Floor N More

I had new floors installed in my condo during August 2015. I worked mainly through Eddie from Floor n More during this time. Everything was paid for promptly and one of the reasons I decided to go through them was their 1 year warranty.
Fast forward to November where was a corner in the floor where it looked like the planks had been cut too long and was now buckling. So I took some pictures and emailed them to Eddie on 11÷22÷15. This was the start of trying to get this issue resolved. There was some back and forth with Eddie initially and I understand it was around the holiday times, but he was not as responsive as usual. There were multiple emails back and forth about him letting his installation manager know about the issue — but I still hear nothing back from them.
Finally, on 12÷17÷15 he gives me the number to an installation department — and I think great, the issue will be fixed soon. Well the guy who I had been trying to speak with — «Rami» — is the most unhelpful yet and honestly is quite rude to some extent. We have multiple conversations via the phone the past 5 – 6 weeks trying to get someone (who is different than him and sounds like he is contracted out) to come by and fix this area in my floor. Each time the conversation has been him asking when I would be able to be around the condo, me giving him a couple days that I could make myself available, him saying that he will talk to the contractor to see which works and get back to me. Then I hear nothing for a week or so, call back and Rami states that he sent the contractor out there on a random day I said that I could «MAKE» myself available. I have told him multiple times I am busy and at work most of the week and need to know when he will be sending someone out — and then he just gets defensive about it.
It has now been over two months since I first brought this issue up and it is still no closer to being resolved.
Again, there are multiple things that are inappropriate from this business, but really the bottom line is I need to have SOMEONE communicate when they will be out to my property so I can be home and have this issue resolved. Never have I been given the runaround by a company so much after spending quite a bit of money with them in order to fix something that they did while installing the product.
I then filed a BBB complaint and their response was basically full of inaccuracies, but either way, it is fixed, and slightly ironic that it happened only a few days after filing a BBB complaint.
Never again will I don business with this company nor suggest them to any of my colleagues. Literally one of the most unprofessional and sloppy companies and ‘specialty’ contractors I have dealt with.
But, again, they fixed their inadequate work only after a few MONTHS time — so buyers be cautioned…