National Tire & Battery

Excellent experience both times I have been to this store. The managers and employees have been extremely helpful and knowledgeable. I would recommend this location 100%. I would like to commend Dylan and Mario especially for their professionalism and courtesy.

This has been the worst Oil change I have ever gotten. They charged me three times for the service. It’s been a week and I can’t get anyone to call me back about when I will be refunded my money. Mr. Rameer is the district manager. he called me once, has not bothered to follow up with me. They caused my account to be over drafted. And so now looks like this was a 150.00 oil change which only should have been 24.89. I will not be back. I encourage no one else to do so either…

FANTASTIC Customer Service and great work! I had my Tahoe in for routine maintenance to include oil change and tire rotation. The Auto Shop in Plano had told me that my lug nuts were too tight, and would snap apart if forced to come off. That said, I was prepared to be waiting a little longer than normal for NTB to rotate the tires. Instead, they completed the task very quickly and explained to me about the tightness due to torque and shared the explanation with me and what to expect from NTB. Although I do not need those types of specifics I appreciated the service and willingness to provide me with all of the information to make informative decisions. Each of the representatives I spoke to seemed very knowledgeable and equally as customer focused.
After my oil was changed and tires rotated, I was in line to pay my bill. By the time my turn had arrived, I had decided that I also wanted to have my alignment checked and subsequently addressed. The fellow was friendly and accommodating. He did not get frazzled or show anything but courteous service regardless of the line that was forming behind me. This is the kind of workmanship and customer service that I applaud. I will continue to utilize this NTB location for all of my car needs going forward.
I will also add that the shop had a separate waiting area that was in tip top shape. They have a television playing (Discovery Channel I think) and fresh coffee brewed. I definitely felt as if this shop genuinely cares about the customer experience.
Great job NTB!