Puppyland Grooming

If you love your pets, don’t bring them here. I have brought my dogs here for a few years now. Over time, prices have gone up and service has depleted. I like being a regular at local businesses, but they just lost my business. The lady just returned my 2 dogs with bleeding cuts on their body, under their eyes, and the pads of their paws were cut off and the skin is hanging! Besides that, her sign right in front of my face says that my dogs (weighing 12 and 16 lbs) should cost $ 35 each. She just charged me $ 90; which is $ 45 each. In reality she should be paying me for the vet bill I’m about to incur. I don’t know where she comes off thinking anybody this is acceptable. She shouldn’t get away with doing this to us!
Never going back.

I’m not one to leave 1 star reviews (this is actually my only 1 star review), but this place is absolutely awful. My mom took my bichon/​poodle here several days ago, and now he has FIVE scabs from cuts all around his groin area where they shaved it. Two of them are right on his wiener (which must be a sensitive area), and there are 3 more injuries in the same area.
Right when he got back from the shop, I knew something was wrong because he kept rubbing against the hurt spots and licking it. I was terrified that they could be so careless as to cut him in FIVE spots. I mean, seriously? That’s unacceptable.
I’ve linked a picture of two of his five injuries. Yeah gross, sorry.

I used to come here for over 4 years and my dogs always came home shooken up but looked cute which was why I kept going.
Couple times my dog came home with a swollen eye, cuts across her head and even fleas.
However, the last time was for a nail trim and hoenstly I could have waited for an hour or so for her to take her time with my dog. She insisted that it will only take 5 minutes and started cutting the nails. Then she went ahead and trimmed the fur around my dog’s paw while standing next to the counter and carrying my dog. Right before she is about to finish, she cut the skin of my dog’s paw and blood was dripping out.
The lady didnt even take notice and places my dog to the counter and tells me it is 5 dollars. My dog, who is scared, is walking around the counter while I get money out and blood is just smearing all over the counter. I told the lady and all she does is take my dog to the back, wipe the blood from her fur and brings a tissue to wipe down the counter.
I was furious because I have been a loyal customer and she doesnt even say sorry. I am never coming back here.

My memory isn’t that great, but I could swear it wasn’t fifty bucks to wash my cat Last time i was here. I caught a glimpse of the customer card as I was paying, and I thought it said $ 35. :(
That’s not the real problem, though.
On this last visit, my cat bled from his butt for two days. The second day wasn’t so bad, but the first day was severe. I had to take him to the vet.
SHE CUT HIS BUTTHOLE.
I’ve brought three cats and my mom’s dog here, numerous times in the past.
I’m so upset. Seems like every time I find a new groomer, they screw up royally after several visits.
On top of that, the perfume smell was very strong. It lasted almost a week. I don’t remember him smelling like that in the past, or else I would have requested no fragrance. It was very irritating.
AND his ears weren’t cleaned at all. Fifty bucks for a basic wash, bloody butthole, and dirty ears? No thank you.
Sorry puppyland. I won’t ever come back.
This is after I overlooked the fact that you insisted on charging me medium dog prices on my mom’s shih-​poo, when she is a small dog. I weighed her at home on my digital scale, yet you insisted this six-​pound dog weighed over 15 pounds. And you don’t have a scale there. You just «knew.» Ugh

Inexperienced «groomers» who hardly speak English. It’s obvious that they sedate dogs and have no idea what they’re doing.

Cut out dogs nails way way to short! Our dog is already skiddish about her paws. We picked her up and noticed that one nail was cut almost to the paw! PLEASE DO NOT BRING YOUR PET HERE! Our dog for the entire rest of the night was lethargic and obviously stressed out. The shaved her belly WAY to close and the shave job was uneven! She had Knicks where it looked like the guard may have fell off! IF YOU CARE ABOUT YOUR PET, AVOID THIS PLACE!

i still love this groomer! i’ve taken my dog to many other locations and she is either shaking from anxiety and/​or has her fur cut unevenly. i’m surprised that Anne S. had a bad experience but the things that caught my eye were that she is from Hayward and that this is the only review she’s posted. Anyway, everyone has a right to their opinions. I am just happy that my dog goes to puppyland because she always has a positive experience and always looks like a million bucks when I pick her up.

if only I can give a zero star here ill do it. trust me to what I’m about to say! this groomer doesn’t know how to groom at all! not only she shave my female dog to the point that she looks bald but she also shave my dog’s private area. It became swollen and irritated. hair nails were cut too short that it bleeds out. I feel really bad for my dog, she suffers so much. I just wish that this business will be close down anytime soon. this is animal cruelty guys! now I need to bring her to the vet to get some medication for her private area.
anyway, fyI this is my first time reviewing any business from Unilocal just because I have to vent out and hopefully help other people that’s planning to send their pet here.

