Elements Massage

How disappointing. My experience started really well: the girl who booked my appointment was super friendly and I really liked the atmosphere.
My appointment was supposed to start at 8 PM and I had booked a 60 minute therapeutic massage. I was called in at around 8:05 PM and the actual massage did not start until 8:15. My therapist was friendly and I really enjoyed my massage. As I am approaching the front desk when I’m done I realize that it is only 8:55 PM, meaning that I have only gotten a 40 minute massage… I question the therapist about this whereas she answers that «they calculate 5 minutes to undress and 5 minutes to get dressed after the massage so the actual hands on time is only 50 minutes»… Now hold on, what? If that is actually their policy that is the most ridiculous thing I have ever heard. And even if it is their policy, I was still cut short on time! I questioned the lady in the front desk about this, and she acknowledged that I was cut short. But did not seem to at all care about it.
I came with a groupon but with the intention of actually joining their wellness program that I had heard about before. After my experience I definitely won’t.

The receptionist was very friendly and the masseuse, Paolo, was awesome. Have had a lot of sports massages and this was one of the best.

DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE!!! I can’t begin to even go into how ridiculous the customer service is here. I set up a 90 min massage with them (because they called me and had a cancelation, today and said if I made it by 5pm I could do the 90 mins). I arrived 8 mins late because traffic was horrendous and the receptionist informed me that not only was my massage therapist NOT able to do the 90 mins we had agreed on that he would only be able to do 60 mins which now would be 50 mins because I was a few minutes late. First of all she asked me to come in an hour and a half before the said appointment because they had a cancelation. I obviously told her I drove 20 minutes for this massage AND the fact that the massage therapist couldn’t even stay to complete the agreed 90 mins (esp when I was his LAST APPT) was terrible customer service and I would NEVER be coming back again. I moved around my entire day for this massage and they failed to inform me before I left my HOME that they wouldn’t even be able to preform the FULL time! And the whole time that she was coming up with excuses I would also have to pay for as my time if I did decide to do the massage !!! So frustrated and disappointed with the way some of these businesses are run. Absolutely unacceptable, especially for a first time visit. I usually go to Green Lotus Spa, I will make sure not to switch it up ever again !!!

I bought a Groupon for a 90-​minute massage, and boy was I in for a treat! I had THE best massage ever. If you go, request Camille. If she’s not available the date you want to go, change your plans b/​c she’s worth it! After my experience with her, I became a member so I could be assured of having a monthly slice of heaven.
The build-​out of their space is beautiful and relaxing. The restroom was clean and spa-​like. The pictures posted on their site are accurate — no misleading touch ups.
To add to my positive experience, I was super impressed with the front desk, particularly Janet. When I first walked in, there was a small line waiting to get checked in. Unfortunately for Janet, their system had crashed and she was having to do everything manually. You would never know she was stressed (perhaps b/​c she’d just had a Camille massage?;) She kept her cool and finessed the situation like a pro. Later, when I was leaving, I told her that I don’t have a need to hire anyone right now, but if I did, I would steal her away from Elements and have her work for me!

Called for 20 minutes straight. Each time it would ring and ring and then go to voicemail. And voicemail was full. After 20 calls someone finally answered and then I was put on a very long hold. If this is what I have to go through just to schedule an appointment then never mind.

So I visited this morning for my second session with Vincent, and again, wonderful experience with him. I appreciate the clean office and friendly staff.

Receptionist was really friendly and so was my massage therapist, Camille. She gave an amazing massage and took the time to concentrate on my problem areas. The massage room was very relaxing and I really appreciated the heated table. Had such a good experience.

Terrible customer service, I had to change my appointment due to my babysitter canceling last minute and was told that I had to either pay 25 bucks or surrender my grupon which it cost me 40 dlls because I cancelled in less that 24 hours, sadly I was not told about this when I made and appointment or when I got the confirmation email, i will for sure not ever use them again, I was looking forward to a relaxing massage, sadly because of the employee in charge or scheduling I did not even have a change to try the actual massage, I do not recommend it.

Never even got to the massage part. After 2 phone calls and 4 email confirmations, when we got there they told us someone screwed up the appointment details and we were not going to get the staff that we had asked for. Too many massage places in Dallas to have to deal with that kind of nonsense. Front desk staff tried to be helpful, but as far as I’m concerned, they shouldn’t have to clean up someone’s mistake. Our appointment details should have been entered properly in the first place. No excuse…

