Cypress RV Rental

Cypress RV also claims to do repair work. I took my RV there for generator work as it would not turn over. I dropped it off around 9 September (⁹⁄₉).
Anthony, the shop steward or whatever, shined me on for a month with promises that they would get to the unit in 2 – 3 days.
Finally, with a trip coming up, I called on a Monday afternoon (¹⁰⁄₁₂) and told them I would just pick it up. Suddenly the mechanic was out there ‘right now’ working on it.
Tuesday (¹⁰⁄₁₃), Anthony called to say that the fuel level was below ¼ tank and the house batteries low. To do any trouble shooting this needed to be fixed. Fine. It had much more than a quarter tank when I dropped it off and the house batteries were fine.
Wednesday (¹⁰⁄₁₄) I called Anthony. He was ‘just fixin’ to call me’. Told me they need to remove the generator from the coach. He was not in the office and would ‘call me right back’ with the details and costs. He never called back. He told me the next day that he called me at 6PM but there was no answer. Surprisingly, there was no record in my cell phone’s log, either.
Thursday (¹⁰⁄₁₅) Told him to just wrap it up so I could come get it.
You have to know that there is very little that can be done on this generator without dropping it out of the coach.
Friday (¹⁰⁄₁₆) Anthony told me they had ‘6 hours labor in it’ but he wouldn’t ‘bend me over’ so only billed me for 4 hours. So, $ 400 for no work on the unit. Thanks, I don’t feel bent over at all.
The best Anthony could give me was that the starter and solenoid have some issue with getting current to the starter. Starter seems ok. $ 400 seems pretty high for that diagnosis.
Anthony’s recommendation was that we do a ‘full service’ on the unit, replacing all fluids, filters, belts, hoses, armature brushes, valve adjustments, etc. All for the low low price of $ 2900.
I asked how often this service should be done. Anthony said ‘annually’. Shocked, I asked if he really meant I should spend $ 3k annually maintaining my generator. Anthony said, well after this one it will likely be less, maybe $ 1100.
Just to check, I use the Yahoo Bounder Diesel forum a lot, so asked if anyone was doing that. General response was that fluids and filters (which I do religiously) for anywhere between 10 and 20 years. Nothing else.
Anthony did want me to let them drop the generator and leave it with them while I took my trip.
No thanks. My back is already killing me from being bent over.

We rented A1 on 9÷10−9−13 we had a great time had one issue where when we plugged into shore power it didn’t work. So no power I called the 24 hour line a couple times it was 245 AM I talked to George who immediately got the service guy on the phone at 245 in the morning to help walked me through several scenarios. We Figured it out it was the auto switch in the rv that would not let power back in lucky it worked it out. I was hesitant to rent from cypress rv since there are several bad reviews but we had a great time only recommendation to cypress rv is to fix the steps :)

RENTER BEWARE is right.
I just wanted to relate our RV experience renting from Cypress RV rental. We rented the ACE from a Friday to Sunday, so we didn’t have a lot of days and the following issues were a big part of our experience.
The water did not work. When we hooked up at RV site and turned on water, it drained out from the bottom of the RV. I called them that first night and the office was closed. So, no water the first night. Talked to them the next day and we walked thru the hookups. I took pictures and sent them to them. They ask me to try the reserve tank, but when running that, it also leaked. They offered to check and see about sending someone out that day (I was in San Antonio), but I said no. I didn’t want to deal with someone coming, directions, timing, etc. when I was only there one more day and didn’t want to spend that day with repairman. So, no water the first night and subsequently the rest (my decision).
TV did not work the first night. In checking out, we were just told to turn the TV on and it will work. When attempting that the first night, it, of course, did not work. We called Friday evening, but the office was closed, so no response from them that night. When talking to them the next day, we were walked through a whole process of having to find a crank, crank up antenna, find a switch in the side of a cabinet to turn on antenna. When that still didn’t work, I was told to scan for channels on the TV. So, after finding the right source and scanning, I eventually got over the air channels. When I asked why this wasn’t explained to me when we checked out the RV, the lady said that this was new and they weren’t used to handling it.
The hose used to «dump» from the RV did not have a connector on one end. Just the cut off end of the hose. So, no way to connect this hose. When I informed them that the next day, they asked if there was a Walmart close by and that I could just go there and buy one and she was sure that she could get that reimbursed for me. I said that I was not taking the RV to Walmart to buy a part. Again wasting time on my day. And that since we didn’t have water anyway, we weren’t using the «system» and therefore didn’t need to dump.
When driving on our way back, we notice a rotten egg smell. Worried it was gas, we pulled over, check the propane tank, and turned off the propane valve. We let it air out and started up again, sure enough the smell returned. We pulled over again and called the roadside assistance number. No answer. Message said they would return call in 5 – 10 minutes. I waited 15 and called back. No answer. I then texted the phone number that I had used the previous day to show the pictures of the water issue. 30 minutes later I received a call both from the original roadside assistance and the other number. Both claimed that we should be alright and something else other than the gas, could be causing the problem. We turned off the fridge since we were told that it runs on the propane. Since we had been waiting for the call, the RV had aired out by that time and we started up again. The smell came back and lasted about another 30 – 40 minutes and then seemed to dissipate and went away.
Not once was anything offered to make this right. No apology. No discount. No rebate. The water not working is a BIG issue. I even saved them the money in not having to send anyone out to fix the issue. Not having a connector on the «dumping» hose seems like a pretty easy check before you let the RV out. Maybe you give an explanation on how the TV works. Maybe a laminated sheet with instructions of the many things that are a part of the RVing process.
We were extremely disappointed with the rental experience. And it was not a cheap experience. For nothing to be offered as compensation, just added to the disappointment.
I sent the company this same information to give them a chance to respond and, after 2 weeks, I have not received a response.

