Chuck E. Cheese’s

The host said «I don’t even want to work» then she stayed at the entrance to chat with a male. She didn’t even come take our order for pizza and tokens. Someone else luckily came out from the back to help us and she was very kind. The woman at the register did help us and was very kind. The woman at the register asked the host why she didn’t tell her we were waiting to order and she said «I didn’t even see them», wow she just let us in and didn’t see us not cool. The table, cheese shaker and pepper shaker were all greasy, and had Marinara sauce. Pizza was good. Just not customer service.

On May 22^nd 2015 I went there for the very first time. My ZTE ZMAX, personal/​work phone, was stolen. I reported this to the staff members at the front desk but instead of helping me they turned me away. I started yelling if anyone has seen who had taken the phone away from me (it had been snatched away from my hand). They called the police on me and then handed the phone over. I tried to explain to the police dispatcher what had happened and was told that they would not be coming to check out the place as it was a petty theft. I was visibly upset and one staff member came up to me to tell me that four other phones had been stolen but not that of a man who had abandoned his keys and iPhone for over an hour. I am not sure how this was supposed to make me feel comforted or make me helped. The kids with me were also visibly disappointed as they were scared because someone had just ripped the phone from my hand and no one was helping. After a while, as we were about to leave, one of the staff members that called the police on me said he had spoken to his manager and that they were going to give me the surveillance tape and so they needed someone’s phone number. My friend gave them his phone number and they said they would talk to him within the week but that never happened. I took it upon myself to call them and remind them of their promise but was turned away instead. I am very disappointed about the treatment towards me and the children that were with me at the time. We will never be going back to this place. I used the Lookout app and found out the thieves address. I called the police because the app kept showing me the same address. As soon as I told them where it was telling me it was located, they refused to check it out and advised me not to attempt retrieving my phone. It turns out that the thief lives in an area (West Dallas) surrounded by drug dealers, prostitution, and all sorts of criminal activity. Not even the police will go there. I guess those are their usual customers and the type of people that go to this Chuck E. Cheese.