WaterMark Design Build Remodel

I used Watermark (and Steve Jackson) for extensive home reconstruction and repair work after severe flooding damage to my home earlier in the spring and summer. He had come highly recommended to me by some engineer friends I have. The scope of work they did for me was very broad including regrading the entire side of my home, building an attractive retaining wall, placing a drainage system to divert water properly away from the home, removing and repairing damaged walls inside the home, replacing damaged baseboards, door frames and doors and repainting the first floor.
Throughout the process, the whole team, headed by Steve, was professional and helpful. Steve’s sub contractors are very hard workers, and they make sure the job is completed properly. Steve obviously has extensive background in architecture as he understood how to fix the problem with the drainage issue with the home (which had been incorrectly constructed from the get go with this home years ago.) For the first phase of the job, the team had to remove a large amount of dirt by hand from the side of the house to help with drainage which was very labor intensive as the area was too narrow to use machinery, yet it as completed promptly and efficiently. Steve was always responsive to any questions I had and was always easy to reach with questions, whether that be by phone, email or text. He worked with my schedule on when repairs could be completed. He has followed up with me even after the job was completed to make sure everything was working properly with the drainage system. I could not be more pleased with the finished product. Recently, the work they did has been tested out as we are now having heavy rains here again and I have had no flooding problems as they fixed the issue completely. You cannot go wrong with this company and Steve!

Firstly, I have not received services from this company. I’m only reviewing based on communication interaction, or rather LACK THEREOF. I have sent an email on their website, as well as left a message on their voicemail by phone. Have not received a reply or a return call. I called again on two separate occasions, and no one ever seems to answer. What appealed to me about this company was the before and after photos posted by another Unilocaler. I’m wanting to change the layout of my kitchen, in addition to other extensive interior remodeling. With the architectural background this company has, I thought they would be the best choice. It’s just unfortunate that they have poor communication with new/​potential clients. Rapport is so very important in huge investments such as home improvement; and so far, I don’t have a very comforting impression with how this company engages with its clients.

We used Watermark (and Steve Jackson) for what we considered to be a fairly major renovation project at our home in North Dallas. My wife and I found a home in our «dream neighborhood,» but we wanted to make some upgrades in the kitchen, living room, and master bathroom. Over 3 – 4 months, we did some major work (i.e. «take it to the studs» in most rooms) and Steve got it completed on time and on budget — with many compliments from our friends and family.
Before the renovation, we met with several different contractors that provided a series of construction plans and budgets. Steve did that too, but he offered so much more. Most of all, we were impressed by Steve’s attention to detail and his keen eye for architecture. For example, most contractors «eye balled» the room measurements. Not Steve. On his first visit, he took measurements of every room and could immediately work with us on room design (or re-​design) that helped us envision the yet-​to-​be-​completed project.
In addition, other contractors «suggested» that we hire an architect to help with the plans. But the bonus of working with Steve was that his architecture background gave us a «two in one» that could help us envision how we would utilize the house (i.e. you’ll want the sink here; the oven here; the pantry here; a door here; etc).
In my opinion, this was a huge asset to our remodel plan as we were able to review (and modify) building plans before we started work — and Steve had some excellent input about «the flow» of our certain rooms in our future layout. Before selecting Steve, we spoke to about 5 – 7 people that worked with Steve on prior projects and they all offered glowing recommendations of him — and his work.
During the renovation, Steve worked hard to keep his sub-​contractors on schedule and routinely updated us on their progress. If we had a modification to our plans, Steve was always willing to find a solution. He also worked closely with us to select light fixtures, cabinet designs, and granite slabs. For other parts, he worked with my wife to «create» her dream kitchen and they would routinely share photos from magazines or the internet so he could best understand what we were «looking for.»
He did some major work. New hardwood floors that look excellent. A new «rain shower» with a built-​in bench that my wife loves. Expanding our kitchen by moving the water and A/​C to the attic that allowed us to put an island in the kitchen. Removing a massive (truly massive) fireplace and installing a natural gas fireplace. This was not an easy job and his work was excellent.
Now that our remodel project is complete, we can offer our highest recommendation for Steve and Watermark. We are truly happy with the final outcome and it was not a surprising result given Steve’s hard work and incredible attention to detail that we now have our «dream home.»