Embassy Suites by Hilton Dallas Near the Galleria

Booking at the last minute went very smooth! The lady at reservations was very nice and helpful. Unfortunately when we got up to our room the fidge didn’t work, the tub was disgusting, there was writing on the furniture, remotes had no batteries, I called down to the front desk for extra towels and they never came. It sucks because im in a premium room paid 200 plus for this… NEVER AGAIN!

I want to start by saying I love Embassy Suites, especially the swans. There is one glaring issue that they need to address — Wifi. I bought the premium «high-​speed» internet for an extra 9.95 a day. The first problem experienced was connecting but more troublesome was the speed. I ran multiple speed checks and the speed was the same as the free wifi! They both were so slow they were unusable. I did make them take the charges off my bill. Why should you pay for wifi at the same speed? Their technical support told me the wifi was shared. This is every business’ excuse. A hotel of this caliber (or any business that claims to provide high-​speed internet) should beef up their wifi configuration to provide acceptable speeds for the amount of traffic they anticipate. After all, these hotels are frequented by many customers who depend on functioning wifi.

Generally nice, but off to an inauspicious start to a lengthy stay. It took an hour and 15 mins, 4 phone calls, and a trip to the front desk to get requested blankets and comforter for the sleeper sofa. :/
Will update review during stay.

I had an outstanding time here while on business! The staff was excellent and every problem I may have had was dealt with promptly. It is true that there is not a ice machine on the floors, but how is that a problem when you call downstairs to the front desk and they bring it right to your room immediately? Saves me the trip! And you cant beat the happy hour or the made to order breakfast! I’d recommend this place to anyone staying in this area!

Don’t think having swans in the lobby in small pools is by any means nice or even luxury. It’s so sad, animals are NOT for our entertainment!!! So disappointing since the hotel is quite nice.

Hotel room was clean. Breakfast had very few items compared to my other embassy suites stays. Worst part was my truck was broken into. Only thing they got was change in my ash tray but caused $ 700 damage. I was very surprised the hotel has no parking security cameras and minimal parking lot lighting. Good luck if you stay here.

Really horrible! It’s too much to type but their customer service is horrible, room was not clean and no vending machine or ice machine to be found in the entire hotel… yet there are signs on each floor directing you to the vending area.
I received a Dear John automated email from the Manager (Christopher Puntureri) on July 29^th asking for my feedback to which I responded to on July 30^th outlining all of the issues surrounding my recent stay. I have yet to obtain a response to my email and today is August 6^th.
I just found a charge on my credit card that should not be there so I called to ask the reason for the charge. James picked up the phone and put me on hold. I guess no one is going to come back to the line as I have been on hold now for 19 minutes. I took a picture of my phone after being on hold for 16 minutes. I had to call from my cell phone as I remained on hold on my land line. Again their customer service is HORRIBLE!

This was the worst hotel I have ever stayed in. I have stayed at other Embassy Suites and this isn’t the traditional experience. Management and staff was horrible, they were understaffed the entire stay, the food was horrible and under-​cooked, and the free happy hour was a joke. The shuttle bus left us stranded for an entire hour which caused us to walk back to the hotel through rain and mud. We had rooms that should have been blocked off months in advanced but when arrived to the hotel were not available. This caused a huge delay in check in time. Many of us didn’t receive keys until midnight even though we arrived at 1 pm. The night shift desk worker had a horrible attitude and the manager was always clueless as to what to say or do. There were days where our rooms were not cleaned even after requesting so. The building needs some renovations. The ceiling and walls are deteriorating. The swans are beautiful but I do feel bad for them being in a small pool in the hotel lobby. I would expect this experience at a lower scale hotel not an embassy suite. My next visit to Texas will NOT include this hotel.

Comfy bed. Kick ass breakfast. Plenty of fee parking.
I’m definitely a fan. I spent a night here as a visitor for a mini stay-​cation and was well rested by the time I left. The location is convenient for those who get hungry late at night since there’s a few options down the street. It’s also near the Galleria so it’s pretty convenient for those who want to be nearby to shop :)

There is free self-​parking, no valet.
Check-​in was smooth. They will need a credit card on file for any damages even if the room was paid in full.
Avoid room 615. It is a smoking room. I requested to be switched and I got a non-​smoking room on the 2^nd floor.
Breakfast was one of the highlights. Made to order omelets, fresh cut fruits, dried fruits, 100% juices, bagels, toast, muffins, pastries, english muffins, yogurt, tea and coffee. Lunch is a hit or miss. We had lunch here for three days and I only liked it one out of the three.
The rooms are two room suites with a mini-​fridge, microwave and sink. The beds were surprisingly comfortable. The pillows are extra fluffy, great as body pillows. One downside of the suite is that you can’t close for privacy.

Worst expierence of all. Canceled my reservation with no call. Manager was no where to be found when requested. Front desk lady was handling it as best she could but was very dismissive. They did book me at another location but As someone who regularly stays at the embassy and had her bridal shower at the embassy I’m beyound disappointed.

