Eleganza Tiles

Eleganza misrepresented a 12×24 tile as identical to its 18×18 porcelain tile when it was actually ceramic and a slightly different color. The problem with this was that it was bought at the same time as an 18×18 porcelain tile with the same name (they didn’t have a sample 12×24 tile to show us). Due to the materials being different, the colors did not match or even blend (admitted to by Eleganza Dallas’ Manager). The color clash was realized after the floor of the Master Bathroom was completely laid and when the shower using the 12×24 was begun. The shower and niche had already been framed for 12×24 tiles. This left us with three unsatisfactory options: 1. find a different coordinating tile for the shower, 2. tear up the floor and start over, or 3. re-​frame the shower and use the 18×18 in the shower, as well. Since Eleganza refused to compensate us in any way for their sales person’s mistake representing the two tiles as exactly the same only different sizes, we had to settle for number 3. They would not even refund the money for the unusable 12×24 tile. Their mistake cost us money and time and a result that was not as desired. We contacted the National Office of Eleganza who insisted that we deal with the Dallas office. The Dallas office was not interested in making this customer happy. Posting on Unilocal is my first step toward righting this wrong.

This company has moved to 2230 lbj freeway Irvine Texas. They are just around the corner from this spot. I use there tile on most of my projects.