Starpower Luxury Living Showroom

I recently purchased a new home theater at Star Power. It was a big project and it was devided among three installation days. Of course the sales people were great when they sold you the equipment and services. However when it come to installations they were terrible. On the second full installation day they were double booked and failed to showed up. Wasted my whole day as I had planned on being there during the installation. As usual they were great when they want to sell you their equipment and services but failed when it comes a to delivering what they promised.

Starpower near Arapaho and Tollway was my third stop on a speaker-​testing tour. They carry Paradigm 95f and Revel Performa F208, two highly regarded speakers, and not available to hear anywhere else in DFW (except at other Starpowers, presumably).
When I walked in, four staffers near the front desk were talking about what time one of them was leaving. This was around 5:00 PM and the store closed at 7:00 PM. Finally, one glanced at me and asked if he could help. I said, «I’d like to audition a couple speakers.»
A few seconds of silence followed and he said to the other sales reps, «Anyone want to audition some speakers?» Another long silence.
I couldn’t believe it. In retrospect, I should have turned and left right there. At last, a reluctant salesman named Andre offered to help. Andre turned out to be excellent after he realized I was serious and meant to listen to his best equipment. I suppose the initial disappointment that I wasn’t going to spend $ 25,000 was hard for the others to overcome. Or maybe it was the long hair. Dallas, man. What a place.
The first speaker room was the size of a modest walk-​in closet, with ten or so speaker pairs lined against one wall. It’s by far the most absurd listening room I’ve seen yet, considering the stereo image from any speaker pair would crystallize about five feet behind the back wall. It’s actually acoustically impossible for any speaker on Earth to sound anything but atrocious in that room. It’s very existence shows how little this store cares about audio. Home theater is their bread and butter, I understand that, and apparently HT system buyers don’t care at all how music sounds. You’d think that would drive down the price of high-​end speakers, but it hasn’t.
Andre then took me into a home theater demo room, where things improved substantially, but not without weirdnesses. They use a built-​in, networked system to send music from unseen places using an amplifier with a name I’d never seen. Or maybe I misunderstood him, or he mispronounced it. Whatever the case, you can’t bring your own music to compare speakers. You have to guess what they might have on their network server and ask them to surf around for proper songs to demo speakers. It’s as awkward and time consuming as it sounds. When I showed some familiarity with the two high-​end models, Andre became more engaged and shared some specs from his own system and experience with Martin-​Logans and Paradigms. I had a sense Andre was an audio guy trapped in Home Theater hell so long he’d become cynical.
The right speaker of their floor model Paradigm 95Fs had a blown driver. Andre apologized and seemed genuinely embarrassed, but you can’t demo a $ 5000 speaker with a blown driver. Obviously, it sounded terrible. When he showed me a clip in Dolby Atmos from some movie soundtrack, the blown driver was undetectable. I guess that’s why they keep showing the room despite the broken speaker: nobody ever asks to hear 2-​channel stereo music.
I decided before I left the parking lot to duplicate the entire listening session again at the Starpower in Southlake in a few days.

I don’t write reviews but i have to warn everyone not to ever got to, buy from this store. bought a tv from them a yr ago and after they set it up there guys took my extra parts with them so i couldnt use the stand. i had to move to houston and my new place wont allow me to hang tv’s. i didnt know they took the parts until i tried to set it up on its stand. they told me since it was yr they couldnt do anything after the fact that they took those parts with them. all they would do is give me the part numbers that i had to order myself and pay for it. when it came the parts where wrong didnt send screws nothing. i was told any screw would work!!! totally BS. it takes hex screws so i tried another screw as told. well it broke off in the bracket and made it non useable!!! took the bracket and stand back to dallas next time i was there and they gave me screws but didnt give me a new bracket. didnt getthe screw out just said put tv on the broken screw and the other side will hold it. well that sure didnt work and now i cant get them to get me a new bracket!!! this place is a joke DONT BUY ANYTHING FROM THEM!!!

We saw a great ad this morning for a great price for a 51″ Samsung TV. Had never heard of Starpower. Saw these other reviews and were a little bit nervous about going, but went to check it out. We were immediately greeted at the door by several smiling young ladies, then immediately greeted by someone that led us to the TVs and handed over to someone else that immediately went and checked to make sure they had this particular TV in stock (we were so prepared for them to come back and say they were all sold out!). But they weren’t, they had them, took us about 10 minutes to check out, no pressure for anything else, 5 minutes to load and we were out of there! Back home, hooked up, TV is great! So I felt like I needed to share good things about our experience against the bad things written on here. Not sure what was different, but so far we thought it was all great!

I had a very negative review here previously. I was not aware that Unilocal had a messaging feature. One of their managers reached out right after I wrote it and offered to make things right.
It was more than a fair offer, and although it was 11 months ago, I appreciate it.

Walked in looking for home theater surround sound and 4k tv, hoping to buy soon. Heard about Starpower over the radio, not living super close thought it might be worth the drive. Not only was the selection not there, the whole ambiance was over rated, but the service is what did it for me. We walked in, made our way to the back of the store, walking past a few employees who didn’t even acknowledge our presence. No one greeted us, spoke, or even looked up. I was appalled at the lack of service. Especially when we were looking to make a large purchase. Don’t waste your time or the drive over there.

