Edible Arrangements

I am extremely disappointed with the delivery from this store. I included very specific directions with this delivery at it was a surprise at a school, and all instructions were blatantly ignored. I do not understand the purpose of special instructions for the deliverer, if they are not going to follow any of the necessary steps. For this reason, the surprise factor was omitted and our efforts were wasteful. When I called the store to express my disappointment, the manager was conveniently out of town for the next 5 days. I will not be ordering from this location again.

Customer service and arrangement were amazing! They went above and beyond for delivering me a last minute arrangement. Great spot, for sure using again!

I was looking forward to having fruit for the upcoming holiday. After having back surgery I thought a gift of something healthy would be on order. I understand that Friday July 3 folks would love to go home early but the holiday is on Saturday thus I received a call telling me that the delivery person left early due to the holiday. I picked this location because I live 3 miles from it. If I could drive I wouldve picked it up myself. So disappointed. After reading the reviews maybe I was blessed!!!

This location obviously has issues if u read the other reviews. My complaint has nothing to do with delivery, but with the quality of their items and the willingness of an employee to pack subpar chocolate covered strawberries being given as a gift, and not think twice about it.
My daughter brought me a gift of six boxed choc covered strawberries. Incredibly thoughtful of my sweet daughter! She said she didn’t watch what the employer packed in the box. Ticks me off that she spent her hard earned money at this place. Five out of six were mushy, one had extremely brown and shriveled strawberry leaves. Only one was large enough to quantify the amount paid per strawberry, all others were miserably small, mushy and all oozy in the paper wrapper which was small yet twice to three times too big for midget mushy oozy choc straw they contained. IN NO WAY WOULD ANY SANE PERSON BE WILLING TO GIVE WHAT SHE/​HE GAVE MY DAUGHTER AS A GIFT UNLESS THEY WANTED TO BE EMBARRASSED.
When I called the store and was on the phone with the female employee (who was not surprisingly poor mannered and couldn’t be bothered to use good listening skills) for exactly two min, the employee tried to cut me off to tell me she had a call come in right before me to place an order and that she didn’t fulfill my daughters order in store and that a manager wasn’t in and I could call back tomorrow. HORRIBLE SERVICE! The nerve they have to serve poor quality items and then act contrite.

PLEASE don’t rely on his location. I ordered an arrangement for a staff member and it NEVER came. I called to speak to the manager and she NEVER called back and that was after I placed three phone calls. The service here is subpar and ghetto. Choose a different location or deliver it yourself. This person has no reason to have a business. Poor etiquette all around.

Wish I could give 0 stars on this one!
My friend’s dad passed away and I ordered an arrangement on Tuesday and requested delivery later in the week on Saturday.
It was never delivered, and I called them 3 days later on the following Tuesday to check on the status.
They didn’t apologize or give a reason as to why the order wasn’t delivered over the weekend. On top of that, it took a while to get my refund processed because their computers were down. I asked them to call me when their computers were working, and the girl on the phone told me to call her instead because she would «most likely forget to call back».
Unbelievable. Please don’t spend your money here! The customer service is a complete joke.

Bobby was a tremendous help in my fruit crisis. I’d ordered pineapple pops from a lady I’d ordered from in the past. Day of party, She flaked out on me and my daughter’s class needed them for a party. Rather, I committed to bringing them. It was a party to celebrate being done with STAAR testing and me, being the corny, theme-​crazed mom that I am, was intent on her class having STAAR shaped pineapple pops. I’d initially called the store at Snyder Plaza but they were having internet issues. My order was taken but I was instructed to call back at 11 to see if their internet was back up. Started calling at 11, repeatedly, no answer. Called Lamar store and Bobby took the wheel! He made sure the other store wasn’t preparing same order and had my order for me within the hour!!! I can’t say enough great things about his helpful attitude and saving my day!

