The Dog Lofts

I have boarded my corgi here a handful of times over the last year (since he was born) and they always remember him and call him by name. They also comment on his eating habits and weight changes on occasion which shows me they pay at less some degree of attention to him. The staff is always superfriendly and have offered solutions on the few occasions I had complaints. Once he was going inside after I picked him up (he was young but potty trained) and they said I could request extra walks while he was in day play so he wouldn’t go inside and get confused while there (they let the dogs go inside on the fake grass and clean up after them in day play). I thought it was cute that around V day they gave me a valentine from him and mailed a progress report after his last stay telling me his favorite activities/​playmates/​walker. Great prices too!

Just picked my dog up today and she was covered in pee. I will never be bringing my dog back here… The front desk people are very nice, and the location is perfect… But they need to take the dogs out more.

ANIMAL ABUSERS!!! I picked up my dog once again from trying to leave him here for the week… Once again, my dog was covered in poop and pee and wasn’t given his food for half the week… ANIMAL ABUSE!!!

I have been taking my dog here to be groomed for over a year. Here is the process you can expect.
Step 1: Call and try to make an appointment. Sometimes they answer, sometimes you’ll get a voicemail.
Step 2: Unless you take your dog to their vet, they’ll tell you your dog is not up to date on his or her shots.
Step 3: Call your vet and ask them to fax over shot records.
Step 4: Call the Dog Lofts back and make sure they’ve received the shot records. Nearly every time I’ve called, they say «No, we don’t see anything.» They will also mention that the fax machine is in the vet office and not in the grooming area. Those 20 feet are too far to walk, so they will say they will call you back after they check. They will not call you back, I assure you. They have told me this four times and I have yet to receive a call back.
Step 5: As your appointment gets nearer, you’ll start to freak out that they won’t see your dog because they still haven’t received the shot records.
Step 6: Call your vet again.
Step 7: Call Dog Lofts again.
And so on.
I have my dog groomed here every three months and it takes between 5 – 8 phone calls each time. They require Bordetella shots be done every six months, which is a good thing, but it’s also often enough to nearly always require new copies of shot records. It’s a terrible, terrible experience.
If you’re going to get your dog groomed here, there are two options: Take your dog to their vet so your shot records are in their system OR go to your vet office, have them print out paperwork, and bring it in with you. Making that extra trip is annoying, but it will make your life much easier.
In regards to the actual grooming, they’re great. Their prices are the lowest I’ve found outside of Petsmart. They have never made my dog bleed and she always looks great. If they could make the above process better, I would continue to go here. But as things are now, I would rather find someplace a little more organized.

The people seemed nice, the place was clean and the price was great so we figured we’d be ok! I will NOT go back here again!
We left our dog there for 2 days. They said he would get 4 walks a day. I picked him up and they said everything was fine. I drove him 5 blocks home. The second he got in the house he ran outside and proceeded to go #2 10 times. It was solid and an indication that he wasn’t sick but just hadn’t gone #2 since we dropped him off. How do they not make note that he hadn’t gone?! Why didn’t they let me know?! I know dogs get nervous and don’t go but they should have noted it and said something. They should have spent extra time with him outdoors until he went to the bathroom.
Poor pup. :(