Starpower = no
I have been in this store twice. Once looking for a replacement for my Paradigm Home Theater speakers for myself, and once with a friend looking for a good but not top of the line TV.
The first time I went in, I was completely ignored for a good 10 minutes. There were other customers in there, but I wouldn’t say it was super busy. Maybe if I would have had some dead presidents hanging out my pockets, I would have received some attention.
The second time, a friend was looking for a good 55″ 1080p TV. Starpower had an add for tax-​free
so seemed worth checking out, and I thought I would give them a second try. Well, the greeting was fine enough, but once my friend indicated what he was looking for, the employee seemed to immediately lose interest and put out. He spent 5 – 10 minutes with us, but was certainly ready for us to leave him alone. As for the tax-​free, the employee said that was good for a blu-​ray and one of the über 4K TVs, and that was about it. Nothing else qualified.
TL;DR Bottom line is, in my opinion, if you’re not buying the latest and greatest (ie. most expensive) equipment, then they’re not interested in helping you. Go somewhere else
Also, for reference, here’s the start of that tax-​free promo, if the link doesn’t work. certainly misleading if it’s only applicable for a handful of items:
«You got what the kids needed for school… now it’s your turn to get what YOU want TAX FREE and in time for the football season! Starpower is your ticket to get in the game. Tax Free! Get some of the best brands in the game! Sony, Samsung, Epson, Martin Logan, and Klipsch just to name a few… Tax Free! We have the award winning service and resources to create the ultimate stadium experience in your home!
Customers will be able to save tax on all qualifying merchandise. This applies to in stock merchandise…»

Just want to provide an update on how horrible working with Starpower is. I cannot begin to count the failures of this company, and strongly urge anyone to reconsider doing business with them.
To start, my husband and I were originally looking for three seats and the sales rep was able to provide the initial quote for the configuration we had in mind. He was not able to find a sales manager to authorize the 500 level leather for the price we agreed on so he said he was just going to «do it» and to expect the seats in 3 – 4 weeks. After having left, we stopped back at Starpower to change our configuration to four seats in a straight line. Our previous rep was not there, so someone else was able to modify our order and drew out the dimensions for us. He wrote down our order and charged us for the difference. We got to the car and read the contract to be sure it was what we wanted. It was wrong. Back into the store we go to make sure we’re on the same page. Rep#2 verifies everything is correct and we leave even though the contract said Penthouse and not Penthouse VIP like the original. He assures us that our order will contain the Penthouse VIP option with the 500 level leather.
The next day the original sales rep emails us to notify us that we were not charged for the fourth chair by Rep#2 and that he needs to charge us the difference for the chair. I respond and tell him that I’m not happy with his request and take the opportunity to define in writing what our expectations are for the order. With reluctance, I agree to his increased price if he can assure us that we’re getting exactly what I defined. We agree via email and he responds with the correct order configuration in a .PDF.
Three weeks go by and there’s no word from our rep on delivery date. We email or call every week to check the status of the order. There’s usually a few days delay on the responses to our inquiries with an excuse of why no one was able to respond to us in a timely manner. Not a big deal up until now as I know people get busy. At the end of the fifth week, on Friday, August 1, 2014, I call sales rep to let him know that if the seats are not delivered by the following Friday that we were going to cancel our order. Failure to deliver by this date this would be a breach of contract and I would no longer be interested in working with Starpower as they failed to meet their commitment.
Friday August 9, 2014 comes around and the seats are finally delivered early afternoon. Right at the deadline. That was a pretty close call, but I was glad to finally receive the delivery. We were able enjoy the seats with our family coming into town that evening. At the end of the weekend, my husband and I were enjoying the media room checking out the seats in detail. This is when we notice the label on the underside of the foot recliner showed that the leather was a 400 grade.
Meanwhile, I get an email from the «Sales Director» as well as the sales rep the day of delivery to find out how our experience was. I’m curious now on their intentions. Maybe they wanted to make sure everything with the delivery was acceptable. Or perhaps they were hoping we’d be happy with an inferior product unbeknownst to us and that our satisfaction at this moment was crucial to them pulling off a con.
At this point, I emailed the sales direction and wants to speak on the phone. I didn’t think it would be a big deal for them to see that we didn’t receive what we paid for, and that they would provide the correct seats with the correct leather. Oh boy was I wrong.
On the phone on August 11, 2014, I’m basically told that because the sales rep sold us the product at a price below cost, that we really only paid for a 400 grade leather, and that he had paperwork with my husbands signature agreeing to 400 grade leather (which nothing I have shows 400). After a very frustrating phone call, the sales director finally agreed to make it right and provide us with what we thought we were buying. I explicitly defined what we were expecting with our order in an additional email along with attachments of receipts and previous emails. At this point, the sales director also had the gall to ask me to revise the above review of their company! I’ve been waiting until he made the situation right to provide an honest update; however, shame on him for asking me to modifying my personal experience and lie to the public on how horrible they are. They said they were going to make it right and provide new chairs. 3 weeks later and they want to come over to see if the leather was really incorrect (after agreeing to make it right). We will return these chairs and take our business elsewhere. Tired of dealing with these con artists. Do not shop at Star Power! I’m certainly contacting the FTC and BBB. These guys shouldn’t be in business.

Star Power starts out with great attitudes and service until after you’ve spent literally thousands of dollars with them. After you’re done spending money and now you need support from time to time you’ll realize they’re just ok. However, If you ask to speak w/​the owner he’ll make sure everything is cool and get you taken care of