Baylor Darlene G. Cass Women’s Imaging Center

McKinney location, made an appointment over two weeks ago needed an early morning appointment, the scheduler was detailed in not to wear deodorant or lotions on day of appointment the driving directions and to bring ins card and ID. I show up and am presented with a Estimated Patient Financial Obligation Summary with 205.08 due today after they verified my insurance.
I told them that no one called to advise of out of pocket expense and I feel they had a duty to let the patient know ahead of time even the day before would of allowed me to make a decision of I can swing that instead of taking time off work and drive time to be confronted with an out of pocket bill I was not prepared for.
Just bad business practice and it’s no fun to be caught off guard for me or the front desk, they had a segment on Good Morning Texas of how compassionate they are???
The Director needs to know of this practice and implement a change as soon as possible.
The front desk clerk kept saying well your doctor ordered additional diagnosis test other than routine mammogram so that is the charge STILL YOU HAD A DUTY TO LET ME KNOW IN ADVANCE.
Feeling so irritated!

I’ll start by saying that the gods of mammography do not smile on me. There’s always some sort of problem, if not medical, then technical. I get lots of false positives, leading to needle biopsies or excisional biopsies. And if not that, then the wrong doctor’s name gets put on my forms, which leads to a several months-​long fiasco with the insurance company. So, I never expect a smooth ride. And this year was no different.
I tried to call for an appointment, but never got through to anyone, just listened to the endless recording. So I tried to take the recording’s suggestion and make an appointment online. I went to the url they offered, but I still had trouble finding it. It is many clicks away under very hard to see links. And when the page does come up, you don’t get to see available appointment times, as is common for online appointment systems. Instead, you have to blindly request a day and time, and a second option, and then wait for them to email you a confirmation.
Well, I did that, but I never got the confirmation email. So, two days before the appointment, I had to call (ugh. I put it on speaker phone and just kept working at my desk. About twenty minutes later, someone answered my call.) I said I needed to make an appointment. «Oh, did you want to cancel your current appointment?» «I didn’t know I had a current appointment.» «It’s Friday.» Yea, that’s what I requested. «Maybe the confirmation went to your junk mail folder.» It didn’t. No surprise, that confirmation email didn’t come through until the evening before the appointment.
I had also completed the medical history paperwork online, «to save you time at check in.» Don’t bother. I’ve never had that work. When I get there, they don’t have the paper work and for whatever reason, can’t access it. It just disappeared into cyberspace.
I’ve been to both the Junius and the location across from Northpark. They each have advantages and disadvantages. I like the one across from Northpark, and that’s where I went this year. The parking is plentiful and free. There are a few parking spots in front of the building, which is located close to the Panera Bread on Park Lane. But those spots are harder to exit from, so I usually opt for the free parking in the garage. It’s a covered entrance right into the building, which can be nice if the weather is unpredictable.
The building is lovely and the elevator fast and modern.
But the mammography office is really drab and dated at this location. It has free wifi, coffee, and water, but the chairs seem cramped, uncomfortable, uninviting. If you need a bathroom, you’ll have to use the one out in hallway, outside the mammography office.
The best thing about this facility is that everyone is wonderful. Everyone who works there — receptionist, billing, technician, radiologist — they are all some of the nicest people I’ve ever worked with in a medical setting. I really appreciate that. There’s nothing pleasant about a mammogram. So having really nice people there certainly helps.
As usual, it works best if you wear separates, and no powder, deodorant/​antiperspirant. Once you’re called, you leave the main waiting area and go to the next waiting area – your changing room. You’ll have a private, locked room to change out of your top and into a front-​opening cape. You’ll wait in that room until the technician is ready. The hallway door to your changing room stays locked, so you can leave your stuff in there. A second door opens to the radiology room, and that door stays open during your X-​ray so that your stuff is always within your view.
The procedure takes only about 10 minutes, and you may get some stickers put on to mark your moles, scars, skin tags, or other distracting, benign things.
When you’re done, you step back into your changing room. There is deodorant there to use if you like, and sometimes they give you a small make up gift sample or something like that.
Do count on a couple hours, as sometimes the wait gets long in both waiting areas.
I gave it three stars because getting the system to get an appointment is completely unacceptable, the bogus paperwork online option just isn’t real, and the office is a bit dated and uncomfortable. But the people make all the difference. The people are truly wonderful.