Mal Malouf

I want to give a huge thanks to Mal Malouf Parsons, owner of the chic boutique «Mal Malouf» in Preston Center Village.
I needed a maxi dress last minute for 2015 DIFFA Burgers & Burgandy event and got to the boutique a few min before 6 only to realize they closed at 5:30. But, as Mal was leaving out back she, without any hesitation, kindly offered to re-​open for me. I was so apologetic for keeping her but she kept insisting that I take my time, while suggesting many stylish dress & jewelry options. I was very pleased to leave with a sexy, colorful maxi dress and a stunning gold leaf chain necklace. Such warm, personable service — especially from an owner — seems to be rare occurance nowadays, but Mal is a beautiful example that it still exists!

Terrible, awful, horrible! So mad I didn’t check here before I went there. The clothes are not high quality and the jewelry is Sam Moon level AT BEST but they have themselves confused with EVERY other boutique in the shopping center that is high quality and amazing customer service! Oh and by the way they do NOT allow children in their store the owner told me directly! Which is insane when EVERY store in that shopping center does and I am assuming there are a lot of moms that would have shopped there if the owner wasn’t such a kid hater! So sad I have to give them 1 Star rating when they deserve so much less!

I loved this little shop! My vision lived right around the corner and we decided to stop in for some presents. We bought a darling dress for my cousin, and while we were at it, I got a wonderful top to wear this summer — it’s not a maternity top but it works really well as one.
Both women were lovely, and they both took part in helping us. They made helpful suggestions and were lots of fun. I really loved the large selection of Johnny Was — one of my all time favorite brands. They also had some really fun, very affordable jewelry and other accessories.
This will become a regular stop for me when I’m in university park!

Fantastic selections Today was my first visit and not my last to this amazing boutique! I was looking for the perfect outfit for tonight and walked out with several more.
The owner and staff went out of their way to help me. I read the previous post and totally disagree with them based upon my experience today. As a matter of fact, I am going back next week!
If you are looking for that perfect outfit, you will not be disappointed.

I am appalled at this store. Went in today and the older lady who works there was horribly horribly outright rude. I was not ignored in this store, I was harassed by her. She sent the younger clerk to watch me in the dressing room. She rolled her eyes at me as I picked out clothes. The younger clerk kept picking out the most tacky items so I politely said «those are beautiful but I am actually not looking for those kinds of items today, but thanks!» And the older lady almost made me cry. The sad thing was I found two dresses that I definitely would have bought in any other store.
I would advise staying away from this store, or for Mal Malouf to fire this horribly rude lady because I will be telling all my friends and my mother, who has previously bought several items here, to tell her friends to not send anyone in here. I am horribly upset by this experience.

I’ve never felt so bad in a store. The women had attitudes as if I wasn’t welcome at all. I wasn’t wearing pajamas but you’d have sworn I was with the way they treated me. Guarding the door and watching me like hawks. Raising their brows when I asked questions. I like their stuff so yeah I’ll probably go back. But I felt like Pretty Woman or something in there.

No stars. Terrible policy a $ 10 cash and carry rack and you are allowed to try on anything in the store but nothing from this rack. What?! This is racist! I’m a hooker by color and have a date with a guy named Richard tonight at the Beverly Hilshire.
Why on earth would I waste $ 10 on something that doesn’t fit to clutter my closet much less $ 1.
Like I said I am a hooker, a hippie one and believe in utility and not wasting things.
Ps. I didn’t even want to waste one star on this place but Unilocal won’t let me leave zero stars.

Mary wanted a few new things for summer at the lake. She insisted on shopping at Mal Malouf’s one of her favorite shops. I’m not expert on ladies shops but this was a real experience. The selections were definitely high fashion and looked very good on her… and when we went to check out the amount due was not out of line. Mary models in the video. Check it out!

Love love love this boutique! The selections is wonderful and new merchandise arriving all of the time keeps me coming back week after week. All of the staff is very helpful in showing you items you might like in your size. I don’t feel pressure as some people said but feel like my business is appreciated! If I’m in a mood to just browse, then the girls just let me look. I found this great shop last year and it’s the only place I shop in Dallas! I’ll never go to another mall! EVER! Thanks to Mal and her helpful staff I can always find the perfect outfit (s) at Mal Malouf! For the lady that likes upscale clothing and accessories that are reasonably priced, run don’t walk to Mal Malouf!

I’ve visited this store since it was at its last location and I’ve bought things over the years. I’ve been in several times at the new location recently but won’t be going back. The staff (including the older woman mentioned below) are even more pushy and rude if that’s possible. The owner is always rude to her husband and the staff and then sickly sweet as she checks out her customers. The merchandise has gotten even more cheap. I’ve found a new jewelry store closer to my house with good prices, selection and a courteous, professional staff.