I don’t write many reviews on Unilocal,but I have to say that all of my experiences at Elements Massage in Lakewood have been simply amazing.
I am a highly active person: I train martial arts, weight lifting, biking, running, and practice yoga in my spare time. As a result I’m often in need of massage therapy to relieve strained muscles and tension, as well as relaxation, etc.
I’ve gotten massages from a few of their massage therapists, and while all have been amazing experiences, Victoria is by far my favorite. I have a hard time finding a masseuse who can really work the muscles with the proper amount of tension, and Victoria’s work far exceeded my expectations. She makes sure to consult with you about the type of massage you need, problem areas, and the amount of pressure you prefer. She found all of my trouble spots on the first visit, and remembered me the next time I came in. Today I had extreme pain and tension in my neck to the point of immobility, and went in for a last-​minute 1hr massage. I left not only with greatly decreased pain, but a HUGE increase in mobility as well… it really saved my day.
Pricing is great, as a member you get good benefits if you are using their services as often as I do, and the couples room is a nice addition. I’ve taken by girlfriend there quite a few times and she loves it as well.
The people who work the front desk go above and beyond. When my girlfriend commented on how much she liked the receptionist’s earrings, I called back later that day and their staff took the time out of their day to find the designer name so I could make her birthday special. THANKS!!!
The location is convenient for me, and the facilities are relaxing with plenty of amenities for guests, I would highly recommend it to anyone in the area who needs an hour or two of «me time.»
Thanks Victoria!

I first got a Groupon here and loved it, Joey was my CMT. She is awesome. I then signed up for membership and had a wonderful experience. I have since moved states and completely forgot to terminate my membership, the staff worked with my situation and allowed me to go through the cancellation process easily even though I was out of state and can no longer use their wonderful services. I love this place, shout out Luis for helping so much in my cancellation process and Joey for her AMAZING massages.

I was really excited to find this place near my house. I bought a Groupon for an 80-​minute massage, and after reading about their «Wellness Program» membership on their website, I seriously considered signing up for it on my first visit. I changed my mind after I received the massage.
I specifically stated that I wanted a «relaxation massage» with medium pressure. I do not like deep tissue massage. It’s just not my thing. I also told the therapist I wanted full body, not just back/​neck. The first 60 minutes was all on my back/​neck, and it was so hard that I asked the therapist twice to lighten up. Even then, it was mostly painful and not relaxing.
The last 20 minutes, she finally moved on to my legs, feet, glutes, arms and then did a few minutes on my face. She attempted a few stretches on my hips/​glutes that should’ve felt good, but she wasn’t doing them correctly. So more pain. Yay.
I left feeling not one bit more relaxed than when I came in. And the next day, I noticed bruises all over my back and legs. I’ve had a lot of massages in my life, and I have never been bruised like this.
I like the location. It’s convenient, clean, nice front-​desk staff. I had high hopes, but I doubt I will try it again.

My first visit was Saturday, 5÷23÷2015 and I arrived early because of me being anxious to get some relief in the pain I was having in my right shoulder. The front desk help was very polite, made sure that I was comfortable and had plenty of water. I had signed up for a deep tissue massage and my therapist, Bridgette had magic hands and worked wonders. In fact, so impressed that I went ahead and signed up for their membership on the spot. I walked out of there so relaxed and feeling no pain. I recommend this place to anyone and everyone.

If I could give this place zero stars I would. I scheduled my appointment at 2 p.m. the day before for 10 am then next day. They did not open till 10. The weather turned awful at 8 am and it was dangerous to drive. I called to reschedule and they said that was not possible and I would have to pay 50 dollars because I was not going to be able to make it. I had a groupon for 78 dollars that they took instead because I was not going to give them another cent of my money. I basically donated 78 dollars to a company that does not care about the safety of their patrons. DO NOT GO HERE. Spend your money at a place that cares about your safety and well being.

Very nice atmosphere but the therapist was pretty bad. My regular therapist moved and noticed the price was pretty good. She didn’t focus on the areas that I needed help with –lower back and legs. Spent most of the massage on my upperback. When she finally started working on my problem areas, the pressure was too weak.
Don’t be fooled by the good price.

After weeks of none stop work at a rigorous job, I woke up one morning unable to turn my head or lift my right arm above 90 degrees. I went to Elements because of a friends recommendation. I am so glad I did. The reception staff are super friendly and didn’t try to «sale» me on the packages available, but did make sure I was informed. My Therapist Monica was absolutely amazing. I left feeling a little better, but the next morning I felt almost 100%. She was very attentive and sympathetic to my needs. Definitely going back.

Went there for the first time yesterday. The front desk was very efficient and friendly. Eric was my therapist. He was very good and asked many times if the pressue was too much/​too little. I went for a specific purpose and he was really able to help me. I will definitely be back and I’m thinking about signing up for the Wellness Program so that I do this every month.

I called today and spoke with the owner «Luis» and still no resolution to my original complaint. I kindly explained to him what the issues were with my massage and all he could tell me was that’s why there are consultations and that I should of let the therapist know what I wanted and what I didn’t want (which is exactly what I did!). I even told him when I did communicate with the therapist during my massage (bc it hurt) I didn’t even get a response or acknowledgment. He then offered me to come back be honored another massage at the introductory rate. This place is a joke!