I had a less than pleasant experience with this location this week. I placed an order on Saturday to be delivered that same day. They called me and let me know that my order was not going to be able to be delivered that same day because the specific delivery time I requested was not available. I understood and they let me know that they could deliver it on Monday. I told them that was fine but I would need to change the address for Monday and to wait for my call with the new address (the recipient recently moved and I wasn’t sure of her new address). They said that was fine.
I called Monday morning to tell them the new address but they informed me that the arrangement had already left the store. I asked them why didn’t they wait if i had told them that no one was going to be at the original address. No reason was given. I asked them if they could still change the address, they asked the manager and they said all they could do was bring the arrangement back (which is what would have happened anyway since that is their policy when no one is at the residence).
I then had to go pick it up from the store and deliver it myself. I drove 40 minutes to the store I THOUGHT I had placed the order at just to find out that they had sent my order to the location downtown (the one Lamar St). So I drove another 17 minutes downtown to pick up my order. Once I arrived I was not offered a refund for the shipping costs nor did they apologize for all the hassle.
But this all ended well, I was able to personally drop off the arrangement with my cousin and now have experience as a delivery person for Edible Arrangements which I will add to my resume immediately.
(I would like to add that I have sent and received Edible Arrangements from other locations in DFW and have NEVER had any trouble at all)

First and last time I place an order at this location. Not only did my order not arrive at the time I requested, but it didn’t even arrive on the same day! I placed the order a week ahead. Had I known Edible Arrangements at 407. Lamar St would not be able fulfill the delivery I would have NEVER placed the order. So much for a birthday gift. To top it off, I didn’t receive a refund.

They are a bunch of CROOKS!
They took my order on Thursday morning for a Friday delivery. I informed the salesperson on the phone that the office I am sending this Christmas gift bouquet to will close by 3pm, and I asked her to get it there before the office closes. The salesperson states that she will make a note of that for the delivery person. The next day, I called Edibles Arrangement at 1:30pm to confirm the delivery. The same sales person told me to call the Snider Plaza location because they are the ones helping out with the delivery. When I called to the Snider Plaza Edible Arrangements, the person who answered the phone told me that they are not under any time obligations to getting my gift to the recipient and that technically they have until 5pm that day to make their delivery. I asked her to convey the message to the delivery person that the office closes at 3pm. Again, she states that they do not have to deliver it before 3pm.
So, on Monday I called the office to see if the Edible Arrangements bouquet that I had spent over $ 118 (including delivery fees) ever arrived, I was told that they never received anything. I then called Edibles Arrangements and asked why it was not delivered. Again, I was told that they are not under any time obligation to me and that they did attempt to deliver but that the office was closed. Duh! I had already told them that! This was the same salesperson who had taken my order. She then stated that they can remake the bouquet and that I can come and pick it up myself and deliver it to that office myself. Why would I pay a delivery fee if I was to do that myself?! I asked her for a full refund and was told that there is a «No Refund Policy.» I asked to speak to a manager, and was told that the manager was busy. I called back 3 more times and was told each time that the manager was busy. I was then told that the manager will call me back before the end of the day — no one ever called me back. I called again on Tuesday to talk to the manager, and I was again told that the manager was busy. I still haven’t been able to talk to the manager, and I still have not received any refund. No gift basket was ever delivered.

I’ve received Edible Arrangement bouquets from differ parts of the U.S. on the fact that I used to travel for work and whichever city I was in at the time, my partner would locate the nearest location and place a delivery.
Once, I lived in Houston for over a year and my partner sent me so many bouquets that Edible Arrangement sent HIM one. haha
So my point is, I know what a good fruit bouquet looks like. And this location needs to step it up.
This is the second time I have received an arrangement from them and again, I’m disappointed. So disappointed in fact, I told the sender they should call and request their money back.
It came in a beautiful setup and was very sturdy, but the fruit was not fresh. It was soggy and mushy in your mouth and arrived sweating. By the time I got to the chocolate covered fruit, it was a big old mess.
Lesson learned: The Edible Arrangement chain in Dallas is WEAK.