Let me start by saying that I did not actually leave my dog here for daycare, but there are several reasons why I did not after taking a tour of the facility:
— I was already a bit apprehensive because I had recently had a friend have her dog require ICU care after being attacked while at the Oaklawn location. Obviously fights happen, but the severity of the injuries made me worry that there was a complete lack of attention being given when it happened. But, I wanted to give the Uptown location its own chance. I understand how this could happen. They had one person in an area with several caged off play areas, one of which was completely over crowded. If a fight had happened, they would never be able to stop it in time to prevent real damage.
— That leads into the next issue… this is uptown, space is limited, and that applies to the dog lofts as well. The play areas are TINY and are PACKED full of dogs, especially the small dog area. Lets be realistic here, there is no way they can really play with each other in so little space… they basically move around like a little heard of dogs from one side of the pen to the other.
— The smell… oh the smell… now I did see them cleaning, and mopping and hosing things down, so I think they try. But there is no way in hades I was going to take my down to the play area that reeked of urine. I was standing outside of a closed door leading to the area, it was never opened, and the smell was still terrible. Its important to note that you cannot smell this up front which is probably why a lot of people aren’t upset by the way the place smells.
— On a positive note, the people there are very friendly, were happy to give me a tour of the place, and seem to really like the dogs. The also seem to make a real effort to keep the place clean, but I think because of the small size, overcrowding, and lack of outdoor play area for dogs to relieve themselves (they use a little fake grass pee pad), there is really no way to prevent that terrible odor.
Basically, this place is VERY convenient if you live in uptown, the prices are good, and the staff seems very friendly. However, unless I’m in a real pinch and need to take her somewhere in a hurry, my little baby will never be doing daycare at this place. All I can picture is her getting hurt, coming home smelling of urine, or being miserable from spending all day packed in a tiny area with 30 other dogs. That risk is only worth it if there is no conceivable alternative available… and believe me, there are much better day cares if you’re willing to drive a few miles.

We took our dog to the Dog Lofts for boarding and daily playtime while we were out of town. We had just moved to the area and we saw the reviews about Dog Lofts and figured it was worth a try. The girls at the front desk were nice but not overly «warm» towards us or our dog. I took a glance at the play area, and was very surprised to see it was just a concrete area with very few toys and not as big as we thought. But, it was clean and for being in a city, a fairly good size.
The very next day we receive a call from the Dog Lofts stating our dog had an oral papilloma (a very contagious, but not dangerous, type of «wart» so to speak), and because of this he would not be allowed to remain in play time and had to be transported to the isolation ward. We were aware of the oral papilloma, but the vet we took him to never told us just how contagious it was. Being first time dog owners, this was our mistake and we absolutely understood him not being allowed to have contact with other dogs as it IS very contagious to dogs. We understood 100%, the Dog Lofts said they would transport him free of charge, and said he would still get several walks and one-​on-​one attention with a human while in isolation.
When we came back from our trip we went to City Vet (where the isolation unit is) across the street to pick up our dog. When we got there and told them who we were there for, the girl at the front desk looked very confused and asked us several times what dog we were there for, both of our names, and other information about our dog. We told her all of this, and she still looked very confused. She then asked us if he was only boarded for one night, which we said was incorrect and that he has been at City Vet for 4 nights. The girl then told us «I have never heard of your dog being here». Of course, this led me to become very nervous, thinking all sorts of things could have happened to our dog. She then said she found our dog in the system, but that he «was not there» at City Vet. We told her what we were told by Dog Lofts, and after looking more closely at the computer said «Ohhhhhhhhhhhh yeah I see it now, he is here.» She then started rambling some excuse about why she was unaware of our dog being there as she had not worked in a couple days… yet our dog had been at City Vet for 4 days. I then started questioning her to make sure SOMEONE knew he was back there and was taking care of him, as she put us under the impression that NO ONE knew he was there. She of course explainined that other people knew he was there (which I figured people would not just walk by a dog in a kennel and not see him/​feed him, but being a little nervous already it took me a minute to calm down). She then sent someone back to get him, and he comes out and first thing I noticed once he calmed down was a big cut on his nose. I asked the Vet Tech that brought him out what happened, and he just said that is happens to a lot of dogs when they get excited while in the kennels and they scratch their nose on the door when they are trying to stick their nose underneath it. This cut was very red, and I said I wanted someone to come look at it to be extra sure. They assured me it was fine. However, we have boarded our dog several times at other places, and never once has he come back with a cut on his nose. To me, this means perhaps the kennels need to be changed in order to keep dogs from hurting themselves, since this «happens to lots of dogs». The lady at the front desk then told us none of his stuff was at City Vet, but was still at the Dog Lofts. This mean that his collar, harness, toys, and bone that we brought specifically to keep him company had not been with him this whole time. While it was nice that someone brought everything over from Dog Lofts to keep us from making an extra trip, we were still very annoyed at this point.
I am hoping this was just a random, rare occurance, but nonetheless we will still never use the Dog Lofts/​City Vet again. The poor professionalism of the staff had us thinking our dog was not even at City Vet, our dog’s cut was disregarded as common, and the lady at the front desk never once apologized for causing our anxiety. We will definitely be taking our dog elsewhere so he can get the care he deserves.

