Vail Cleaners

Horribly overpriced. I paid $ 89 for 13 pieces that I dropped off. There are no prices inside and they don’t give you any idea of the price when you drop off your clothes. Definitely not coming back here again

Their quality dropped off considerably since new ownership. It’s too bad. I really liked the Korean owners from before the change in ownership. The previous owners worked miracles on my collared shirts.
I’m not sure if they use a new laundering process but whatever the reason, the new owners are not going after stains like they used to. Even when I point out a stain in my dress shirt they still could not get it out. I went home and tried oxy-​clean spray. Within 2 minutes, the stain was gone.
I hate to do it after being such a loyal customer for so long, but I’m gonna take my business down the road folks.

First and LAST time here! How can you trust a place that tells you that they do not guarantee that your clothes is not going to be returned to you in the same condition as you’re leaving it to them?!? I wanted to leave my pair of pants and the lady said that no matter what they’re going to shrink so of course I was concerned about it and another customer came in and the lady started to take his order while I was deciding what to do. Since I was new to this place I decided to ask the guy that came in after me about it and he said that it was his first time there as well so I shared my concerns with him while the lady went back to look for something. When she was back the guy placed his order and left and I wanted to continue my conversation with this lady to make sure she was really meaning that she will not take responsability if my pants shrink badly but guess what? She said she wanted me OUT, she literally kicked me out for asking the guy that came in after me about this place and for sharing my concerns with him… OMG that was completely rude and never experienced something like that before… so bad there is no option to give zero stars to this place. ugh!

This is a bit of a let down, as I have been frequenting this cleaners for well over a year. The quality has dropped far below standards, the issue is with the change in personnel running the business.
When I first became acquainted a nice older couple were handling the laundry and there were minimal isuses. However that changed a few months ago, with the older couple having left and (assuming) their either children or grandchildren had taken over operations. They have a «drive thru» option, similar to old oil change places or full service shops with a line on the ground that makes noise when you drive over it. This clearly wasn’t working, being I drove over it, back and forth several times as well as flashed my brights… nothing. So I pulled around to find two mid 20s employees both scrollin on their phones, both seeing me as an inconvenience, not impressed. After explaining what had just happened, they simply did not believe me (I have utilzed the drive thru numerous times mind you).
I could get over the incident above, however after staying commited to the business the quality of the cleaning/​press dropped significantly. My shirts no longer have near the same amount of starch, collars are collapsed not firm and for any professional this matters (no creases on the arms of dress shirts). This is simply unacceptable, so I am forced to find a new business to support and trust in. I would like to stay, but it’s too risky after dropping significant $$ on a service that has so much to be desired. Things were great up until recently, I would not suggest this business to anyone looking to find a new cleaners. I also am located near this location, so it is an extra pain, but worth the hassle if my work clothes will be cleaned and pressed properly.
They have lost my business, I would suggest looking elsewhere for a fair shake.

Love this place! I left my duvet here for over a month, and they kept it and didn’t charge me extra for forgetting about it. They are a little pricier than some other places, but they do a great job.
They’re super nice, and when you think they didn’t get a stain out, they take it back and compensate you for the mistake.
I like this place a lot, and I will be back. Just this time, I hope I won’t forget about my dry cleaning for over a month… yikes!

I was a pretty weekly customer and my time was short lived. I dropped off my clothes, like any other week but with a «new girl» at the front desk. First time I’ve seen her ever. She seemed to know what she was doing, so I didn’t worry. Once I came to pick up my clothes the next day, my blouse had HUGE stains all over it (I don’t know if she spilled something or what happened, but it was pretty hopeless!) It looked like grease stains (which I KNOW I did not do!!) I didn’t argue with management because, I had another cleaners as a back up in mind.
I went to my alternative cleaners, and explained to them what had happened. Now, this cleaners is KNOWN for stain removal, so my blouses’ life was depended on them. I gave them a week (I was in no hurry if it was done right). I got it back and it looked 20x’s better. The owner did a PHENOMENAL job! I was extremely impressed, I even offered to tip, but the lady insisted to not. I hate to do this, but that cleaners was BASIL’S CLEANERS. They are pricey, but extremely worth it!!!

They did a phenomenal job the two times I’ve been here! I brought some men’s dress shirts, a silk blouse, a skirt, a dress, two blazers, a jacket and a heavy wool coat. All cleaned spotlessly! I haven’t been to too many dry cleaners to compare to, but these guys seem to know what they’re doing. As always they have very good customer service and greet you in a friendly manner unless they’re busy in the loud back and can’t hear or see you. All you have to do is call out and they’re quick to help you out. They also do alterations here, which I will try soon and come back to review on!

I wish I could give less than 1 star for this place.
Let me be clear– most of the things I’ve had cleaned or repaired here were fine, cleaned well, pressed well, they even put tissue in blouse sleeves so it doesn’t leave creases on delicate fabric.
But if you have an issue, they are IMPOSSIBLE to work with or even have a conversation with. I had a white collared Anthropologie (ie. expensive) shirt they «cleaned». I really only took it in because I hate ironing hand wash or dry clean only fabrics and I had worn it twice. When I picked it up, the collar was yellowed and had brown spots on the points of the collar. When I took it back in, before I even pointed out the issue, the lady told me that the stains were there when I dropped it off. The stains were from «long time hanging». I told her I could show the shirts receipt where I had purchased it less than a month ago and I had just worn it and I did not wear it like that. She kept repeating it was like that and the dark spots were glue that had darkened with ironing. Ironing that I had never done but they clearly had. She was completely rude, continued to argue with me and never even let me finish my sentence. I walked out.
Did I mention they are way overpriced? I actually had to look twice at my receipt!
There is a dry cleaner on every corner so I moved on to one that cleans well AND values their customers concerns and feedback.

