M M Auto Dallas

Overall good experience. My car needed major engine work and even with my engine being ineligible for a core return, due to damage, they still beat all the other prices I was quoted. They were also very good about communicating with me on the status of the repair and even had the engine repairs completed sooner than I expected.

We had a very bad experience here and I cannot recommend this business.
We bought our daughter a used car from this company. The process was long and drawn out over a few weeks and it was very difficult to get a straight answer about the work being done and delivery date. Finally, we completed the deal but when our daughter started driving the car it would not accelerate on the highway and the power windows would not work. We took the car to a Honda dealership and it found that the engine had been replaced. We then compared the type of engine that was in the car to the type of engine that was advertised to be in the car. The two were different. The problem was that when M M AutO Repair put in an engine that was not compatible with the computer system in the car, which meant that the computer could not «talk» to the engine and certain functions did not work. You would think that they know better.
We asked the owner to take the car back because we were not told that the engine had been replaced and that it was incompatible with the car’s computer. He refused, stating the we bought the car «as is.» He advertised one type of engine, then replaced it with a different type of engine. We were never told that the car would not accelerate, or that the windows would not work, or that the engine had been replaced. In the end, we kept the car only a few weeks because it was only drivable on backstreets. And who wants a car for which windows do not open and close?
We were victims of dishonesty, and for this reason I am not able to recommend this company, only to warn others about unscrupulous behavior.
I am updating the review to respond to the comments by MM Auto.
MM Auto’s version of events is fundamentally untrue and is so off base I hardly even know where to begin.
1. At the time of purchase MM Auto told us there were «no problems» with the car, and if we had a problem to come to them and they would solve it. In fact, we contacted MM Auto immediately after the cash purchase and asked to return the car when problems arose, but were refused. We still have the text messages to prove the correspondence. Moreover, our lawyer sent M M Auto a certified letter asking that it accept the return of the car and refund our money. He gave M M Auto 10 days to respond. When my wife called to find out the response, the owner laughed at her and repeated that he would not accept a return. We have this correspondence on legal letterhead as well. It was sent in September 2014. M M Auto seems to have a recollection that differs from reality.
2. Our small claims suit did not ask for double damages, only the amount it would cost to put in the correct engine. We have documentary proof that MM Auto replaced the engine and did not disclose it, and we have documents that attest to how much it would cost to put in a correct engine. This is the amount that was in our suit.
3. Our small claims suit was dismissed because we dropped the case. We dropped the case because we no longer owned the car. We no longer owned the car because it was not drivable due to dishonesty regarding the replacement of the engine. I already explained this in the private email that was sent to me by M M Auto.
4. An online review is totally separate from a small claims suit. There is nothing in the dismissal that prevents or precludes an online review. After the case was dropped, I was completely within my constitutional rights to write a review.
5. My review only tells other potential customers about our experience. They can draw their own conclusions how they want to spend their money.
6. The root of the problem is that MM Auto was dishonest and got caught, and now it wants to spin the story to its advantage. The fact is that when you are dishonest, there are consequences.
7. If M M Auto had been honest from the start none of this would have happened. If M M Auto had taken the car back and refunded our money none of this would have happened. All events subsequent to the purchase fall entirely on M M Auto and its abysmal regard for the customer.