HerRoom

If I could give a negative star, I would. This place is the worst. Absolutely awful customer service, surly nasty «customer service rep» that never have supervisors available. Return policy that is questionable at best. I ordered two identical bras in different sizes, neither fit. With the tags still on, I returned them in the same package they were sent in. After a few days I got an email stating they were going to credit me for one bra stating the other had deodorant stains on it??? Each time I called the rep always said there was no supervisor available and spoke about their return policy??? I was told I would get a phone reply within 24 – 48 business days, yet the last rep tried to tell me that meant 48 business hours??? This place is a total disaster.

I just contacted Her Room because they sent me the wrong merchandise – two bras the wrong size. I called customer service to find out how to to remedy this situation. Every other online retail company I have dealt with sends a postage-​paid return label by email. The employee in customer service kept robotically repeating that I had placed the wrong order and that I would have to pay to return the items.
It’s absurdly poor customer service – when I asked to speak to a manager, the employee said there was no manager there, no wonder given the actual service they provide. A manager is going to contact me within 48 hours! Her Room seems to want to block their customers from receiving any kind of personalized and logical service. Very archaic and silly. I will never order from them again, especially since I can find this same bra on Amazon who provides incredible customer service.

Like other reviewers, I really wish I had read the reviews and the company policies more closely before giving this company any money. For a product that requires such a specific fit, their return policy is ATROCIOUS.
I ordered a number of bustiers for my wedding from this site, with the expectation that only 1 would work. First, while I followed the sizing instructions (ordered up a band size), the fit was FAR from my usual size (Even with significant effort, I couldn’t get the band ends within an inch of eachother). I ended up having to scramble with another site, as my usual 32G frame is hard to accommodate at brick and mortar stores.
Secondly, and far worse in my opinion, is that while they advertise free and easy returns, this IS NOT TRUE! Return shipping is at your own expense (I only saw this in the fine print after the order), and even if your item is shipped within the 30 days, they will charge you a restocking fee ($ 10 or 20% whichever is GREATER) if it doesn’t arrive at their door within the allotted period. When I called to explain, they were very nonchalant in their refusal to accommodate me, and even refused to let me speak to a supervisor without «at least a 45 minute wait.» When I told them to at least make a note that they had lost a customer over this, she said, «have a lovely day» in a very chirpy voice before hanging up. She clearly had heard the same thing from other customers many times.
Unless you know exactly what you are ordering and have no intention of ever returning your item, DO NOT USE THIS COMPANY

Worst customer service ever. I ordered 2 panties and never received them. After I sent them a few emails, and while I now receive a promo email twice a day, I finally got a reply from customer service after more than a week, but that reply was: «start an investigation with your P.O.» but aren’t they responsible to do that as the sender? I order online all the time and this was the worst experience. I am still out of my order and money. will have to file a chargeback.

I have been a loyal and returning customer to
for years. It is one of the only places I can buy my bras.
I recently ordered a bra in the wrong size. My mistake. Once opening the package I realized the cup size was way too big! I immediately put the bra back in the box and took to UPS several days later. The company emailed stating they received my return and it could take several weeks to receive credit. Weird.
Around two weeks later with no email as a warning, I received the bra back with a generic note stating it was not able to be returned because of hygiene issues. Let me revisit, I DID NOT TRY THE BRA ON, I also have a smoke free home.
I immediately emailed customer service. The return email still did not explain why the bra was refused rather they stated they used several solution to get the stains out, and there was a note explaining this with the returned package. The note again was generic stating it was not returnable. The email also stated I could speak with management but the decision would not be overturned.
At this juncture I was extremely upset because I never put the bra on, there were no stains and the tags were still on the item in mint condition.
I then, «live» chatted with a representative who reviewed my order number and told me it was not returnable because of of a strong smell of body odor. At this point I was fuming, I barely touched the bra! The «live» chat representative told me I could speak with a manager but again, the decision would not be overturned, not even for an exchange.
I have asked several people to view the bra and smell the bra and not a single person can find anything wrong.
So the bra sits, smelling brand new off the shelf and I am left upset with a company I originally loved. I will make sure every review I can write gets this message. I am so disappointed I have been treated this way.
The customer service is horrible. I can with 100% certainty say this bra would be accepted as a return in every other store that sells it. It is in mint condition, never worn, touched once. Be aware before you buy ANYTHING from this company. I will never buy from them again and will make sure to stop everyone else I can from making a purchase from them.

Never again. I haven’t received my order yet, despite the fact that I paid extra for priority shipping (shipping would have been free). This was meant to be a gift and it is 10 days after ordering and I haven’t received items yet. After seeing these other reviews (wish I checked before ordering from this place) I really do hope I get what was ordered.

I purchased pajamas for my daughter. When they arrived she immediately tried them on and discovered the medium size was too large. I returned them promptly in their original packaging but HerRoom refused to exchange them for a smaller size, claiming they were not returned in new condition. Ridiculous! Will never do business with this company again.

Horrible customer service. I ordered 2 bras based on the photo of the bra on their website. When I got the bras, they did not match the photo. I called customer service and asked for them to pay for the return since the product was misrepresented. The woman refused to pay for the return and was rude and curt to boot. I wish I had read the reviews before ordering from this company because I definitely would NOT have done business with them.

