American Furniture Mart

this store has filed for chapter 11 bankruptcy on 05/​18/​2015 and their store is now shut down!

Overall pleasant experience. Wasn’t bothered constantly, was able to look and try out all the different couches and other furniture accessories to see which fit my liking the most. Prices are very reasonable and only one delivery cost which made it nice when ordering multiple items. There is a small fee to assemble tables or other furniture which is around $ 20, but overall worth it for what your getting. Nice place, friendly folks, recommend if your looking for some furniture at a reasonable price.

Great selection, great prices. Large showroom. Delivery process not very smooth. Manager was difficult to speak with. Not really a people person. Would buy from them again, but arrange your own pick-​up/​delivery.

DO NOT SHOP HERE! I bought a living room set and dining room set. I was given a price on the floor and a receipt for price I was quoted. I wanted stuff delivered I had to wait over 2 weeks for new set to come in to store (floor model damaged) then day before they were going to deliver it they called and said I would have to pay $ 39.00 to have dining room set assembled. Reluctantly I agreed, I then got second call and each item couch, 2 end tables, and coffee table would need to be assembled and if I was paying for that also. I said NO!!! I will put it together. That would have been an extra 200.00 for everything.
Then day of delivery I got a call from this number 876−816−8899. They said they knew my furniture was going to be delivered today and I needed to pay another 520.00 because they had to order special wood to build my furniture. Mind you couch already made and at store already. After cussing him out I said I will go into the store to straighten this out. Store was closed, soo I called the number back. He said I needed to go to Walmart and get a money card to send him because I won 1 million dollars. And I needed to send him that to release the million. After another cussing out I hung up phone. But point is he had the information that I had furniture being deliver that day and the cost. Of course it was a scam but he got the information from American furniture mart. So I had to put blocks on my credit cards. NO NOT SHOP HERE!

If you are looking to buy something right away, cheap, and do not want anyone following you around, then this could be a good place for you. You walk around this big warehouse as you please. We were not greeted for 20 minutes at least! I wouldn’t be shocked if people leave with things! Haha. They should definitely let you negotiate prices though.

We were looking for a futon, checked their website and they had a number that looked like possibilities. On Sunday they opened at eleven, and we arrived at 11:10. The lights were on in the small front room, but not anywhere else. The heat was also not on, and since it was in the upper thirties outside the place was a long way from comfortable. After we were there a couple of minutes the lights came on in the big room off the entry, and we walked in. They had a half dozen of the worst futons I’d ever seen. Ugly, cheaply made, and unbelievably uncomfortable to sit on, much less try to sleep on. We’d seen futons in the past at Sam’s Club and Costco for similar prices, but didn’t feel they were comfortable enough to consider buying. They were still head and shoulders above anything this place had. Finally found a salesman and asked if this was all they had, he said yes, but they had more on the website. If the models they had in the store were miserably uncomfortable to sit on, why would I trust buying one I hadn’t sat on off the website?
Tried out a few of their couches, and found that they also tended towards the cheap, uncomfortable side. At that point, we’d pretty much had enough and left. I think you’d be better off picking up furniture off the street that people had left to be picked up with the trash than you would buying what this place had to sell.

Bought a piece of «wall art» think painting. It was perfect for the space I wanted in both size and colors. Took it home so I could finish my remodel. When I went to hang it and took the protective covers off of it they were stuck. With a bit of effort they came off but left a bit of fuzz that came off OK, but also left a shadow (same size and location of all 4 corner protectors), that would not come off. I can’t hang the thing so off to the store I go. They looked up the sale and stated that there «was no return policy» TOO BAD! and besides it was over the three days. I mentioned that any smart person would not take the protectors off until ready to hang and the damage was concealed. Again TOO BAD! The manager Noreenah? gave me a phone number for the «Corporate» Customer Service and when I called it got someones home phone number. When in and got a second number, which rang and rang. In checking with the BBB they have a D rating. and in looking up the WHO IS for the .net address it is listed to a SHAHEEN NAQI. IF you want to come to America and open up a store with AMERICAN or AMERICA in the name run it as a honest business and not a a bunch of cassaba merchants in a flea circus. These people are rude and offensive. Bad enough to have to wait for the right lady to show up to give me a refund but then to wait for a Strongman to try to intimidate me. TERRIBLE PLACE. IF you read this and still go there and have a issue you were warned. STAY AWAY!!!

All round horrendous. Avoid this place like the plague. Terrible customer service, poor quality furniture that was damaged before delivery.

Horrible customer service. Staff is rude. Beware of their final sale, no refund policy. Always use a credit card, do not use your debit card. Please look at the furniture closely. They do have a few quality pieces mixed in with a lot of cheaply made furniture. Do your homework. On the safe side only look at pieces manufactured by Ashley or Coaster. I bought over $ 2600 worth of furniture. I was happy with all except for a $ 299.99 coffee and end table set. The coffee table set up like a pub table. I made several calls over a two week period before I was allowed to speak to the so-​called owner by the name of Nazie. My furniture was bought on 3 different invoices. When she found out I didn’t have the invoice for the tables (it was misplaced) she told me that their were no refunds. Well I know my invoice date is 3÷14÷2014, invoice# is 1 059 345 and the invoice amount is $ 1,591.24. This information is on my credit card statement. I will call my credit card company, report the problem furniture and get a charge-​back. This is how you deal with this company that doesn’t appreciate repeat business or referrals. The cashier is trained to act dumb and tell you the manager is with another customer. I did not see many customers in the warehouse. They must feel the revenue loss. Owner: Nazie; Manager: Noush K.; Sales: Sohail.
Stay away from this business.
These are very nasty people.

Simply put: Damaged furniture, rude staff, and I am STILL WAITING ON THE REST OF MY ORDER TO BE DELIVERED 6 MONTHS LATER!!! (btw, their response to that was «Oh, we’ll order the pieces for you.» When I mention they have told me that for months, they just shrug)
I cannot get any of the staff to give me a straight answer or even help me as prospective customer when I walked into the store. And now that I’ve actually done business with them, I cannot tell enough people to STAY AWAY FROM THIS PLACE.

2.5 Stars.
This location has more on display than does the McEwen location, but still many items from the web site cannot be located. Salesman vary from helpful to not-​so-​helpful. The prices are good, but some of the customer service is not. An item I purchased ended up being damaged before they delivered it, which they pointed out to me (good!), but then I had to run the gauntlet of staffers insisting I accept my discount as store credit instead of a refund (bad!) I held firm and got the actual $$ refund, but the whole thing soured me a little on what was otherwise a fine experience.
Worth considering this place for some good furniture at a discounted price, but don’t expect tops customer service.

Horrible service. I walked in and asked to look around for a minute before I was bombarded by sales people. The sales person Diamond ended up watching my every move! It was so uncomfortable. Once I committed to a purchase and moving forward with the financials the salesperson dropped me off with the unintelligent ladies who are the cashiers. The manager was even worse. As I asked for her assistance she made sure to not make me a priority and call all of her workers to make sure they pick up their pay stubs! Do not waste your time here, the treatment isn’t worth the cheap price!