Indio Management

I really can’t say anything bad about this management company! I have had nothing but good experiences and even better interaction with EVERYone in the office and maintenance crew. I had a property manager switch when Nicole moved up in the company and was bummed because she is EXCELLENT, but Marcus is just as great and the level of customer service has remained the same. Jeremy, in maintenance, has been to my apt. twice since living here for a little over a year and has always been incredibly efficient and respectful each trip. I have been here both times he has come and felt comfortable leaving during the duration of his time here. I know his job isn’t easy but he does it with a smile!

We had a wonderful experience with Indio management and Lisa Smith in particular. Lisa was very responsive, guiding and simplifying the rental process. She is trustworthy, an excellent communicator, and exhibits professionalism and courtesy at each step.
Thank you for being such a pleasure to work with!

Are you looking to waste your time? Then definitely seek Indio’s services to help you find an apartment. The realtors at Indio are inconsiderate, unprofessional, unresponsive and RUDE.
It all started when I attempted to see some apartments that Marc sent me about ten days ago. When I asked to schedule some time to see them, he told me he was just TOO busy, so he passed me off to an associate, Maribel. Fine. On a lovely Saturday afternoon, Maribel met up with me and didn’t have keys to 3 of the 4 apartments I expected to see. So, I saw one apartment that day when I had blocked off my afternoon to find my future home.
The following Wednesday, I contacted Marc about another listing on their website — he replied that his ‘associate’ would follow up with me.’ That didn’t happen. I finally called back Thursday evening to schedule something myself. Maribel again. We set up an appointment Friday at 12:30 on my lunch break (oh yeah, did I mention they won’t schedule showings after 4:30? That makes it difficult for anyone with a job.) and she was 15 minutes late. When she finally showed up, Maribel recommended I check out another property on their site that I may like. I did. And I set up an appt with her on Saturday at 3:30.
I texted her Saturday at 3:08 to confirm. I showed up at 3:20. Texted her at 3:25 that I was there. Called her at 3:35 to see where she was. No reply to anything. At 3:38 she finally responded: «I’m sorry I’m showing at a different property. I’ve been booked.» When I said, «You’re telling me this now? We had an appointment!» she had the nerve to write back, «I didn’t confirm on our last email. I’m sorry I just called Marc and he leased that unit today.» I urged Mirabel to scroll up in her phone messages, she did in fact confirm our appointment over text… we never did email. And what does that mean? That it’s ok to blow someone off after saying you’d meet them? But for whatever reason, NO ONE at this property management company wants to help me find an apartment.
I’ve given this place one too many chances and the fact that they are so inconsiderate of people’s time, people who are their customers (or trying to be), is just inexcusable to me.

I moved into my apartment in 2013, before Indio Management took over my specific property. There have been pros and cons along the way.
The apartment complex grounds are maintained much better than they were previously. While I don’t like being woken up by landscapers on Friday morning, I appreciate how the grounds look.
Most of my maintenance issues are resolved fairly quickly, except an issue with my floor– after all the rain in May, it became warped. I have talked to management twice and nothing has come of it.
A few months ago I was having issues with my power and it kept going off. I would flip the breakers but it would still stay off. Power bill had been paid, maintenance came to look at my breaker box multiple times and nothing would work. I called the emergency maintenance phone number, that is run by Indio, and no one answered. My refrigerator was off for a while weekend, and I had to stay off site until the power came back. When I talked to my apartment manager about reimbursement for the groceries that were ruined she said to talk to the apartment management company.
I called Indio’s office and let them know that whoever was in charge of the emergency maintenance line never answered calls– or called me back. I also explained that my food had ruined. The woman I spoke to, Lisa Smith, kept cutting me off and giving me excuses that the manager on my property was responsible for issuing any reimbursement for perished food items. I was appalled by how I was treated and spoken to by the management company. I’ve never had an issue with my property manager.

I agree with Libby L. Stay away from the properties the company manage!!! I have the same bad experiencessss, end up calling and emailing Lisa Smith (regional director) but not getting response either. I think tha’s the way they run the business. So far, I been waiting weeks for repairs… Good luck if you are renting at Edge of White Rock.

Meh. Cheesy renos and dead landscaping. Yeah, I wanna live there!