without telling me that there is a labor charge… I wish they could have atleast let me know there is an additional charges for labor… Ridiculous, I would not recommend this place.

What a horrible business. They get to auction cars left over 30 days and they think they can make people pay them the right to do that. How horrible!!! I gave them my car! They will make money off selling the car. That should be enough.

I hope you don’t have to use a towing service but if you do, Broadmoor towing service is excellent. Truck driver Ken is detail oriented, careful, and very good at his job. However, they do get really busy and only have a few trucks and their dispatch does not give you accurate times (60−90mins was actually 120mins).

When I asked for a confirmation number that this company had been sent from my insurance group (as required by my road side assistance program), the driver threw a fit, had his dispatcher call and yell at me, and then the driver left me stranded as the dispatcher hung up on me.
Across the board, the absolute rudest service I have honestly ever received.

Dear Skeet Skeet Skeet (My 1962 Bug)
Why do you hate me so? Why do you decide to breakdown and leave us deserted in the back of a taco bell parking lot at 10:30pm wearing only jeans and hoodie? Why do you leave me to swear uncontrollably while i kick your tires until my feet bleed from the blunt trauma? Why?
Well alas my wonderful pile of German goodness, have no fear. Today, I forgive you. Thanks to Paul from Broadmoor Towing service, he was able to take us home for only $ 65!!!
Yes Skeet Skeet, only $ 65 to tow us home. That is $ 50 less than that time we rented that hooker to play connect four with us in China town.
Love,
Your owner.