Verizon Customer Services

My recent experience with Verizon customer service has been terrible. I had 2 objectives in calling Verizon:
1. Since I had not able to access my online Verizon account either with my this laptop or desktop computer, I expected Verizon to correct the problem that caused this inability to access my account.
2. Once I accessed the account I wished to pay my bill online with an American Express card
It took several days and many hours on the telephone to accomplish my objectives. After lengthy waits on hold-​listening to messages about how easy it would be to take care of my business online– I was switched from one person to another, requiring me to enter account no., etc. each time.
I was referred from the original contact to tech support to bill payment over and over again with no one being able to help. In fact, after talking with several people, not even my cell phone & e reader would handle verizon mail. I asked for a supervisor and was told someone would call me but no supervisor ever called.
Finally a tech person named «Mark» understood my problem and corrected my access issues.
Then I tried to make a payment using American Express, which was one of the options listed.
It would not go through. I was referred to a telephone bill payment number for which there would be a $ 3 charge. The phone payment person could not take American Express, although it is listed as a payment option on the website.
I had to do a live chat-​fortunately with a knowledgeable person, Shabacca, who told me that I had not entered the correct security code. The website asks for a code on the back of the credit card, which is what i entered, but was told that for American Express cards one must enter the 4 digit code on the front of the credit card.
I finally was able to make the payment.
Verizon has terrible communication for a communications company. Long waits, hours on the phone, some people who assure you that they will be able to help you, then just pass you off to some else.
I would warn anyone who has to deal with Verizon customer service that they should be prepared for a long, unpleasant struggle.