Sun & Ski

Great customer service here; we are almost always greeted in and out the door and someone has always come to ask if we need help when browsing around. We were looking through snow sport helmets and a staff member asked if we wanted him to measure our heads. They were able to make great recommendations when styles we wanted were not in stock.
ATTENTION SNOWBOARDERS AND SKIERS: they sell crash pads/​impact shorts in the biking section near the back! We personally didn’t really care for the brands they carried (we prefer Shock Doctor) but it was nice to be able to try one some different brands for comparison.
Also note that (per one of the staff members) that they do price match, as long as it’s from an actual store — so say private sellers from Amazon would of course not work.
I’m never going to Academy’s again.

Great customer service and good selection of brands. Steve did a great job helping me with my selections, super nice!

Excellent customer service. I’ve been to other locations across DFW and this one also does not disappoint. You can get all of your bike needs here… shoes, equipment, and they even have helpful people in that section that will help you get your clips on your bike shoes. Also awesome workout, ski apparel and even running shoes. It’s your one stop shop for all things active and outdoor! Easy to get to right off of the highway and plenty of parking as well. Love taking advantage of all of the sales.

Great personal service from Dave. He worked for a long time showing us how to adjust our Chaco sandals. He also offered to adjust them later if we ran into a problem. (Very different from another store that just handed them to us.) I had pretty much decided against those sandals until we met him. Now I love them. He helped us on several other issues as well. We will definitely be visiting him again.

Old ugly store with thin selection and poor service. The only reason I give a second star is quality products, I will just buy then elsewhere.

The only reason is not 5 start is the pricing. It’s not all their fault being that the brands are expensive, but they could choose the brands. The service our man gave us here was like non I’ve ever seen, we were talked through, explained, informed, educated, fitted, and re-​fitted, for 4 hours because we couldn’t pull the trigger in some boots. He never lost it like i did. He showed concern about how we ride and if we will survive. Don’t remember his name but he’s 220lb stocky but not plump. He is blond, snowboard size is 161, and even though he’s only been in Texas a short while, he has southern hospitality down. With so many in the service industry who hate their job and do it poorly this was a breath of fresh air.

Got a great deal on ski clothing. Michael really helped out & I got everything I needed in a very timely manner. I will definitely look to them when I purchase a bike in the future too.

If you are buying skis, sit down and grab some coffee, cuz you are gunna want to read this.
I should have known better…
I recently moved to Texas from Colorado and brought with me some nice, brand spankin new Volkl skis with my well worn boots. After some research on the VERY limited businesses around here that sell a variety of bindings and do mounts, I chose Sun and Ski.
I came in a week and a half (12 days to be exact) before I needed to leave for my actual ski trip to buy the bindings. First, don’t be fooled by the website variety, they only had three options for me to choose from in store which included two insanely expensive options and one midgrade Markers, so I went with the Markers (which are great bindings). We paid up on the bindings and mount, filled out the work order, and was told it would be done in less than a week (which is long by any standard).
This is where the fun starts. I received a call the Wednesday after my purchase that this store didn’t have the correct jig for the mount (which all Markers have the same jig) and needed to send them to the Grapevine store to mount, since they had the correct piece. They made it sound like not a big deal and that they were just as dissatisfied with their sales person as I was with not having the skis done yet. They asked when I needed them and guaranteed they would be done by that Friday or Monday at the latest.
So Sunday morning (come on, Sunday?!?) I receive a phone call that the Grapevine store, who has had my skis and all since Wednesday, won’t mount the bindings. They claim that the boots are too worn, which would mean the bindings won’t hold them and there is a chance they will pop off whilst skiing. Mind you that I used these boots less than a year ago on a brand new demo set, with no issues. I discussed with both stores, and my go-​to store back in Colorado, and decided that the Colorado store will mount the bindings, and all I need to do is pick up the skis.
Obviously I am dissatisfied with the customer service and overall timeliness of this particular store, but the best part was when I was picking everything up. After speaking with the general manager, who is actually a nice guy and none of this is really his fault, we decided that I would retrieve the skis on Monday before I left, and be done from there. However, I had to wait half an hour for the attendant to bring the skis and all from the work room, to the front, then have the nerve to try and sell me on having them mounted. He said he was aware of the situation and still had the gaul to try and sell me on the mount!
If you are planning a ski trip, and are buying a new set, or really any portion of your outfit or equipment, save yourself the time and hassle and get it done out of state. From my experience, the shops in Colorado and Utah are knowledgeable, stocked with a variety of brands and options, and will treat you like a friend and customer, not just a sale. If you need a recommendation on a shop in Colorado, visit Mountain Wave (I go to the one in Breck) who has a large stock of demo skis, boots, boards, and all reasonably priced, if you decide to purchase. Steer clear of Sun and Ski, at all costs.

