Edible Arrangements

My husband ordered the nut lovers apple truffles, which I have had before from other locations and loved. Unfortunately when he brought it home and I opened it, it was about ¹⁄₃ of the apples and the rest of the spots were filled in with chocolate caramel. Not only do I hate caramel, but even when I decided to try one, they had a banana taste to them for some reason, which I also do not like.
I told my husband to find another store to get them from. I love the truffles, not something else that we did not order!

My sister sent me an arrangement for my birthday. the delivering service left the edible arrangement with my leasing office who in fact stole the arrangement so I didn’t receive my birthday present and then on top of that they were not given permission to leave the arrangement!!! I and my sister were disappointed with Edible Arrangements service. She requested a complementary Arrangement be sent out to me which they agreed to and never delivered!

Arrived to the Midway Addison location… limited selection. Only fruit available were strawberries, pineapple, apples. We were told to it would be a forty five minute wait for dipped bananas. Why? Bought boxed set of what was available. We unwrapped to look at it, because she brought it to us already packaged. Tacky service. WILL NOT RETURN. A holiday weekend should have had prepared available fruit

Just had a GREAT EXPERIENCE at edible arrangements on midway. Not only are they EXTREMELY helpful and full of great ideas to make your loved one feel that much more special… They truly display passion for what they do!!! Will never go anywhere else when it comes to Valentine’s day, Anniversary, or getting out of the DOG HOUSE. THANKS AGAIN GUYS FOR SUCH A GREAT EXPERIENCE

Wow. All I can say is wow. I needed help today with a last minute arraignment, and I got it. The courtesy and professionalism I received today is beyond words. These wonderful ladies went above and beyond my needs today, and I will be coming back. Thank you Elza for your hospitality, you have turned me into a repeat customer. Even if I found out I had a fruit allergy, I would still come back. They were just so nice. Thank you.

I came in today in a complete hurry because I had forgotten to call ahead and make an arrangement order for my boss’ birthday :/​I was greeted by Walter whom by the way was extremely chipper and eager to assist! He was grateful that I came in and helped me pick out a gift, while paying I noticed I had a coupon for a free 6 count box of chocolate covered oranges! I asked if I could redeem the offer and he said absolutely! He went to the back to check and came back with some bad news, they were beginning to prep them and they would not be ready for another 40 minutes! Needing to go back to work I asked if I could come back later and he said yes! I came back later that evening and was greeted by Elza, she was so nice and extremely helpful! By far one of the best experiences I’ve had with this location! It’s recently undergone new management and they are doing a super job! As a Customer Experience Manager from a rather large company, I can honestly say that this location knows how to treat their customers right! I look forward to continue doing business with this location!

I picked up an order of chocolate dipped strawberries here and they were delicious! The girl who helped me was very nice! She gave me a coupon for my next order and gave me free samples of a chocolate dipped strawberry and apple slice. I was hesitant at first because they didn’t have many good reviews but my experience was excellent. She did also mention that they recently got new management.

Don’t order from this location unless you want HOT non fresh fruit…
The delivery guy got lost but never called the number listed on the order… duh …it would have saved him time, but no instead he leaves it at the wrong building and tells my mom to drive over and pick it up.
I NEED A REFUND… the worst Mother’s Day gift ever!

Delivered a day later than expected. No one rang the doorbell. I was leaving to run an errand and found hot fruit with melted chocolate on the porch. Yikes.

Do not order from this location! Poor customer service, did not deliver upon promise, and they didn’t return your calls. You better off driving an extra 10 minutes to pickup yourself and guarantee you get what you ordered.

I had a great experience here. I ordered a box of dipped fruit to replace my birthday cake for a family celebration. There happened to be a deal on them! sweet! when I got to the store the lady gave me an apple truffle to try cause «you have to try these» which was nice and during small talk I mentioned that it was my birthday. She grabbed a small box and asked me to pick a dipped and decorated strawberry from the display and wound up giving me two extra strawberries. It was a nice gesture and I appreciated it. The box of dipped fruit was amazing!

We usually order edible arrangements from this location at least a few times a year. The chocolate covered strawberries are DELICIOUS. I have had their actual arrangements, but the strawberries are my favorite, so we usually just get a dozen (or two… don’t judge;)).
My hubby picks them up from the location instead of opting for delivery. He has never had a problem.

I went online to order and added the bundle of balloons that they said would give that «WOW» factor to my order. However the driver forgot the balloons and the store told me at 4:50pm that the driver gets off at 5 and already has plans so he couldn’t deliver the balloons back to my gf. I wouldn’t recommend this place to my worst enemy to have anything delivered at all. Not to mention the online customer service was just as rude at the local branch.

