Hertz Rent A Car

I recommend this location if you wish to spend 30 – 45 extra minutes on waiting at both check in and check out…

I rented here it was fine. Hertz is more expensive than the rest of the agencies, but their fleet is far superior. The car was nice and relatively new. Employees were cool, they came to pick me up and waited for me.

After emailing Hertz cust svc & attaching original email I first sent to GM @ downtown location, I received my refund about 3 to 4 days ago. Never heard anything from the GM (Richard) but Hertz in OK heard me & took action. Thank you… Tonya Y
Customer Correspondence Administrator
OKC Customer Services

Avoid if at all possible. They will pick you up an hour after appointment time and when you call to speak with someone you will be on hold for 10 or more min. Rude service.

Asia patiently put up with my several questions about prices although I came in at closing and another customer did the same and was yelling at her. She was awesome and did more than necessary to help accommodate my needs.

I rented a car with Hertz to drive from Dallas to Austin. I reserved a Nissan Altima or similar. They gave me a Prius C. The only problem was the car had been smoked in. They masked the smoke smell with a very potent perfume. It was a nauseating 3 hour drive. The car also had not been cleaned out. In a console, there was a bag of doritos, swisher sweet cigars, condoms, birth control, a credit card, and other trash. I called and spoke to the manager. The manager offered a meager 10 percent discount for this. I asked to speak to the Area Manager twice. The Area Manager has yet to call me back. Avoid Hertz at all costs, especially the Dallas Ross Avenue Location.

Worst rental experience ever! What happened to hertz thought they were the high end dependable rental car company.
Reserved a car a week ago offer from hertz via e mail. get to location kiosk what? Long story longer get a wrecked piece of crap Mazda w less than ½ tank of gas. So sick of telling this story wasted day and paid through nose to do it
I will never rent from hertz again or fly delta airlines

Okay, we had MAJOR problems, but the Manager stepped in and made it all right. I WILL give them another try.

After reading the reviews I was concerned about making an unscheduled return to this location. I was supposed to return to the airport location later this week. I prepared myself to be here waiting for a while, but was in and out (with very friendly service by everyone) in about 15 mins. Perhaps it’s the luck if the staff you get, but I had a great experience.

Terrible, terrible customer service. Called to ask an urgent question about my rental, and after being put on hold for 10 minutes, I was told they were too busy to talk to me. They said they could call me back in 45 minutes (wtf?!) but that they wouldn’t have time to speak to me before then. This location is either seriously understaffed, or the employees don’t care about their customers’ time.
Go to Enterprise or somewhere else. Anywhere else.

I used Hertz to reserve a small SUV for a work trip to Houston. I reserved it the day before (at least 24 hours prior) through AAA’s site — yay discounted rates! I was quoted about $ 65 to reserve a «RAV4 or similar». It was supposed to rain really badly on my departure day and I didn’t want to make the drive in my small car.
I scheduled my pick up time for 11am, assuming that a reservation meant that the car I reserved would be ready for me at 11am. Time was crucial as I had to be in Houston for a meeting at a specific time. I could have reserved earlier but didn’t want to have to have to make a VERY early drive back to get the car in before 9 or 10am.
At 10:40am I arrived to pick up the car. The associate frowned — no small SUVs. They had a large SUV at a nearby location that someone would have to pick up and bring back for me. I initially wasn’t happy about this because bigger SUVs are gas-guzzlers…ughn. Unfortunately I was on a tight schedule and didn’t have time to argue or push the subject. They offered to let me exchange my large SUV for a small one at LOVE Field, but considering I’d made a reservation I felt that they should’ve had the vehicle I’d requested ready for me on time to begin with.
I let them know that I was on a tight schedule and that I was not happy about having to wait for them to pick up a car for me after having given them 24 hours notice. They had my paperwork done at 11:05 and pulled the car around at 11:25am. I wound up being 15 minutes late to my meeting between the delay at Hertz and the terrible rain. The large SUV ended up not being so bad, given the forecasted storms ending up being worse than anticipated.
I filled the tank before leaving town, up from ¼ full, and returned it to Dallas with ½ tank. I thought for sure they’d take the additional fuel and kick me to the curb, but Hertz redeemed themselves and did refund me for the half tank. My grand total for 1 day and a full SUV-​sized tank of gas was $ 106.
I was only going to give them 1 star (I was furious about them not fulfilling my reservation and making me late), but I added 1 star for their reimbursing me for fuel. I would consider using them again but next time will call and hound them to ensure that the car I reserved will be ready on time.