This review is for the online experience. Around New Year’s I was searching for a specific item – insulated North Face women’s ski pants in xs with a short inseam. I know – picky much? I kid (sort of) but after a few years of considering snowpants to keep my legs from turning into popsicles while walking around Chicago, I knew I needed to strike before the January vortex (version 2.0, 2015 edition) bore down with a vengeance. When the search result popped up from Sun & Ski, I jumped.
This is a retailer with multiple brick & mortar outposts in addition to online. From looking at the packing slip, it appears that the Dallas location fulfilled this order. I appreciated the emailed tracking updates. My tracking became increasingly obsessive as temperatures in the negative degrees drew closer. The order came as promised, and I was pleased by the speedy delivery, as I had selected the 4 – 10 day delivery option (standard), seeing as how there was not a retail outpost near me from which to pick up the order. The box was a little worse for the wear, as it was slightly torn up near the bottom corner; fortunately the item was packaged securely inside a plastic bag that was then placed into the container.
Everything seems to be in order, and I am pleased that I can now feel my legs when walking around the city. I have found that I get overheated when moving from outside to inside, but that just means I might have to vent the thigh zips to release the excess heat. These babies will be getting a workout for sure during the next few days, with another batch of cold set to come down. I wish Sun & Ski offered coupon codes/​shipping discounts for higher $ purchases. Other than that, and considering my item was so specialized, I consider it time and money well spent.

Not much to complain about when someone is buying you a complete snow outfit! One of the employees helped me find: thermals, gloves, 2 pairs of socks, hat, goggles, pants and a jacket. I’m really glad this place had slim snow pants because the regular snow pants made me feel like a giant marshmallow person, I was swimming in material. My bf picked up a new snow jacket and face mask, maybe another pair of socks. Our total came out to just below $ 1000. That said, there were cheaper options in snow jackets, I picked out a white North Face coat with a fleece liner that zips out for $ 180. In hindsight, (after a weekend of skiing) I see it as an investment, we’ll have many more snow trips in the future. Customer service was awesome, I felt like I had a personal shopper help me.

Bought couple of pairs of Sugoi cycling shorts a while ago. The discounted price was unbelievable. Wish I bought 4 pairs. Staff seem always friendly. Haven’t tried their shop yet.

Hans helped us in choosing bikes for our three kids. The service could not have been better. Thank you

This place is amazing. Sure, other sporting goods stores in DFW offer more selection, but they have the best essentials and everything you need. There isn’t an abundance of staff members standing around, but the employees they have are so helpful and don’t make you feel like an idiot if you don’t know everything about your new hobby yet. Great bike selection and sale prices. They even help you out to the car with your new toys :)

Went to this store for the first time looking for socks for cold-​weather snow boot use. I had three salespeople offer help, was escorted to that department, and was really impressed by the selection overall. The service was amazing, particularly for a busy Saturday afternoon. Prices reasonable. Will definitely go back.

I’ve only been here to shop for ski/​snowboarding items. They have a wide selection and pretty competitive prices. The staff is friendly and very helpful.

My recommendation is to skip Sun and Ski and either go to St Bernards or to one of the CD Ski & Sports or ‘Doug & Lyndas’. I think CD Ski and ‘Doug & Lyndas’ are owned by the same people. Sun and Ski is just filled with minimum wage high school kids that really aren’t helpful when you are trying to buy skis or boots, or even spending a lot of money on a ski coat.

Back from a recent trip to Whistler, I’ve still got mountain fever. My snowboard boots are showing a bit of wear so I’m casually in the market for a new pair. Finding an outdoor equipment stores in Dallas is easy. Finding one that carries WINTER sports equipment and clothing is the challenge.
Sun and Ski is one of the few «big box» options around D/​FW so there’s not a ton to compare them to. They carry comparable brands to other stores in the area and their selection is pretty large. Depending on the day your’re in the store, their services varies from so-​so to pretty good. I will definitely say they have a very knowledgeable staff but a few employees have just been there to up-​sell you on whatever is in stock. Others have been very helpful.
Prices at Sun and Ski are pretty average although they do carry quite a few items that are on clearance at St Bernard and are still marked up as «new» seasonal items over here. Being as frugal as I am, I find myself doing a lot of price comparison before buying here because I can never be sure if I’m getting the best deal.
Overall, the high high point of Sun and Ski is having some of the largest selection in Dallas. This is still Texas so your ski and snowboard options are still very limited. The prices can be hit or miss but their also still better priced than REI. They definitely are a good option to consider for winter equipment, just be sure to do your research!

Sun and Ski is good for basic items (t-​shirts, flops, etc.) and you need to know about what you are looking for before you go in. The employees there will be able to point you to what they have in a genre or section but you are not likely to get lots of hand on expertise in the use of skis, bikes or wakeboards, etc.
They have a decent but fairly generic selection.

Great bike store with some awesome sale prices! Never visited the place before because the name was misleading. I assumed it was all ski stuff. Its some ski but lots of bike gear, running, hiking, & skating. Employees there were friendly & extremely helpful but not to overbearing. will actually let you browse without disturbing you.
I would highly recommend this this place if youre bike shopping & want a good deal!

The teenage boy neurons in my brain gush testosterone and fast thrill fantasies of riding BMX’s and skateboards. They got just about everything you might want including Chaco sandals, huge rafts that seat four for tubing, swim gear and running shoes. Decent prices, good if not perfect selection.
They have a really good lay away program that allows you to walk out with the bike or skateboard of your choice by only putting 25% down with a credit card. Pretty sweet for us poor thrill seekers.