ACE Rent A Car

About as shady as they get. I rented a car from them twice in late 2013 because they were by far the cheapest or at least until I returned the car. First off they were very deceptive with their mileage charge. Kept it well hidden on the website and no where on their Kayak marketing. I had to fight with them on that matter and of course the guy that works there thinks that going 5 pages deeps into a website to the fine print is easy to find. Mind you that again there was absolutely no mention of this on their Kayak advertising. Luckily whenever I returned the car they didn’t try to charge me extra for mileage.
Second go round they were still by far the cheapest. I was a little hesitant because of the first experience but I went against my gut and rented from them again. Mistake. They gave me a car that was in bumper to bumper, super tight quarters that it made for a difficult inspection. I’m not sure how they even move these cars around in there without damaging them. Obviously they’re leasing this tiny piece of land in an obscure area, away from the airport because it’s cheap.
Okay, once I returned my car the manager did a visual inspection and said he was going to charge me for a dent in the car. That was totally preposterous because I was involved in no wrecks and the car virtually didn’t leave my sight the entire time.
The more I reflect on the situation though, during the inspection of the car I noticed in the rain and dark what might have been a dent but where it was placed was probably a design contour. It was dark and raining so I didn’t want to be outside anymore. Well… that ended up being the dent they blamed on me that the either missed from the last renter OR more likely caused by one of the workers there and wanted to try and pass it off on someone else. They tried to charge me almost $ 1,000. AND three months later whenever I went to take peek at that same car, the dent wasn’t fixed. They just pocketed the money. I just hope they didn’t pull the same stuff on someone else.
Fast forward two plus years later and I’m still paying for that cheap rental car at ACE Rent A Car by Love Airport. My premiums are $ 280 more a year because of these guys. I was told that the car rental business is a very shady business but wanted to give the cheap outfits the benefit of the doubt. Now I know how they make their money. Never will I use this company again. I much prefer Enterprise where I’ve rented dozens of cars and have never been nickel and dimed nor taken for a figurative ride around the insurance block.
You get what you pay for. Listen to your gut. I learned my lesson. Don’t rent from these guys.

What a joke. Reserved a minivan, flying into Denver International Airport. First of all, this place is miles away from every other car rental place at the airport. They don’t even have their own shuttle, but you have to take one that services hotels in the area and can wait up to a half hour for one of these. They don’t tell you this up front. After the long drive out to their business, which was just in a string of office buildings, we pull up and all you can see are large, white 12-​seater industrial vans. We get up to the counter and the guy tells us that they don’t have a minivan for us, but, shockingly, they do have a 12-​passenger van. We have 6 people and do not need or want a van like this. So, we then have to wait for another shuttle to take us to EZ Car rental, with whom they apparently have an agreement, so when someone actually demands the car they reserved, they can go over there. The good thing is that EZ Car rental was back out where all of the other rental agencies were, so this was much more convenient when returning the car. The guy at the desk could not have cared less… I honestly don’t think they even have minivans. Dodged a bullet there, and EZ ended up being great, was a basic minivan but new and clean, full of gas, no issues with them at all. And they honored the quote from Ace.

Boot-​leg! Why is there no website for the Dallas location?! And Why are they the same price as the Airport, when they are located outside of the Airport?! Suspect, I will pass! I wish I could give them less than 1, maybe 0.01

Booked a rental car through Southwest for my 2-​day business trip, and just wished it didn’t feel so shady.
So after I picked up my baggage, I went to the «rental car shuttle waiting» area and stood waiting and watching for 15-​minutes for an Ace van to pull up… which it never did. I poked my head into a Thrifty van and asked the driver if I was in the wrong spot, and he replied «oh no, you have to call them to pick you up — they are off-site»…I was so frustrated, I didn’t read that anywhere, not even on the sign at their rental counter inside the airport! I began to walk away and the man yelled over to me «do you need their number?» He was so nice to give me their number, which I called and was picked up in 10 minutes.
The area seemed a bit ghetto (but San Diego ghetto may be different from Texas ghetto — this could have maybe been considered in the «country»?? Walked in and didn’t receive a comfortable feel to this place; it smelled funny and is in major need of renovation to put in some storage for all their boxes of papers and provide renters with a better feel as they walk in. They were busy, and only one person was on duty, trying to juggle renters, returns, and phone inquiries — he did a great job! He didn’t push any insurance on me (like most rental companies do), but one thing I observed was that a renter who was already on the road in his car called to say he got a flat tire — the kid responded with «well, you didn’t buy our insurance, so you need to go pay and get it fixed!» I was not sure if this was normal practice or not, but he could have been nicer. Anyway, got the car, it was clean and worked, had some running issues (made strange noises), but got me to and from my destination.
If you don’t mind renting from an off-​site company with a semi run down office, and OK cars, then this place will work for you. Though, I’m going to select a different company on my next business trip to Dallas.