Made reservation online morning of business trip, get there no car available. Had to pay $ 15/​day to leave car in paring garage! So after pulling my luggage down from 6^th floor parking garage & finding no car available only reason I’m giving 1 star vs
0 star is due to fact the young guy working was nice.

Only had pleasant experiences with this location.
The pickup service was awesome, and the employees that have picked me up have been very personable, wasn’t that awkward silence car ride that sometimes happens. However, since there is a new location that is slightly closer (.3 miles) this location no longer can offer me the free pickup, but it’s definitely worth the cab money to be able to use this location instead.
Three out of five times I’ve rented with this location, I have ended up receiving the car above the class that I reserved. The cars have always always been ready as soon as I arrived. Run in, give them my ID/​card, and I’m handed keys. Takes about 5 min.
The cars have always been spotless, and with a full tank of gas, which is more than I’ve received from other hertz locations.
Returning is the same way, I tell them the mileage, hand them the keys, and walk out, receipt is even emailed. I absolutely love this location.

Wow, absolutely terrible customer service. I tried to switch out a car here and they told me they didn’t have any. Asked if they’d have any later and he said «maybe.» Asked if I could talk to a manager or customer service rep and the guy said I needed to leave or he’d call the cops. Wow. This is the third experience at this particular location and all three have been really bad (this one the worst).

One of the worst customer service experiences I’ve ever had. Bottom line I think an employee here is either embezzling some money or this location has absolutely o qualms about completely ripping it’s customers off. It’s honestly so sad, if I could have the location shut down, I would (and I’m a normally very level-​headed person).
1. I drop off my rental after my vehicle is fixed at the auto shop (which Hertz told me was completely OK to do). Hertz does not pick up the vehicle until 7days later and then they charge me the full amount for those 7 days. I was supposed to have a $ 50 something bill but instead I got charged $ 269. That’s almost TWO HUNDRED AND TWENTY DOLLARS more than I should have been charged.
2. The rental rate was around $ 24/​day. $ 25×7 = $ 175…so why did I get charged an extra $ 94? Minus tax, THAT WAS MY GAS CHARGE. The gas agreement at this location is $ 2.97/gallon if you return it not full. I had just put in $ 12 of gas into this car and it filled up HALF THE TANK, which is how I returned the car. The car I rented was a Chevy Sonic which is a teeny hatchback that is known for being fuel efficient. The employee looked into and said the car was mislabled as a 16 gallon tank… still $ 16×2.97 is $ 48. There was no explanation for why the gas charge was still almost double the amount that it «should have been» had the car had a 16 gallon tank. When I disputed this and said that I dropped off the car with half a gas tank, he confirmed that in his notes it said that the car had ⁵⁄₈ of a tank when it was returned… SO HOW IN THE WORLD DID I GET CHARGED $ 90 FOR GAS??? It makes absolutely no sense.
3. So I’m supposed to get credited back all of the erroneous charges, and to add insult to injury IT HAS BEEN AN ENTIRE MONTH since I was mischarged and I still haven’t gotten a credit back. I’m sorry… this is not some mom and pop shop or a government refund… this is an international corporation and usually when you process a refund, it doesn’t take 5 weeks for it to post.
They are still trying to scam me. DO NOT RENT FROM THIS LOCATION. LOOK AT ALL THE PAST REVIEWS THAT SAY SIMILAR THINGS TO MINE. The only reason I even rented from this Hertz is because my car insurance company recommended it after I was in a car accident. I really wish I had seen these other reviews before I rented with Hertz.

