Orvis

Orvis is a great standard in most all things in fly fishing. Great fly rods and gear threw out the store. Orvis is not just fly-​fishing, they are geared also to the bird hunter, and they have women’s apparel and one of my favorite, man’s best friend, his dog. I have taken some classes here on fly fishing as well.

Orvis is known for a high price for a great product. My very first fly rod was an Orvis 5 weight, nine foot western rod. Earlier this year the two pieces off of the rod came off. Now mind you, when the rod was purchased it came with a 25 year guarantee.
I took the rod into the Orvis store, told them it was just out of warranty. The sales person looked at the rod and said «I think we can fix this rod and we will get it back to you within 6 weeks. We will have to ship it to the factory first and then they will ship it to you.»
Now being big into fly fishing, he might have notice me flinch, in not really wanting to let the rod get out of my sight. (That was the inner child in me, ha.) He looked at me and said we will put a rush on it. Could this salesperson read my mind, I thought. Now I tell you all of this is what customer service is all about.
Best part, the rod came back to me in two weeks, free. Wow, how can you beat that, I’m sold.

Extremely Helpful! and will educate you on all your fishing questions.

Orvis is great. My husband calls Orvis so much for advice he has them programmed in his phone and knows the sales guy by name. Extremely helpful employees. The number one great thing about Orvis is the return policy. You can return anything at any time even if it’s ten years later, even if you’ve worn it many times, it’s amazing! We now have three of their rods/​reels and we love them, the warranty on them is great, we don’t ever worry about breaking one of them because we know we’ll be taken care of at Orvis. The best thing about this location is how near it is to our home!