I frequently stay at Embassy Suites around the country, and this one was just OK.
GOOD:
Cindy, at the front desk, was extremely helpful and accommodating. She remembered us when we entered and exited, and was attentive to our needs.
The breakfast was yummy, with a nice assortment to choose from and plenty of seating (at least at the times when we were eating).
Location is great — close to the Galleria and major highways.
BAD:
The swans! Sure, they look pretty on first glance. But look again, and you’ll see that they appear hungry and agitated. What a miserable life for those birds…
The room was in need of renovations. Something in the bathroom was leaking constantly, but maintenance couldn’t figure out where the water was coming from. The toilet paper dispenser was coming out of the wall, as was the wall phone. And to top it off, the base of the door frame was crumbling. For such a nice, somewhat expensive hotel, you’d think that they would stay on top of things like that.

Great hotel near the galleria and the Addison restaurant mile. Nice rooms and great service

Great omelettes. Friendly staff. Kids get to feed the swans. Rooms were clean. Definitely staying here again.

This was a very pretty hotel. Walking in it’s FREEZING, but gorgeous. Refreshments on a table near the elevators. Swans swimming in the courtyard. A pool on site and large (for a hotel) fitness center. Worth the money.

This is the 5^th stay at this location, and the 5^th time they have messed it up. It’s always pre-​paid by my company, but I’m always told at check in that it’s not. When we book, we call the location to verify we get verification and then the day of check-​in it’s not right. We are basically told sorry. No options, nothing. Won’t be staying here again and will be reaching out to a regional manager or regional director.

Very nice experience and great staff. I too was disturbed by the poor swans– it has to be hard being inside all the time on display. Soooo, wish that was different. Otherwise, a lovely place for a small conference. Clean and comfortable.

Don’t get me wrong, I’m a huge fan of Embassy Suites fan in general, but this one sang me a sad swan song.
The room was a standard suite with a living room area that could be closed off by a doorway leading to a room with two double beds. Everything was clean and comfortable and I slept well.
The breakfast was a little bit smaller compared to other Embassy Suites I’ve been to but I still had my fill at the omelet station.
So here’s my 2 star dock reasoning: there are swans in the lobby. Yes. Real life swans. At first it was an «Oh my gosh! How… cool?» Then, the next morning I just felt sad for them being stuck inside all the time. When I walked passed, one swan aggressively flapped it’s wings at me. Frankly, I didn’t blame it! There’s no real security around their small pond so I bet people try to poke at or pet them often.
So, that’s my deal. Save the swans?

Why 3 stars? Because it was the tale of two stories.
— — —
THE GOOD:
The room was great — we had a suite with a pull-​out couch, which was perfect for me. It wasn’t exactly a Tempur-​pedic, but it was more comfortable than most couch-​beds.
The lobby is great — it definitely feels high-​class, and the swans are a nice touch.
THE MEH:
The elevators, while looking cool, are definitely slow. We tried taking the stairs, and ended up having to exit to the outside. Why do the stairs not open to the first floor lobby? If they do, why is this the most confusing staircase in the U.S.A. A simple sign would fix everything.
THE BAD:
Night One (Friday): we set-​up shop in the lobby area to play cards at about 9−10pm and stayed there ’til 3am. In the process, after the bar closed, we brought our own liquor down from the room to make mixed drinks. The five of us enjoyed our night, safely staying in our hotel to drink and play cards = success!
Night Two (Saturday): we repeat our actions, except this time, we also bring food. The people I was with made some amazing buffalo chicken dip, and we also ordered pizzas. Throughout the night, hotel staff would come chat with us, and we were even sharing our food with them.
About two hours into this, the bartender happens to walk past us, and let’s us know that we are not allowed to have our own food or drink in this area. We question this, as we’ve been doing it for about eight hours between the last two nights. She says she will get a manager.
The manager comes over, LOADED with no shortage of snootiness. She’s passive-​aggressive and rude from the moment she arrives. She tells us that we are not allowed to have our own food/​drinks in the «restaurant area.»
We laugh at the notion that this is considered a restaurant. Not one single time in the last two days has a host/​hostess asked us where we would like to be seated. Never has a server come by to check up on us or take our order. And this is considered a restaurant?
The people I was with stay at Embassy Suites all over the country, and their tradition is to hang out in the lobby, while eating, drinking, and playing cards. This is the first time they’ve ever been forced to go back to their room because of this.
And yes, they did force us to leave the «restaurant.» Eventually she threatened to call the police, which my friend’s invited her to do. They came, and were understanding, but did indicate that it’s against TABC law for us to be in a restaurant with our own liquor. Again… this is a restaurant?
Was it technically against the rules? Maybe. Were we bothering ANYONE? Absolutely not. It’s also technically ilegal to drive one MPH over the speed limit too.
Ironically, the night before, the do-​gooder bartender slipped my friend a huge bottle of alcoholic rum runner, and encouraged him to sneak it around. The next night, she is the only person in the entire Embassy Suites that cares about us sitting in the corner, minding our own business.
One thing is for sure, the night manager is awfully rude. It’s too bad, because I really liked this hotel before our final night.

Except for the omlettes, don’t stay here to eat.
The lobby is pretty with live Royal Swans to make you coo and smile. The rooms are typical though a bit dated. The bathroom needs a face lift in my room. Breakfast needs better fruit. Don’t get the sausages because they are leftovers. Don’t order food like calamari because it’s frozen, not fresh.
Despite telling you to hang towels for reuse to be eco friendly, they still replace them. Nice big TV’s and staff is friendly. I will return.