I typically rent from Hertz because of the no hidden fee’s and the great customer service, however this office was different.
I came in from out of town and was staying at a local hotel when booking online I chose the «pick up» option which clearly stipulates and I quote «You have requested Pick-​Up service the location will call or email you at the phone number or email address with any questions they may have» ok cool so I am waiting for my call /​email nothing. I call here and speak to Fox he says «you are supposed to call us» i said nooooo I have a email saying you would contact me. He continued to argue with me about it. Then I say how late will you be open till today since now I need to get a taxi to go there. He says we can’t hold the car for long. That was not my question guy!!!
I then say you know what forget it. I will go there. So i waste time and money on a taxi to get there.
When I get there I show him my email so he can not be so sassy in the future.
Then he asks for insurance, I say that I added the daily insurance online when I booked the car. He says that he doesn’t see it… I bust out my email again which shows
YOUR extras: protect the car –loss damage waiver
Get it together guys!
lastly he hands me the keys and tells me the car is in the parking lot aren’t they supposed to take you to walk around expect it for damages ?
Oh well I was happy to get out of there in less than 5 minutes
Pros: he deducted my tax fee from the overall price. (he asked how much the taxi was I said 13 I should have said $ 50!)

Needed rental car after car accident. Insurance co. set it all up. I called the day before to confirm. Got there at lunch time. The rental car location HAS NO CARS! HAS NO CARS! There would, however, be a car for me if I could wait until 4pm. It’s now noon. Sure I’ll sit there for 4 hours. Are you kidding? If that isn’t bad enough, the Asian guy behind the counter was rude and made no attempts to help me other than «I’m sorry». He was the only person there so he couldn’t even give me a ride back to work! I had to walk 2 miles IN THE RAIN to get back to work, late from my lunch hour. Tried to complain online, they told me to call customer service. When I called customer service, they told me to complain online. Lousy lousy lousy customer service. FUBAR from start to finish. Do Not Recommend this location AT ALL.

Place is legit, took a taxi from DFW to this place for 50 $ pro boldly saved alot compared to airport rental prices. Was in and out in 5 minutes with the car we wanted.

The single worst car rental experience I’ve ever had. They rental return wasn’t ‘properly entered’ into the s system. Of course, my CC was quickly charged; however, getting the problem corrected hasn’t been nearly as swift or pain-​free. Over 25 phone calls later, still not resolved, and still no returned calls.
Go to Enterprise and save yourself the headache.

I needed to rent a car when I brought my car into the body shop for repairs, and my insurance company suggested Hertz because apparently Hertz has the best rates for insurance companies.
Well, I needed the car on a Tuesday afternoon, and we were coming up on a holiday weekend, so I went ahead and made the reservation on Friday evening via the Hertz website.
I even got the confirmation email and everything.
When filling out the reservation form on the site, it asked if they needed to come pick me up, and if so, what the address was — so of course, I keyed in the address of the repair shop. I reserved the car for them to come pick me up at 5PM on Tuesday at Excalibur Collision Center.
Fast forward to Tuesday… I drive my car over to Excalibur to drop it off for repairs and wait for the Hertz car to arrive… tick-​tock, tick-​tock, tick-​tock…
Five o’clock came, and went… and meanwhile, I called the Hertz office over and over, and so did Alex (the head honcho at Excalibur)… but no answer.
Unfortunately, pretty much all the rental places were out of cars due to recent hail storms that had everyone bringing their cars in to be repaired, and renting cars (and lots of rental companies lost vehicles during that time due to being damaged from hail too)… so we called around and finally got a car from Enterprise, but since it was a last-​minute reservation and my insurance office was closed by then (so Enterprise couldn’t call to set up the billing with the insurance folks), I had to put down a $ 250 cash deposit — not Enterprise’s fault, I understand — that’s just common business practice… BUT if Hertz hadn’t screwed me over, I wouldn’t have had to do that.
If I ever need a rental again, I’ll just make the reservation with Enterprise to begin with. Never another Hertz. Ugh!