Preston TV & Video

A year ago the lamp went out on my 73″ Mitsubishi TV. They were the only ones in town who keep the lamp in stock so I drove over and they mounted the bulb in my old housing. I took it home put it in and it worked fine. They charged me $ 139.00 plus tax so total $ 143.00. Today the bulb goes out again and I start trying to find my receipt which I did but thought I would check to see if anyone closer to me had one in stock. I found several that were priced from $ 27.00-$ 33.00 including shipping. I called and talked to a Dusty or Dustin I couldn’t
make his name out but he told me they were a retail business (just as all the other lower priced ones) and they were in a prime location. This is price gouging. Over 300% higher than any competitor. I highly recommend that you shop by part number before going to Preston TV. They are way over kill on their pricing. When I called he seemed insulted that I would even ask and then hung up on me. I plan on reporting them to the FTC for price gouging today… Maybe their location warrants that type of pricing but I will not believe it until a investigation is done.

I am extremely glad I went with Preston TV & Video! I received quotes by other companies that were outrageous. They were very knowledgeable of exactly what I was wanting to do for the restaurant I run. They were able to adhere to all of my specific demands, my difficult time slots, and my multiple questions. Very friendly and professional staff! I will be calling them from now on for any AV needs. There is an obvious reason they have been around for so long. Thank you Preston TV & Video!!!

Did a great job mounting our tvs. Quick and efficient.

We had a wonderful experience with Preston TV & Video. We have a 1964 Zenith record player that weighs about 200 pounds. We called and they sent a very knowledgeable repairman to our home (during the promised call time), he inspected our player, and took it with him that day. There is a service charge for a home visit, but it goes toward the balance of the repair. He kept it for a few weeks and basically rebuilt the interior. His work has been described as «meticulous», which I would agree with. He returned the player to our home, staying for a while to test it out and make sure we knew how all of the features work. We were very pleased with the work (it sounds amazing and should last another 60 years) and felt like we were experiencing customer service from a bygone age.

My TV wouldn’t turn on occassionally and when it did, the picture wouldn’t show. I took it there a total of three times. The staff was friendly but the service was horrible. I paid for a repair and ultimately never got it! They never called me to advise when the TV was ready or the status of repair. I always initiated contact. I was told repeatedly they were ordering parts over several weeks. They claimed to test it and everything was working fine. When I got it home, it was doing the exact same thing that I took it there for. End results: I spent money for a repair that was never completed. I had to load my 55″ TV into the car a total of 3 times in an attempt to give them an opportunity to fix it and they never did.

We had them come out for a service call and assumed that if they could not repair it on-​site, at least their diagnostics would provide the source of the problem. Well, the repairman came out and basically checked our lamp, then told me that it would have to be taken in to have it diagnosed. What? I called and made the manager aware of what had transpired, and he politely explained that these were the store procedures and that the service call fee would be applied to repair total, if brought in. I feel that the service call was disingenuous because the diagnostics apparently can only be done in their shop. Bottom line: Television still doesn’t work, and we’re out $ 97.37!

We bought a TV from Preston TV about three years ago, at a cost of approximately $ 1500. The picture started going bad about a month ago, and we called them for repair. They came to the house, couldn’t fix it at the house, and said they needed to bring it to the shop. This was on July 3^rd. We asked when we would know if it could be fixed, we were told in 1 week. After two weeks, when we hadn’t heard from them, we called, and it was clear they hadn’t even looked at it yet, but said they would get right on it. The next day, they called, said it could be fixed, but they needed to order some parts, should be a few days. After another week, called again, and they again it was clear they hadn’t done anything yet, but they would get right on it. Then today they called to say that the new parts didn’t fix the problem, so we probably should buy a new TV, because it would cost more than it was worth to fix. So here’s my summary:
* Sold us a lousy TV
* Provided terrible service
* Demonstrated poor diagnostic skills

I had 3 different old TV/​VCR combo units that are all now working well. It took a couple of trips for 2 of them, but they got it all right, and I’m happy. The people are very nice and helpful, including carrying my sets back and forth from my car because of my bad back.

I brought a TV in that looked like it was failing to display one of the colors on the color spectrum (red/​blue/​yellow) and was looking funky. Friends had told me that usually TV repairs aren’t worth what they usually cost, but I thought I’d take it in to Preston TV & Video just in case. The technician on site was great. He carried my TV to and from my car. Turns out some setting on the TV had been switched and when he switched it back, everything was appearing just fine. No charge. No gimmicks. He prob could have quoted me something and kept it for the day and I would have been none the wiser, but he didn’t. And he didn’t make me feel dumb for not realizing it was just a TV setting issue. I’ll def go back with any future electronics repairs cause I know I can trust them to give me and honest assessment.