I’ve been here several times and I have seen quality results every time. I think the Korean owners are extremely friendly and kind. They speak decent English as well. What I like most is that they show the cost of your articles when you check it in so you know exactly what you’re paying for when you pick it up.
I also appreciate the time they take to fold sweaters neatly and hang them on the hanger. And if you ever bring large blankets or comforters, they put it in a special plastic holder for you to take home. It’s very convenient and customer conscientious.
It’s about $ 60 for about 5 articles and a large comforter but I think it’s worth every penny.

I could not love this place more! The sweet little woman that always greets me as I come in just brightens my day. They seem to be well organized, reasonably priced, fast, and my items always come out looking great. She even altered my NYE dress in 24 hours and didn’t upcharge me for the quick turnaround. Best dry cleaners in town!

Did a fantastic job!!! I one of those people that if I have to pay for a service I will research places until I find one that I will get the most for my money. I took my comforter in to get cleaned from all the pet hair & stains. I got it back the next day & it looks good as new. I got what I paid for and then some. I will definitely be using them again!!!

Took in my sons Cub Scout uniform to get the badges placed on, and I feel that the cost for 5 pieces was well worth not having to try and do it myself, which was $ 13.50 something.
The service was very kind and nice, and I didn’t get there till 3pm and was told I could get the shirt the next day, about a 24 hour turn around, I think that is pretty good, considering I waited till the last minute to find a place to have it done.
I am 100% positive I will be back over there years whenever my son earns a badge to get it placed.

Reviews seemed good until I had to take 4 white shirts and 2 aprons have them laundered pressed and starched and it was 18.57!!! RIDICULOUS. Lemme just say, there’s a place not even a mile down the street that did the same amount of clothes for only $ 9.50 and the people there are MUCH nicer (and cuter) and it comes out perfect if not better than this place.

I am a firm believer of «you get what you pay for». This is especially true for dry cleaners. I have tried several dry cleaners in the Addison area and noticed that the one’s that gets the job done, charges you an arm and a leg, and I can guarantee that the one’s that are inexpensive will eventually destroy your clothes.
However, I am glad to say that I found the exception. This place is inexpensive/​moderately priced (compared to my previous experiences) and does a great job every time! True value! They even managed to get rid of a stain, which was created by another dry cleaners, with no problem.
I highly recommend this place if you have a high volume of dress shirts to launder and important pieces of clothing you need dry cleaned. I drive 15 mins to get to this dry cleaners when there are about 6 within 5 mins of where I live.
They are also very flexible on when your clothes back.
Accepts American Express! Crazy right?!

Why 2 stars? Because I’ve experienced better… everything. There are so many dry cleaners that this one just doesn’t stand up.
First, I walked in and waited for a horribly rude woman to come out and greet me. Or lack of greeting I guess would summarize it better.
Then she yelled at me (stern voice, but not actually «yelling.») about a stain on my shirt and said it would be extra… yes. I figured that. I knew about the stain. Thanks, mom. Don’t yell at me for staining my shirt! I’m getting it cleaned… BY YOU!
Another good point here is to state the fact that they have prices listed on their window, and a 30% off thing for new customers. They don’t follow any of that. The prices listed outside are incorrect and they don’t give a discount to new customers. Not sure why they even make an effort to promote that if they’re not going to actually have it.
So all in all? I won’t be back here. I’ve been to nicer, cleaner, friendlier dry cleaners, and this one is not worth your time or money.

I have taken several types of items here (sweater, jacket and goose-​feather-​down comforter) and was well pleased with their ability to get out a few stains as well as clean larger items (comforter) I can’t clean at home. They were prompt in returning them and was relatively cheap. When I got the king size comforter back they handed it to me in a plastic, zip up container for me to transport.
I wish this place was closer because I think I found my new cleaners! :)

The people here are great and are willing to work with you as far as what needs to be done and when you need it by. I’ve never had them damage anything and have even had them suggest a different place when they weren’t comfortable working with something. I brought in my wife’s wedding dress to be cleaned after the wedding and she said their process might damage the beadwork and instead recommended me a couple of other places to try. The prices are excellent as well. I very highly recommend them!

The owners are really great. They’re always smiling and very helpful and honest. I’ve brought a few pairs of jeans to get patched up, and they always did a great job. The prices are fair, and he even gave me the 30% off first-​timers deal a few times :)
I never need anything ASAP, so their timing is good. as far as I’m concerned. The only downfall is I wish it had a drive-​thru window. The drive-​up lane never calls attention to staff. Not a dealbreaker! I’ll just get my butt out of the car and spend an extra 2 min.

I went in on a Monday with a suit and some slacks. I said that Thursday would be a good day for for me to pick them up. The lady was very kind and said that the clothes would be available on Wednesday, and that I could pay whenever. I went back on Wednesday, my clothes looked great, and it was only about $ 16. Everyone was so nice and I will return. Discount for first time customers!

These people are fantastic!!!
I brought in a wool coat that was covered in dog and cat hair. It looked like I picked it up on a street corner it was so dirty. I was expecting to pay a butt load for it to be cleaned.
Anyways I brought it in and the owner/​manager gave me a 30% discount since it was my first time in.
I went to pick it up and omg it was fabulously clean! Not one cat or dog hair on it. Also I only paid $ 20!!! They were the kindest people ever!!!
I will definitely be back!!!