The lady who owns this place is exceedingly nice, although she speaks broken English. Naturally, being a Korean, she speaks Korean… though, being Chinese, I can’t quite speak that language. As such, it’s difficult to communicate how I want my dog to look, and so she tends to cut his fur incredibly short.
That’s my complaint: She just loves cutting your dog’s fur stupid short. And as people have said before, she often shaves way too close for most dogs’ comfort. However, my dog Bear is comfortable with her, she’s familiar with my dog, and… Well, Bear never gets fleas here, unlike other places.
The price is reasonable.
Recommend if:
–Your dog isn’t very comfortable at other groomers or with people in general. Bear hates people, but he likes the lady here, although it took him a bit of time to get used to her.
–You are Korean.
–You’re not very picky with how your dog looks; the cuts are often very functional.
Don’t recommend if:
–Your dog has sensitive skin.
–Your dog is an idiot and tries to jump off the table.
–The perfume they spray on afterwards is irritating.

We took our morkie to Puppyland a few months ago. The grooming was just okay so we switched to another groomer. This second time we took our new 6 months old miniature schnauzer to Puppyland because they were the only groomer nearby that had on opening the same day. (Unfortunately, now we know why.) When we picked up the puppy, we were happy at first with his grooming but when we got him home we noticed that he had been shave too close to the skin underneath so that even part of his private parts were pink and irritated. The inside of his ears were also pink and irritated. I always support the local small businesses but this is one instance when I regret doing so.

Great customer service, they remember their clients and gave my dog my favorite haircut he’s ever had. I’ve never had to make an appointment, they have fit my dog into the day I wanted to get him groomed each of the two times I went there. Great.

cute– quaint– korean owned salon. they do a great job for what it is — «a dog grooming place». unless, they groom dogs for the westminster dog show, it would be like any other grooming place.
i have a maltese, and they groom her to where it brings out her most precious features. the groomers are korean and communication is difficult but my first visit i brought them a picture of what style i wanted and always want so… everytime i drop her off, they know what to do.
so if your picky and don’t know exactly what you want on your grooming service, maybe you should go somewhere else.
most of their clientle are korean based obviously…

When I first went inside Puppyland grooming, i was at kind of skeptical at what I saw. On one side of the room, it’s very organized and contains many doggie products such as shampoo or flea medicine, while the otherside was full of disorder, but contained doggie clothes and «accessories». The ladies at the counter are very nice, but speak with an accent that is sometimes hard to understand. This place is cheap and I usually end up coming back to trim my dog’s nails, get a wash, or get his anal glands cleaned. It’s very close to my house and is so convenient during the week (except sundays where appt. are to be made ahead of time)

I’m curious as to why the previous reviewer has singled out this business as Korean owned. I don’t believe that has anything to do with the Quality of service they provide.
I’ve been taking my Shi-​Poo to Puppyland for three years with fabulous results. She does a wonderful job and my dog struts her stuff every time I pick her up. She knows she looks good and she feels good too!
Also, they have fun.fun.fun.clothes and goodies for your animals that you will not find anywhere else! Prices comparable to Petco and much less than PetSmart.
I say… No Better Place to Pamper your Pooch! =)

This groomer opened not too long ago, probably less than 1 year. I’ve taken my beagle here quite a few times already, not because they do such a great job or the price is reasonable ($ 35 med size), only because I live down the street from them and it was strictly for convenience sake. However, after many unhappy visits, I’ve finally switched groomers.
It’s Korean owned and don’t get me wrong, the staff is nice. The lady knows my beagle by name. However, they always shave his private area so short, that’s it’s flaming red every time I pick him up. And over the course of his visits, I noticed he kept having dandruff. I didn’t think anything of it but as it turns out, my beagle has now developed a skin infection. I don’t know if it’s the shampoo they use or whatnot, but that’s never happened before. So Puppyland is the only conclusion for my beagle’s skin infection.
Anyways, I took him to another groomer today (Pet Parade) and they did a great job. The staff is very nice and even though it’s a further drive away from home, it’s well worth it considering all the vet costs I ended up having to fork out. Besides, Pet Parade was even cheaper! Only $ 28!

I am giving this a one-​star rating because it won’t let me leave anything less. I took 2 of my dogs to Puppyland to have their nails trimmed. BIG MISTAKE! One lady took my female dog and the other took the male dog. The lady with the male dog took him to a table and put a sort of leash strap around his neck. He was a little scared and peed on the table. So she left him there and walked to the bathroom to get some paper towels. He started backing up and fell off the table and is now hanging by his neck. I’m screaming at her, OMG — get him, get him! And she just stands there. So, I open the gate that separates the grooming area from the retail area and grab my dog. I don’t know why I didn’t just take my dogs and leave, but I let her trim his nails. The other lady was stil working on the female dog and then I heard her Unilocaling. She cut her nails way too short and a couple of them were bleeding. Needless to say this was the worst grooming experience my dogs have ever had! My dogs are small chihuahuas and are not aggressive at all, more on the side of being afraid. Now I have to trim their nails at home. If you love your pets, do not take them here for grooming! You will surely regret it as I do!