American Eagle Airlines

The ABSOLUTE WORST AIRLINES EVER. They cancel flights, sit you on the runway, play like there’s a problem with the plane, then say that the weather is the problem. No refunds, no help, no bags… THEY JUST PLAIN SUCK!!!

No respect for customers and poor passenger management. Cancelling flights with me explanation, hopscotch with gates all day and the ticket agents are ride and unfriendly. People with confirmed seats for a flight suddenly even with boarding pass have no seat. What a waste of a day.

This is the crummiest American Airlines plane ever! No padding on the 30 yr old seats. What on earth am I paying for???

Every flight I have booked with American has been delayed at least an hour, and in one case canceled completely. None were weather related, which would be understandable. If you do have a choice (many do not) I’d avoid this airline like the plague

I was booked on American Eagle to fly from DFW to TYR, Flight 2540 on February 23, 2015 at 9:55 P.M. Long story short; they rescheduled me to February 26, 2015, Flight 3404 at 9:40 A.M. I called east Texas Airport Shuttle for $ 125.00 on Wednesday, February 25, 2015 at 10:30 A.M. thanks for nothing American Eagle. Use American Eagle at your own peril.

Stay away from this terribly run outfit! After a 5 hour delay and 2 plane changes our flight was canceled due to mechanical issues with both planes. They are completely unorganized and offered very little help in securing new flights.

American Eagle is not American Airlines. They are two completely different companies with similar names and logos and they do work together in an attempt to get people from place to place.
What we paid for didn’t happen. Plane from Houston was late to College Station Texas so we were unable to board our American Airlines flight to Hartford CT. Even though the plane was still there they had just closed the door. They put us up in a cheap hotel claiming we were getting a discount but the hotel at $ 50 a night, or excuse me, Super 8 (M)otel that is wasn’t worth $ 30 a night.
But I have to keep using them because of where I live often. It’s either that or commute to Houston (a place I pay more to avoid). Or Austin. But that town is weird.
In their benefit they seem to have either retired or are retiring all of the SAAB Turboprop planes. The ones they are using now are by Embraer which are a bit faster and seem to be smoother and quieter. Which of course none of that matter if they can’t get you to where you paid them to get you to.

Tight planes, cheap accommodations (no included snack or meal on a 3 hr flight) along with horrible communication and cancellation policies (no hotel accommodations when flights are cancelled overnight). I won’t use them again.

most commutor airlines are usually behind schedule and late… this was no exception. Flight attendent was rude and I felt like she was doing me a favor for a glass of ice water… amazing.