Precision Heating & Air, Inc

I called them for checking on my AC unit and the technician was knowledgeable to say it was the capacitor that was faulty. But to replace that (OEM part on the market costs from $ 5 — $ 35) the technician told me it was $ 250 to replace the part. When I questioned about the price both the technician and his boss (Chris R) started mentioning about how much it costs to run their business by employing so many people and paying them. Even if the technician had asked me for 125 or 150 I would have paid on the spot, but $ 250 was way out and no wonder I see so many negative reviews for them. I should have checked their review before I called. I would given them half a star if Unilocal would allow me. Finally ended up paying the $ 79 trip charge without them changing the part.

Called these guys out because my AC stopped working. They replaced the capacitor and took out half of my refrigerant because they said it was too high. The next week the AC freezes up and then my fan motor goes out which I don’t blame them for the fan motor. I tried to call their emergency line because it was the weekend as they advertise ²⁴⁄₇ service. I called for a day and a half no one answered. Finally called a new company and they replaced my fan motor and had to replace the capacitor again because that capacitor would not work with a new fan motor. Oh and my refregerant was low! False advertising on the ²⁴⁄₇ service and caused more problems than not. Would never call again.

We purchased a new home 10 years ago. Precision had installed out HVAC for the builder. We continued to have precision service our units twice a year. About 7 months ago they replace our units. The technician said they were junky and blamed the builder. Out humidifier never worked, again the builder was cheap. Shortly after precision replaced our ac units we noticed that a very large piece of our stucco foundation had been broken off. About 4×10. When we contacted precision, they would not take any responsibility. Even worse now it’s hotter than hot and our ac does not work!
I guess I’m more embarrassed than anything. Do yourself a favor and call any other company.

I called this company last Sunday spoke with Penney in the service department.
She was very knowledgeable and respectful and took care of all my needs. She sent technician Jermey out same day he made all necessary repairs at a very reasonable price. Thanks Percision I appreciate all your help.

Wonderful customer service and technicians. This company goes out of their way to service their customers, and you can’t beat their prices.

If I could give negative stars… I would. I realize now that I had been over charged and taken advantage of for years. I had this company come out twice a year for a maintenance check. The furnace is under that house which is a pain in the ass to work on which is most likely the reason why nothing was found wrong. I escaped without paying more. However they ALWAYS found something wrong with my AC unit (which is fairly new). According to them something was always about to break. So my dumb ass believed them and I paid the bill. This last time that they came out the tech said that the manager had to come out and give me an estimate for repair. A couple weeks later, while the AC unit was working just fine, the manager said that it would cost me $ 3100 to replace or $ 2300 to repair. I’m just a blue collar worker and can’t afford this. Also it just didn’t seem right… how could the AC unit work but I was told that it needed major repair or replaced. So… I got a second opinion. SHOCKER… I didn’t need any repairs according to the new company!!! It works just fine. In my opinion… this company is just looking to make money by doing repairs that are not needed… over charging and using scare tactics. Well… no more!!! I will be contacting the better business bureau and who ever else will take my report!

I used them several times in the past… I’ve been in the same home for 20 years. The technicians were always very personable and nice, and being a woman, I certainly didn’t feel that they were creepy. So I’d give them a good rating on their staff. My problem is with their pricing. On 3 separate times I have been over-​charged for parts that I have verified that I could get the EXACT same part on-​line for a significantly cheaper price. Do you hear that? The EXACT SAME part. Same part number. Same manufacturer. The first part they charged me $ 110 and I could get it on line for $ 12. The second time, they charged me $ 299 and claimed that they gave me a discount on the part because I was under a «maintenance program». I found the exact same part for $ 36. The third time, they came in to diagnose the problem and wanted over $ 500 for the part. I didn’t allow them to perform the repair. I found the part they recommended (unsure if it would have been the exact same part since I never let them install it) and it cost $ 119. I decided then to never let them come to my home. I purchased the part myself and installed it myself. And keep in mind that these prices are for parts only… this does not include the price for their labor or for their «service call» to come to your home. I can’t say if other HVAC companies gouge their customers on parts pricing the same way that this company does, because I have since done all repairs on my own. If you want to perform repairs yourself, just google it and find it on the internet. Someone out there has probably posted a video on how to fix your problem or replace the part.