After being charged for the three items I ordered but only receiving two (the third item was not shipped with the others even though the packing slip indicated it should have been there), I had to get my credit card company involved before HerRoom offered to either ship the missing item or refund my money. Their customer «service» department consistently refused to ship me what I had paid for or refund my money for a week after I first notified them of the shipping error, and only finally did so after my credit card company intervened.
This wasn’t an issue of trying to get a refund for a return… I NEVER RECEIVED the item in the first place! HerRoom could have made everything right by simply offering to ship the missing item right away as soon as I let them know it was missing, but no… instead, they treated me, a first-​time customer, as if I was lying to them and trying to rip them off. Sorry, that’s not how your treat your customers!

I should have known better … Wouldn’t return my item, stated it was «worn.» I returned the item the same day it was shipped to me, didn’t even try it on because I ordered the wrong size … Disrespectful customer service representative named Lindy, what a horrible joke of a company. I expect to resolve this with corporate, unless they’re as terrible as Lindy.

Poor service. Customer satisfaction doesn’t mean a thing. I am sorry I ever ordered from them. Companies like this should take a page out of Amazon’s book. Business can only go up.

Nice online selection… great in fact. But totally lackadaisical about fact that… they will take their sweet time with processing your return and giving you credit. Don’t like it? Tough luck… they apparently don’t give a shit. ‘Please allow up to 30 days for credit to appear.’ ?? Give me a break. I’ve never encountered any other online company that pulls this b.s. or takes this long.
If bad Unilocal reviews don’t seem to make a difference in how this company conducts itself, maybe complaints to the BBB will. Or… how about posting a link to their negative reviews, on other internet pages that feature ‘favorable’ stories about this ‘model entrepreneur’ named Tomima Edmark? ;-) Once I see that a refund has successfully been deposited to my bank account for my most recent and final return to
(I’d no idea prior to my writing this review, that so many others also had horrible experiences!)…once I get my refund (don’t want to risk any ‘revenge’ non-​refund b.s.), I will then be a good citizen and ‘share’ this Unilocal page as a Comment to this glowing fluff piece about Tomima… shown floating in her ‘swimming pool’ that her many unsatisfied customers paid for…

I’ve had 4 separate exchanges with their customer service team and I’ve concluded they are just as terrible to work with as everyone has described. My first experience purchasing from their online website was seamless. Ordered 2 bras and both fit. easy, peasy. no issues. now, as soon as you order something that does not work (which is common!!), that is when their customer service is just non-​existent. return shipping will cost you anywhere from $ 10-​$ 14. my issue with this is that they split my order into 2 separate shipments and then required me to pay for return shipping on both orders. I spent $ 441 and was denied any sort of accommodation. i find that truly incredible. @Herroom, do you want your customers to come back? or could this eCommerce thing be a simple hobby to spare you of boredom throughout the days?
there is also a small return window. so just be aware if you are receiving multiple shipments.
in addition, I had 2 issues with online ordering, actually placing the order. the website was experiencing technical difficulties which they disclosed after contacting the customer service via phone. I think we all know how long it can take you to peruse a website for the right styles, add them to your cart and finally check out. hours spent, my cart was emptied several times. in addition, the site would appear to have completed the purchase but then it would not list under my account nor did i receive the email confirmation. this was extremely frustrating (BOTH TIMES), and i asked if in lieu of the inconvenience shipping could be compensated. the response was «what inconvenience». I then was greeted with the accommodation to order over the phone. I’m sorry but when making a purchase online, who writes down the styles, style numbers, color codes, skus, sizing etc they’ve added to their cart? hmmmm, no one does that’s who. so she wanted me to spend more time relocating the styles i wanted. I about died in disbelief after explaining what had happened. I was ready to purchase $ 350 in goods and despite the issues their eCommerce site was having, compensating shipping was just not an option.
Blown. my advice, if you already know the brand and size that suits you, proceed. However, this is not the place to truly shop for new finds.
Ms. Tomima Edmark, your company has a 1 star rating on one of the most publicly resourceful sites in the US. Try to imagine, we all actually would prefer to have given you 0 stars. you pretty much suck –_–

Do not buy from this company unless you are 110% certain you will not need to return and you cannot find the product anywhere else!
Had the same issue as everyone here — initially great service then complete ripoff on return. I ordered six items and I decided not to keep two (one tried one for a second one not even tried on) because I didn’t like the zipper it had. Told I couldn’t return because (without any specifics or explanation) my new with tags items were not «new». Huh? On further inquiry they said they put green stickers where they identified stains — but my items had no such stickers. I’ve never had difficulty returning new items to an online store. Wish I had read these reviews before, will never buy from this company again.
Updated to add a helpful hint: Herroom refused to provide any relief, but I was able to get a resolution through Google Stores, so it’s worth it to click on that purchase protection link and raise the issue through Google (an option assuming Herroom stays in the «trusted stores» group).