This is the first, and last time I ever purchase from ANY Edible Arrangements.
I ordered a week in advance a special 130 $ fruit bouquet for a dear friend getting married. I was hoping she would receive it in the morning, while the wedding party was getting prepared.
The company was not able to confirm any delivery time, after letting me know that they started their deliveries only after 10h30AM.
The entire day, I was extremely stressed over the delivery of my bouquet, and was hoping that it wouldn’t get delivered right in the middle of the ceremony, while the bride and groom would be exchanging their vows!
I called many times the location, and although they seemed concerned about the situation, they offered little resolution options.
After feeling resigned that the bouquet would probably arrive late and at an awkward time, it was to my disbelief that I received a phone call from the company at 4PM (!!) to let me know that my arrangement would NOT BE delivered due to «weather conditions».
Edible Arrangements needs to understand that their business is NOT ONLY the arrangement of nice fruits, but ALSO AND MOST IMPORTANTLY the management of efficient delivery.
A beautiful and tasteful bouquet that arrives late, at an inopportune time, or not at all is actually worth NOTHING.
This is a business that is all about TIMING! A wedding is only on 1 day! A Mother’s day or Valentine’s is only on 1 day. You do not have the luxury of mistake.
Sadly, my surprise for the wedding is ruined. This opportunity will never presents itself again.
Now, this franchise is making ALL OF EDIBLE ARRANGEMENTS look bad, and is hurting the overall business. I live outside of the USA, and I will NEVER buy another Edible Arrangement again.
Headquarters need to monitor closely their franchisees and take legal measures for bad management.
An extremely disappointed (never again) customer.

So sadly this will be the second negative review of this location. I placed an order online for my wife’s birthday on Saturday with a Sunday 1:30pm pick up. I came to the store on Sunday at 1:30pm and the owner had posted a print out saying they were closed for the day. I called the Edible Arrangements corporate headquarters immediately and they expressed concern that this particular location & owner were setting their own hours in direct disobedience to the franchisee contract.
After filing a formal complaint with the corporate office I waited through late Monday morning to hear back from the store location. They called and apologized and offered me a free box of chocolate covered pineapple and apples.
Overall the quality of the fruit itself was solid but not overwhelming.
Take-​away for me on this whole situation was that the corporate office was amazingly attentive and pro-​active on keeping tabs on their franchisees but the store location itself is rogue…
I will probably use Edible Arrangements in the future just not this location.

My Daughter sent dipped strawberrys to me for Mothers Day, when I received them they were almost rotten. I called and let them know and they said they would call me right back. What a shame, I don’t have the heart tell my daughter about this. However, I would not do business with this store.

OK… I hate to be the first person to review a business and give them a horrid review but I have to. There is just some things I have to get off my chest. This may be a long review but I want everyone to know what happened.
I have seen commercials for this place and I have seen their delivery trucks around my area so I thought I would give them a shot. It was a good idea at the time, but not so much once I look back at my experience.
I wanted to send something (a dozen roses and a box of long steamed chocolate covered strawberries) for Valentines Day. I even made the reservation for delivery 2-​weeks ahead of time. Now I know that V-​Day is their busiest day and all but still that does not explain what happened.
1.) A week after I made the reservation and received a confirmation number they called me and said they don’t deliver to my area. Which is a bunch of B. S because it clearly states on their website that they do.
2.) Everyone knows that Women love getting things (anything) delivered to them at their place of work. I knew that, that’s why I arranged them to deliver to her work. Well, I was online throughout that day to check the status of delivery. It always said «in transit» My wife and I was on IM all day (like we usually are) and she kept on telling me who received what and what they got. I even put a note on the reservation stating that she leaves work at 530pm and that she needed it there ANYTIME before that. It never showed up. Later, once I got home I had to explain what happened to her and I know she was upset. Not, because she didn’t get anything but because I told her I was sending something to her office and she never received it.
3.) I then called their customer service line and explained what happened and the lady told me «we were waiting for you to call us» WHAT… they have my number… they called me before. She said that the delivery driver got lost. Now I used to deliver pizzas back in the day and I know places like that has maps for the drivers. They said they could send someone out the next day if I want. One of the main points was for her to get it at work which never happened. And they never offered to give my money back either.
4.) The next day I received 3 calls from the delivery dude saying now he cant find my apartment. COME ON. The kicker was that when he finally got to our apartment he called me one more time and asked me to meet him outside because it was raining. WTF…
I’m sure this was one case out of the many that they do that didn’t work out the way the customer wanted. Don’t get me wrong they have a bunch of really cool items, but to me it just was not worth all that. My wife was still happy because she still got something it just so happened to be the day after. I don’t think I will ever use them again for anything. One bad experience will do it. Sorry Edible Arrangements you lost a customer.
Just wanted everyone to know what happened and to take this into consideration if you decide to place an order.
MZ