There are so many options of places to take your dog to daycare or boarding in town how do you choose? I take my dogs here for boarding mainly because it is the most convenient spot based on where I live. The front desk staff always seems like they have something else they’d rather be doing but once you become a regular they warm up a little. I never see any of the dogs playing outside which stinks! I do love their grooming though, particularly JD. He is SO great with my dogs and they’re always so happy to see him. You can tell JD really loves what he does, it shows!

I cannot say enough great things about the Dog Lofts (Uptown location)! I took my pup there for boarding and day play. From the moment I walked in, I felt great about this place. They came to the front of the counter to pet her and love on her. This really helped me overcome my anxiety of boarding Kaya. It turns out that she had a VERY upset stomach when I dropped her off. Hadley and Gwen at the front desk called me periodically to update me on her status. They took such great care of her while I was out of town for work.
I loved how they were able to tell me how she was interacting with the other dogs. They also kept telling me how cute and sweet she was. Way to win a mom over! :)
Their friendly smiles and warm pet-​loving totally won me over! I will be back here often. Highly recommended!

I am a regular at the Pooch Patio off Oak Lawn, but this place is also a pretty good option for boarding and daycare. The other day I decided to change it up and capitalize on the free first day of daycare here. Below you’ll find a list of pros and cons.
PROS:
–Knowledgeable and polite staff. I called several times throughout the day to check on my puppy. The staff was very understanding and gave me a ton of details about how my baby was adjusting with the other dogs.
— The first day of daycare is free. Nice gesture on their part.
–Affordable pricing.
CONS:
— There are way too many dogs in one play area. My pup is socialized pretty well, but when I dropped him off he was literally shaking with fear. I think the small dog play area was a little overwhelming for him.
— Initially I was comforted to know that they have webcams set up in the daycare play areas. However, when I logged on to the website, all I saw were still pictures that changed every 30 seconds or so which made it pretty difficult to see what was going on.
Overall, I had a decent experience. I would go back.

Having now moved to Dallas, The Dog Lofts is STILL my first choice for taking care of Charlie (which they do practically every work day). I can always check on the web cams, and I have seen people in there more than once when randomly checking, which tells me that they are in there often enough to keep things clean and monitor it well enough to keep things under control.
When Charlie ripped into the Christmas presents and ate a whole bunch of chocolate, I took him to City Vet, which is attached to the Dog Lofts. When I called to learn his status, I was told that the folks at the Dog Lofts, upon hearing what had happened, had come down to check on him. That’s what I call awesome.

I left my boxer at the Uptown location today, and have been watching the webcam most of the day as I work. I have not once seen a human in with the dogs. They are getting zero attention, and are not being properly observed — a person ought to be in there with them. Also, to make matters worse, there are 10+ dogs in the «big dog» area and they are all huddled near the gate/​door. I suppose there are either humans outside of the gate or another dog area… they’ve not been playing at all — they are standing around staring at the gate. I cannot wait to pick him up :(I may try the Oak Lawn location, as the dogs are at least playing on their webcams… still no humans, but at least there are happier, more playful dogs.

Our pet has stayed here multiple times. We choose this place over others primarily because of the prices. They do not have a large play area but I guess you get what you pay for. Employees have been very nice and seem attentive and respectful. All said, I do not recommend their bath services. They do not do a good job brushing. After our last visit, we ended up bathing our puppy again because his glands had not been expressed correctly, tons of loose hair, dirty ears, funky smell, etc. I called to request our money back (considering we had to pay again). After 5 days of continuous calls, the manager said he was not able to refund us but gladly provided a free bath service. Our puppy will board there again but we will take care of his bath at another place.