This place was great! I placed an order on a week day at 10:30am. I requested same day delivery. The delivered my arrangement at 3pm that same day! My only complaint is that they don’t send you a delivery notification. I had to login to the site to track my order.
I’ll definitely be ordering gifts from here again!

I had the greatest experience here and it has actually become the greatest part of my engagement story to my fiancé. I booked a suite at the Omni resort a few blocks away to propose to my girlfriend and the hotel forgot to get the chocolate dipped strawberries for the big night. I called Kelsey an hour before they closed on a Saturday and she immediately started dipping them for me. I ran the 6 blocks to the location and she had them ready for me. When she found out why I needed them she went all out and plated them on a silver tray with dipped apples and a bear!!! She even packaged them in a water tight box for me because it had started raining outside. As I ran through the rain to the hotel with the strawberries I couldn’t believe how incredible Kelsey had been and how this was just making the proposal. When my fiancé tells the engagement story she always leads with that and it’s her favorite part. Thank you Kelsey for making my proposal memorable and for all you did. Your AMAZING!!!

Doesn’t look like they have changed in 2 years (see other reviews). I came home from the movies last Saturday on my birthday to find one of those «we missed you while you were out» tags hanging from my front door knob.
I called the number on the tag, and they were just closing. They said they tried to reach the driver for a re-​delivery but they weren’t answering. I rescheduled delivery for Tuesday when someone could be home. They said they would deliver in the morning (9 AM and noon). I came home to find one very pissed off spouse who had cancelled appointments to stay home, yet no one delivered from this place.
Wednesday I called the store and got the manager (she says). She looked in the system and said there was not even anything noted for me to have a delivery on Tuesday! She said she would reschedule for Saturday (⁸⁄₉) morning and, because there was some confusion, she would waive the re-​delivery fee! I asked that the driver call me ½ hour ahead of time so that I could go about my Saturday morning tasks, yet be ready when they were to deliver.
Mid-​morning, while taking a shower, I heard the dogs bark. Of course they had come. No call, nothing. Dripping wet and furious, I answered the door and waived down the driver before she took off. She got the edible bouquet out of the back, and without batting an eye, said «sign here.»
I ask «why no phone call?» She said she had no such note. I told her I wouldn’t sign for acceptance, and she left with the bouquet.
I called right away and spoke to April at this store. After telling her of the complete delivery fiasco, she said she did see where I was supposed to get delivery last Tuesday. What the heck?!
After ranting a bit about their delivery service and coordination, she asked «what do you want?» I told her I wanted a refund for whomever sent me the arrangement. She said they don’t give refunds, but I could have something from their store. I told her I would inquire of my friends for who had sent this, and tell them to dispute the charge on their card. April promptly went into «if we can ever be of service in the future…» and hung up.
Bottom line: this place is a scam operating as a business. Don’t buy from them.

I will never purchase with this company again! I ordered chocolate dipped strawberries for our 1yr ann and they were never delivered. I called and spoke to the associate at the store and she said the delivery person tried to find my bf in his office and called and left him a vm. He was in his office the entire day. He did receive a missed call but the delivery person never left a vm, so he never knew who the person was that called. They were then supposed to delivery them at our apt that evening, we waited around until 8pm, and then until the next morning at 11am and still had not received our order. By this point, it was pointless to get my order. I called to cancel the order and they said that I was 5^th on the list to receive it. Really?! I have been waiting since yesterday and you couldn’t have delivered my order first?! I asked to cancel the order and get a refund, and they said I will not be able to get a refund. I understand the order was made, but when you tell a customer you will receive it by a certain time and then the customer never receives that order, I don’t believe you should be charged for a service that you never received. I am in customer service and would NEVER do this to one of my customers. My bank has filed a claim, so I will get my money back, no issue there, but I just wanted to write this and warn other customers of their horrible customer service. I will never order from this company, let alone this franchise store, ever again!