Worth Ross Managment CO., Inc.

Nice Spin, Worth — Have a new PR firm? You must be referring to Worthless Ross —

Great building (the Beats) but management a mess. Locked out Friday night — entry fobs changed to fix an intercom system that hasn’t worked since I moved in… and still doesn’t. Company response to a call for help… we open Monday at 9. Agent refused to respond to call and e-​mail. Even emergency service failed to respond to first call.
Another Worth Ross managed building? Not in this lifetime.

Worthless Ross

Worth Ross includes the company Local Dwelling. Same phone number and address. Local Dwelling rented me a condo with a 12 month lease. The condo was dirty, had non-​working lights and broken appliances when I moved in. I had to complain for over 6 weeks to get things fixed. Two weeks later they informed me that the owner was being repossessed on and I would have to move out! They knew the status when they rented to me and the lease was fraudulent because it said they were not aware of any liens. The HOA-​whom they were representing and the bank both had liens. I strongly recommend you stay away from this company

If I had more time I would give the full detail as to why I’m rating this 1 star. My complex chose Worth Ross as their management company and so by default I was at their mercy. Worth Ross is the least professional, most unorganized and frustrating company I’ve ever dealt with in my life. Simple requests as having dog feces removed from my air conditioning unit that had been dropped from my neighbors upstairs balcony, to replacing dead plants that had been killed from a hard freeze were turned into back and forth phone and email battles with my «best contact» Jeri Smith. I hope and pray that anyone who buys or leases a property which is managed by Worth Ross realizes sooner than later what they may have in store for them. Further, amenities tend to not even exist at these properties, however your monthly dues will be sure to cover them.

Local Dwelling, formerly Worth Ross & Associates did a very poor job of managing the property that we rented for one year.
Throughout the lease, we were often sent random emails about unpaid rent. We had to spend time providing copies of bank statements and cancelled checks to prove that the error was in their own accounting.
I own and manage property myself, so when we moved out, I worked to make the property as spotless as possible. We paid to have the carpets cleaned and paid a cleaning service to clean the home. I attempted to do MINOR paint touch ups to repair small marks from our move in and move out, as suggested in their generic move-​out check list. I bought a paint brush and got started but realized quickly that the paint they left in the garage did not match the walls. When the company came to do the «walk-​through,» they took pictures and said everything looked great. She pointed out the paint touch ups that needed to be done and said that they were very minor. I explained the situation and my attempts at doing it myself, and she said that they would just have someone come out and do the paint touch-​ups, adding that it shouldn’t be very much, $ 100 – 200. At this point, I gave up and said fine. We were moving and flying out of state in less than 24 hours and this was last on my priority list.
Fast forward a few months and we receive our security deposit back. MINUS $ 900 FOR PAINT TOUCH UPS!!! We called… we battled… we talked to accountants, supervisors, you name it… and we finally just gave up. We got completely taken advantage of, the landlord has a freshly painted home, and we are left with no way to recoup any of our money.
When dealing with Local Dwelling/​Worth Ross, DOCUMENT everything. Take pictures, and handle all discussions via email. You never know when you’ll need to refer back to it.

Our HOA picked Worth Ross. I just don’t like the attitude of the lady who has been in charge of our condos for the last several years. She is slow to respond, acts like she is doing you a huge favor and not the sharpest knife in the drawer. Now this may be the HOA — but the only time you really hear from them is when they do their Nazi tours of the property, and you get a letter telling you to take that #$*&^ pot off your patio ledge or else you will be fined and your property confiscated by the condo police. Never mind that I own my unit outright and have lived here for 15 years. It took me 3 years to get any cooperation regarding where the individual water shutoff valve was located. Thank goodness for me and my neighbors that I sat on our rep and finally got some action. It turned out they really weren’t where she lazily swore they were for the last three years. So I am not sure if its Worthless Ross I can’t stand or simply the lady in charge of our condo units. They really need to clean house and attitudes.

I had a very positive experience with Worth Ross and Associates. They managed 3 of my rentals and were always very attentive, returned my calls and emails in a very short time and most of all were extremely polite and professional. 5 Stars from me !

FURTHER UPDATE: I’ve now moved out of state, so I think 3 stars is where this will stay.
UPDATE: The woman who was managing my HOA has left (hopefully fired) and been replaced by a guy who, so far, has been 100% better. My kitchen sink backed up into the wall, and when I called the answering service they contacted him, and he sent a plumber over within an hour. I updated from 1 star to 3 because of this. He also sends out e-​mails and keeps people informed– aka, he does his job. I haven’t had to deal with any other major issues or the main office, so I’m not giving a higher rating yet.
ORIGINAL POST:
I wish I could give ABSOLUTELY ZERO stars or even negative stars, because that’s what Worth Ross deserves.
They manage the property where I live, and in the two years I’ve rented my unit (from my amazing land lord who lives out of state), I’ve only had one positive experience. Out of MANY.
There’s no way I can express how truly awful they are, but I’ll give a few shining examples:
— If I even get a reply to my e-​mail, it’s a week late and full of tons of grammatical errors. I’ve had phone calls go unanswered for weeks, only to be answered by an e-​mail as described above.
— It took 18 months (1.5 years, folks) for my phone number to be programmed into the call box so I could let people in the gate. Granted, Worth Ross didn’t manage this place for the first few months, but they had over a year to get with it.
— Six months after I complained that my gutters were overflowing and drowning my patio (because they took away my awning to paint and never put it back), I come home to find my entire patio covered in debris and bugs. The bugs got in my house. I had to buy strips and swat for hours to kill things, and I still find them. When I asked why my patio wasn’t cleaned, they said they’d clean it tomorrow… but they didn’t. When I asked why they hadn’t told me they would be cleaning it so I could move stuff inside, they didn’t reply.
Everyone in this complex complains about them, yet for some reason they’re still here.
IN SUMMARY: Absolutely zero customer service skills, no respect for people’s property, and no remorse at their complete incompetence.