The Pointe At Timberglen

I moved here from Memphis thinking these apartments were nice. Nope my layout isn’t wasn’t I expected my car got broken into I never have no where close to my apartment to park maintenance is horrible I can’t wait till my lease is up

Do NOT move in this place. I have lived here almost a year, and have had 3 times the amount of bad experiences than good ones. The maintenance people don’t know how to work quickly. It took 2 days for them to fix my AC when I was told that I would have it fixed within an hour. They only have 6 washers and 6 dryers available for the 200+ units they have. Which wouldn’t be an issue except half of the apartments don’t have their own washer and dryer hookups in them. So now I have to go to another laundry mat to do laundry because they don’t care about their residents. Also, they will raise their rent on you if you plan to renew your lease for another year. Not just a few dollars, but almost $ 100 more. I have never been somewhere that didn’t take care of their residents as much as this place. I cannot wait to move out. If I could give this review negative stars, I would.

this is worst company ever. starting from cindy office manager to regional manager. they promised something they can’t delivery. please people save time and don’t rent or move to any of there properties. they are rude they don’t know of value of customer service it all. also the pointe of timberglen is ghetto plus is unsafe and they have an infection of roaches, never you will find a place to park, the are cheap they never want to replace anything plus if you want to be treated bad this is your place.

I have been living here for almost 2 years now. I put in a work order this morning to have my air conditioner fixed this morning. Almost 8 hours later, 93 degrees Fahrenheit outside, and the maintenance people still haven’t come to fix the air conditioner. This is totally unacceptable especially since the apartment decided to go up on my rent after I renewed my lease.