We had a terrible experience with ACE and would not recommend the company to anyone else. Upon arriving at Dallas Love-​Field, there were no signs or indications of how to get to the rental car location. ACE does not have a desk in the terminal and we ended up having to ask the Avis shuttle driver how to get to the lot. We then had to call and wait in the cold and rain for the ACE bus to arrive. Upon arriving at ACE, the customer service was terrible. We were handed the keys to our car and told «it’s the red one outside.» There was no offer to help with the luggage or check to ensure the car was up to par. Sure enough, the windshield wipers did not work and the car ran out of brake fluid halfway to our hotel (about 3 miles away).
We called the next morning asking to exchange the car and there was no apology or offer for compensation. Again, we arrived, exchanged the keys and were told «it’s the red one outside.» Luck would have it that 20 miles into our trip to Waco and indicator rang letting us know that the car was out of washer fluid.
Overall this was a terrible experience and I highly recommend renting from any other company. The cost was cheaper but it absolutely was not worth the hassle or poor customer service.

Great Rental car company. No frills, just get in get your car and get going. The staff is helpful and straight forward, the prices are as low as it gets and the shuttle vans have giant horns on the front… Yup. Im in!

3 stars for just a middle of the road car rental. If you’re cool with a place that hasn’t been renovated since the 70s then you’re set. At least the cars are fresh and you won’t be disappointed once you hit the road.
Gone are the days when you could rent a ride for less then $ 75. My car came in at a whopping $ 149/​day + $ 11/​day for the toll tag.
At least the guy working the counter had a pony tail so they’ve got that going for em. That’s all I got ACE.

Let’s be honest, I selected ACE Rental Car based solely on the price so I threw the dice hoping I would receive a nice car, not a Junker… and it paid off.
If you want to know the difference in prices it was approximately ½. I paid $ 68.00 for 3 days with ACE verse the $ 141.00 the other carriers were offering. Being a small business owner every penny counts and in this case Ace rose to the occasion.
My auto was clean, looked and drove like new. The staff was friendly and attentive to the customer. As someone who travels quite a bit I noticed no difference between ACE’s cars and customer service than the major carriers (Hertz, Avis, etc).
That being said DO NOT rent from ACE if you are picking up or dropping off during non-​normal work hours. I landed after 3:00pm on Saturday due to my flight being delayed due to weather and ACE was closed. If I didn’t have friends and family in Dallas I would have had to have taken a taxi or rented a car from another carrier to make an evening dinner appointment. ACE did however have staff there at 6:00am to turn in the car and drive the drop-​off van to the airport.
If you have the time and flexibility, and are looking for a good deal with a good car this isn’t a bad choice but because of the working hours being as bad as they are I cannot give ACE anything more than 3 Stars when it should have been 4.

They may be the cheapest rental car agency near Love Field, but ACE Rent A Car is not outstanding in any other way. Their shuttle is outdated and gross, the rental office is unclean, and their staff is unhelpful. There was one guy working the counter while three other employees sat around hanging out in plain view. It took the counter employee 35 minutes to help the person in front of me and then me. I wish I’d paid $ 25 more for Hertz or Avis.

Overall it was a positive experience! Nice, clean car.
The rental office was kind of icky though.

My flight was late, due to weather. I called and within 3 minutes the van was pulling up. I got to the rental place and Paul helped me with the rental. Very quick, easy, no hard selling on the extra insurance or anything else. I was in and out within 5 minutes. This will be my car rental place each time that I visit Dallas.