I have come into this store a few times and surprisingly ended up spending a good deal each time. A few weeks go I purchased a camisole and when I got home it wasn’t the color I thought it was. I never wore it and wanted to return it sooner but because of my travel schedule and their poor store hours it took me a couple weeks to come back in. All I wanted to do was exchange it to a different color. The lady was so rude and wouldn’t accept an exchange. No one ever told me about this return policy. These days customer service is what makes a store stand out. There are so many other stores in the area like this and because of their poor service, I will never return. If you go here and purchase something, make sure you really like it because you’ll be stuck with your purchase no matter what!

I popped in this boutique because the window displays really caught my eye with stylish fun dresses. It’s in an upscale shopping plaza, so I thought the prices would be high, but they were affordable. Lots of cute things but the layout was a bit crowded. Way too much faux jewelry for my taste — it cluttered every inch of counter space, nook and cranny. All that «stuff» in the boutique is what made the over helpful staff actually helpful — navigation of the racks. After helping me for a few minutes, Rachel brought me a few things that I ended up buying, and they were a good fit for my needs. I liked Rachel, but she seemed stressed to load me up with as many items as possible. Didn’t like that stress while I was shopping on my day off.
Here’s why 3 stars: #1) the girl (Rachel) who was helping me at the beginning of my shopping was very helpful… bordering on too helpful (but not quite annoying) until an older lady started bombarding me with choices. I like to shop assisted, not accosted. Don’t know who the older lady was, but she was pushy and when I said no, she turned her nose up like I was an idiot #2) I didn’t feel like trying things on, and when I declined trying on the things I was thinking about, that seemed to take all of the air out of my service.
Overall the selection and prices were what I would expect at Neiman Marcus Last Call, and the service was overwhelming. I give it 3 stars because I may go back, but it’s not on my top 10.

Mal is rude and overpriced. You can find the same merchandise online for much cheaper. I am a classy person, and she made me feel like the hooker form of Julia Roberts in Pretty Woman.

The prices are reasonable and the selection is great and tastefully arranged. However, get ready to be attacked by the sales people. I would probably go more often but I get so annoyed by their hovering. If you pick something up and hold it longer than two seconds, they will ask to take it to the front. It’s so hard to browse when you feel like you’re being followed.
If the sales staff would back off, it would be a great place.

Absolutely awful! I went in today to purchase some gifts and also some things for myself and the owner was there, even complimenting me on my outfit when I first arrived. While looking at the earrings, I held one up to my ear to look at it in the mirror and try to get an idea of how it would look and removed my earring to better see the one I was thinking about buying. I started to try it on and all of a sudden I heard, quite loudly and in a terse tone «honey, you can just hold those up to your ear and not try them on.» I turned around to see an older woman/​sales associate standing about 10 feet away and just staring at me. I was speechless and just went and handed the earrings to the woman and walked out. Needless to say, it was a little surprising and very embarrassing especially because she was not discreet at all and there were other customers now looking at me. While I understand the policy (that, before that point I didn’t know they had) «better» boutiques and stores allow this and just sanitize the earrings. Most importantly, no one wants to be chastised, especially in front of other customers. I have a background in retail management so I guess encountering something like this, especially in Park Cities where I live makes it even that much more surprising. In a city like Dallas, there are many shopping choices and people have a lot of disposable income. I’m sorry but this store will no longer be one of mine after today and wish them the best of luck. They’ll need it if this is how they treat their customers… people in this town have very good memories and tend to vote with their money. Some people need to think about that when it comes to how they treat customers. To make matters worse, as I’ve spoken with people about my visit to this shop, I’m surprised by how many other people have also had similar negative experiences there as well. (shaking my head)

Very disappointing experience. Went in there to birthday shop for my wife, told them that I had no idea what to get but that I was «going to try» shopping for her this year. Was sold on a few things, but never once told that they had a no refund policy. Would never have spent this much money for a gift for my wife, not knowing what would fit or not, and how she would like things, if I knew I couldn’t take them back. And they should have known enough to make it clear to me that this was their policy. When my wife tried the stuff on, she found it to be cheap and not fit right. We went in a few days later and she tried on a couple other dresses, one of which basically fell apart in the dressing room. Cheap. We went to return the things I bought and the owner that appeared so nice went I went in there to buy was suddenly RUDE. Refused to refund any of our money, and was very short with us, even though she knew I was gift shopping and there was a high likelihood I was going to have to bring some things back. I understand if you have a policy, but don’t sucker some guy into buying some of your cheap crap for his wife and not tell him that under no circumstances can he get a refund. I read some reviews about Mal at her last store, sounds like she developed an equally bad reputation there. Guess she thought she could move a little north and start over, but based on my experience I would say that it won’t be long until the same reputation follows. My wife was excited about going here for a long time, and was telling all her other friends about it, but her and none of them will ever go back.