I love my puppies… they are basically my kids. I’m new to The D so I did some research before I left my puppies with anyone. I tried a pet/​house sitter… but she was lame. She was hot, but lame. Anyway, dropped of the puppies for a four day stay and the team at Dog Lofts shredded. They automacially loved my puppies and gave me daily/​hourly updates. My dogs didn’t die, starve, catch on fire, or get addicted to meth. All is good at Dog Lofts… they run a tight ship. Oh… also, my older puppy (11 yrs) had a gross CoCo Puff growing out of her face and the vet took care of it right away. It just happened a day or two before I dropped them off, so don’t freak out. Props to Dog Lofts!

I absolutely love this place. I love the people, the service, the attention they give Darby — they even have web cams so you can go online and see your pup playing in day care!
Every time we walk in, the staff is super excited to see Darby — they love on her and take amazing care of her. They take the dogs out for multiple walks/​playtime every day, on top of Doggie Day Care (if you opt for it). I love the little report cards they send home with her telling me what other dogs she played with, what snacks she likes, what games she enjoys playing… precious. Oh — they even send her home with a little dog treat filled Easter basket, and give them special meals on Thanksgiving. How great is that?!
On a more practical level, they are connected to City Vet so if for some reason Darby needs medical attention it’s just right next door. And it makes it super convenient when she needs her exams or shots, as they can do everything while she’s already there for the weekend.
I’ve taken Darby other places, and don’t have half as many nice things to say about any of them as I do about The Dog Lofts. I recommend it to all of my friends with pets, and won’t take Darby anywhere else as long as I live in Dallas.

As some of you know… I’m a pet lover… the most extreme level there is. I will rescue the dog drowning before I rescue the human drowning next to him. My pets get spoiled rotten and I plan on growing old with 34 681 736 dawgies :) You can imagine how hard it is as a a mommy to leave my lil Kasey with strangers when I go out of town… especially not knowing how much attention she will get, what she will get to sleep on and keep warm, etc. etc. etc… I always cry. (Iknow, it’s a little silly).
SO…having said all that, you may get just how awesome it is that this place gets a 5 star rating out of me. (pausing for all the «Oooohhh!“‘s and «Wooow!“‘s).
The staff here is SO friendly… which is Numero Uno importante to me… if you’re not, then you wont be watching my pooch, that’s fo sho. They are so helpful in explaining all your options for your pups stay, and they remember you and your pet’s name after the first visit, I’m a big fan of that.
They have all sorts of perks to give your pet while you are gone… extra one-​on-​one play time, dawgy massages, time up front in a special little room where they can watch people all day… and SO much more. Their prices are EXTREMELY reasonable, too… I left my dog there for 7 days… got her some massages, some grooming, extra play time, etc… and expected to pay like $ 300 or more. It was barely over $ 100…(pausing for gasps and people to return to their chairs after falling out).
You want more? ok… They do things a little differently here. They put your dog in a room FULL of other dogs for them to play with all day long… always supervised, of course… with toys and couches and stuff like that. Big dawgs are together, and lil dawgs are together. They get walked a couple times a day and have their lil meal times :) And to top it all off? They have web cams in every room, so at ANY time during the day, you can go online to their site and check on your lil one!!! I loved checking on Kasey every day and find her playing with other lil dawgy’s. It was so cute!
Do you have a cat? They have this little Cat Loft room where al the kitty cats play all day… they definitely are pampered in the way ALL cats feel they deserve… and you know EXACTLY what I’m talking about… snobby lil boogers…
You can also just take your dog there for the day if you want, or just to be groomed. They also have a vet clinic attached, so. you know… ANOTHER POINT!
Knowing your pet is having just as much fun as you are on vacation is something I never though I would find… and I have found it, and I just love these people. When I went to pic Kasey up, she came outside and of course was excited to see me, but then ran right back to the employee and was like «Ok, lets go back in the playroom now!».
Dawgy Heaven… I have found it. I think that deserves a treat, don’t you? ROLL OVER!