NTB-National Tire & Battery

I love these guys. I had something hanging from underneath my car and I was afraid it was something serious. They raised my car up on their rack and examined it. There was a piece of plastic that had come lose and they pulled it off then inspected my car to make sure there wasn’t a safety issue and sent me on my way! No charge! Thank you very much! So nice!

Should have read the reviews first.
1. They are understaffed. There’s 2 – 3 people working in the bay and 1 person in the store. He had to answer the phone several times when I was trying to make a purchase, which is kinda rude.
2. UnKnowledgable about their own specials. The guy had no idea about the special I was talking about and was struggling to ring it up. When he did, there was a lot of fine print that was unable to be found on the website.
3. They kept all my personal information (my name, car make and model, phone number, etc.) out on the front counter where anyone could take it.
4. When I told him I wanted to buy the cheaper tire, he kept trying to get me to buy the more expensive tire. He almost wouldn’t sell me the cheaper tire.
5. Then they tell me that the last person who did my tire broke some bolts, all four bolts. Somehow that doesn’t seem logical.
6. At this point I said don’t change my tire. But they made me wait 20 minutes before I asked what was happening and they had to order a part. They were going to pay for the part, but it didn’t make any sense.
They seemed really seedy and dishonest. I would not trust them.

NTB was one of my choice to fix the car’s problem before, but this store left me a bad impression with extremely rude attitude and unreasonable price. Never be here if u are smart guy.

They have a tendency to overstate any faults in the car and overcharge for everything ranging from parts to labor. I came in to replace struts and shocks on my Nissan Murano. The guy at the counter gave me a quote for several additional hours of labor than it actually takes to do the job. I was given an estimate in excess of $ 1600. Regarding another problem with power steering oil leak, they said the car would have to go to another shop since they don’t deal with transmissions, and that this would take an additional $ 1500. Fortunately for me, I left. I got both these tasks done from another place in less than $ 1200.
I’s say save yourself your bucks, go somewhere better!

I would like the express my gratitude to the manager and his staff at NTB #0827. Address: 8030 President George Bush Turnpike, Dallas, TX 75 252
I am a single female and thirty years old. Most often I am intimidated when it comes to maintenance on my vehicle and having to have repairs. However, my experience was far from intimidating.
Robbie treats his employees with respect and encouragement. I observed this store for almost a three hour period as I waited for the service to be completed. (Tires had to be transferred from another location. That’s why my wait was lengthy.) His employees had several questions on different occasions. Robbie was knowledgable, assertive, organized, prompt, respectful, and a team member to his employees. Robbie’s actions showed his integrity and loyalty to his team members. He was attentive to all that stepped foot into this store on Saturday 01/​30/​2016.
My tires were in desperate need to be replaced, unfortunately I could only afford to replace one tire. I chose NTB originally bc it was the most affordable tire by $ 35 compared to its retail competitors. I applied for credit I was declined. Manager Robbie Lewis expressed genuine concern for my safety and the liability of my tires. He was gracious and replaced all four tires at the most reasonable cost.
Thank you for the best experience I have had at any auto shop.
Thank you!!!
Cortney Copeland

I took my Honda in for tires. They took forever, they were rude, and they did something to the Tire Sensors. The light is on constantly now.
The guy told me it was my fault that the tire sensors were broken, and that it would be $ 85 each to replace them, and that they could not determine which one was broken so all of them had to be replaced!

Save yourself the time and money and go elsewhere.
My roommate took her car in to this place because they are so close to our apartment to get her A/​C fixed as we are in the dead heat of summer. She took it in and the guy talking to her was condescending and rude.
The car was left there, it turned out a few other things were wrong with the car and she went ahead and got those issues taken care of and paid for that however, when the car was ready to picked up she received no phone call whatsoever and had to call to find out if the car was ready.
I dropped her off the first time to get the car, car sounded okay but then the next day the A/​C was still not working. She called back, told them it was still out so we dropped it off again they said they would fix it no problem (although it should have been fixed the first time around).
She had to call again to find out when car was done because apparently this NTB hasn’t discovered the phone or can’t hire employees who know how to work one.
We pick up the car, drives fine until the next morning the A/​C is out AGAIN.
My friend calls again to find out the status of the car and she ends up taking it back to NTB where they say they should order that part now… What part were they talking about? They were using a different model of a leaky part instead of a factory model part which should have been ordered to begin with, OR they could have explained that they hadn’t used the factory part and to drive it around and see how it was driving but they didn’t communicate anything.
This car is still here now, and we are hoping that maybe they can get it right this time.
These guys are incompetent and ironically arrogant for their lack of skills.
Please don’t bring your car here.

Came in at 11:03am…Informed the guy had a blow out and needed back tire done. The employee said the wait is about a hour. I sat down and about 20 minutes later I was told I needed an alignment. .I agreed to the alignment.1 hour later my car was pulled to the front. An employee proceeded to tell me that although I got the alignment done, i still needed two front tires. I now have them permission to put two tires on the front. I left for an hour and when I returned, I was told the tires were being brought in and no time frame.1 hour later the tires arrived.1 hour later I was told it would be another hour because the alignment wasn’t done. My car has now been at this establishment for almost 5 hours. Bad communication and horrible service. $ 744 was spent and the most they offered was a free oil change.