Wow, this place has really gone downhill in terms of customer service. Maybe they were getting too many returns, but with lingerie the sizes sort of vary. I have ordered a lot from this company, and I had no problems. Then I ordered something that was way too hard to get on and off.
I was in a hurry to leave town, and was (apparently) wearing my deodorant which isn’t supposed to leave white marks. I sent it back and asked to exchange it for another item. I get the package and it’s the same item again– no explanation, nothing about the other item.
I had to contact them for an explanation. I was told it was «horribly stained» with deodorant. Honestly, I has trouble finding the marks they were talking about. They were pretty small and light.
While I messed up and should have been more careful, after spending hundreds of dollars there over several years because (lucky me) I wear a hard to find size, I think a «sorry, but here’s the problem» note would have been the least they could do. It’s as if they thought sent it back in what the would say was «unsaleable» condition on purpose.
Actually, I got the «horrible» marks off with a little water and a paper towel (which would be hard to do if they were really bad) and I was able to do this with the tags still on on the garment and because the of the material it won’t spot when it dries.
I will donate this item, take a tax deduction„ and take my business elsewhere.
Maybe other places are just as bad, but there’s no way could they be worse, and that is my new criteria for changing
They must’ve looked at how much money I have spent over the years I have ordered from them. They stated I could call and speak with a manager and she could explain the situation and they «wished to retain my business».
I said «No Thanks, you’ve been perfectly clear». The phrases «nice gesture» and «too little too late“comes to mind.
I understand their point. The delivery of it was the problem. Businesses don’t seem to appreciate regular customers anymore. It makes loyalty look like a stupid concept in retail. Maybe they should’ve checked my records before being so cavalier. All I was asking for was a note and maybe an inquiry about the item I wanted in exchange.

This review is about my first order with HerRoom.
So…I placed my first order with HerRoom and bought three bras and three panties. One set was the Felina Brand. I received them just fine andI tried them all on, using a panty liner for the panties since i wanted the option of returning them should that be necessary. Everything was good except the Felina bra and panties. The bra seam cut into the center part of by boob creating a weird cut-​melon look. The panties likewise, did a weird cut into my hip. I don’t have a muffin top, but these panties created this look at the worst possible placement on my hip. Not good.
I emailed HerRoom customer service and explained the situation asking what could be done? I left it up to them to say yes or no about returning the panties. They replied with an invitation for me to return my garments sending me their return form pdf. I did this paying shipping and retaining my receipt.
Three weeks later I still hadn’t heard anything from them. I contacted them again by email. Yes, they had received my return package. (Why hadn’t hey notified me is anyone’s guess.) Then they tell me my items couldn’t be refunded as they had been worn. I explained that they hadn’t been worn, merely tried on with hygienic precautions, to boot. I asked them to be specific in why they rejected this. I heard nothing. They didn’t offer to return my property, either. I waited for another week and I received nothing in the mail. I called them and my phone number had been blocked. WTF!!! Then I mounted a campaign!
I disputed the charges with my credit card company last week. Then, and only then do I receive back my property in the mail.
DO NOT USE HerRoom or HisRoom. THEY ARE CROOKS!!!

I wish that I had checked with Unilocal before i placed my order.
I ordered 3 pairs of underwear that were listed as 100% cotton, only to find that they were sewn together with nylon thread which I am allergic to.
I called customer service, expecting that I could get some customer service BUT I was wrong.
I was informed that it was my mistake, I should have known that the thread they used might not be cotton.
As a first time customer I was hoping that they could maybe direct me to a brand that did use cotton thread or send me a label to cover the return costs or treat me like I wasn’t an idiot.
Long story short, this idiot is taking her business elsewhere.

Do not buy from this company unless you want to get scammed. They have ludicrous shipping delays and horrible customer service.
They intentionally try to take money without delivering products.
It’s not worth saving a few dollars to be jacked around like this.

Do not purchase from here!
Purchased a $ 124 bra solely for the purpose of wearing under a bridesmaid dress. Wore it about 3x to break it in. Tried to put it on within 30 days of receiving it and the underwire was poking through. This is CLEARLY a defective item — bra looks totally new otherwise because it’s been hand washed and barely worn. Will HerRoom do anything for me? Absolutely not.
I might as well have burned that $ 124. I called Intimacy, where I’ve purchased the same bra before, and they told me in no uncertain terms that they would have replaced the item or at least offered to fix it. HerRoom offered me nothing.
Long story short, it’s fine to purchase from HerRoom if you know for a fact your items are not defective and will not fail you on the 31^st day after it was shipped — something nobody can know!
UPDATE: Talked to Visa. Because my item is defective it doesn’t matter what HerRoom’s return/​exchange policy is. I’ve documented the problem with pics of the underwire, pics of the condition of the bra (like new), the fact that I spent $ 1,000 at HerRoom this year alone (repeat customer), and the chat in which HerRoom told me they wouldn’t do anything for me. I think I have a good shot at getting my money back through Visa, so give disputing the charge a shot if you experience what I did.

Her Room does not provide free returns… FAIL! Especially when you are trying to fit European sized bras.
My current Freya suit has a real under wire bra, so that is where I started. Sadly the current Freya tankini styles did not have good support because they lack that all important feature. Freya Fail!