Easiest rental I have ever had. The whole process was a breeze. From the online booking to actually coming in to sign the contract, everything was super easy. During my rental, I didn’t have any problems. I was a little leery after reading some of these reviews, but I’m so glad I ignored them. After I returned it, I wasn’t hit with any additional charges or fees. They blow their competition out of the water and I couldn’t be happier we chose them. Thanks guys! I can’t wait to rent from y’all again!

RENTER’S BEWARE! We rented Unit 3 and the experience was a total disaster. Nothing and I mean nothing on this unit worked properly. The hot water didn’t work, the shower door was off its track, the generator only worked half the time, the cabin battery was dead, the bed was terrible the driver seat was horribly uncomfortable, the ceiling vents were broken, shall I go on? This company clearly doesn’t care about clients having bad experiences and sharing them on the Web. Show them that they should by contacting them and telling them you refuse to use their service because of this review. Thank you.

This is a terrible business they have false advertising to get you to put down your deposit and then when you go to pick up your rv it’s nothing that they said it would be. We thought there would be dish TV as it said on their website and there wasn’t. We ended up with a junky old rv where everything was falling apart. The shower door and window vents wouldn’t close properly so the entire time all you hear is annoying noise like doors slamming flaps flapping ect. Their prices aren’t very competitive considering the product they have so if I were you I would rent elsewhere.

I went online to reserve my rental a couple months back, and when I picked up last week it was super easy. You reserve your unit online which I really liked. All very straight forward with nobody trying to upsale you. When I showed up they took me around the RV and showed me how to use everything (which was good because I was nervous and didn’t know how to use anything!) They even have a service center on call 24/​7, so on Tuesday I was able to call and resolve an issue with the AC. They took my user error in stride, and we had a great trip! Definitely coming back!

We give UNIT 8 (brand new) 5 STARS! We were the first family to rent this new unit, so the experience of traveling in an RV with everything brand spanking new was really nice. The reason for only three stars is for the following:
1) the original RV (UNIT 6) that we had reserved before we saw and decided to upgrade seemed like it needed some attention to details. The floor in the bathroom/​kitchen was dirty, there was dust hanging out on cabinets and on the top of the wall panel controls… Etc. I’m a lil OCD and take notice of the lil stuff… So needless to say, was extremely excited when they said Unit 8 was available to rent, so we changed! Had we rented this particular unit, it would have received a good scrub down and sanitization before we started our trip. It just didn’t feel clean.
2) Upon renting UNIT 8, (we have zero complaints involving the unit itself, it was fantastic!) the pots and pans they provided were dirty. They looked like they had been cooked in and never cleaned. (Dried food on all of them) They also provided sheets. We opened the first pack and went no further because there was hair all over the sheets. We had already prepared ourselves and had our sleeping bags handy so this did not put us out.
All in all, we had a good experience with checking out/​in and them explaining everything to us. Easy to get in contact while we were on the road when we had questions. I think after this trip we have realized that we are more hotel people and less RV… but it was a neat experience, glad we tried it.

My friends and I rented from Cypress RV Rental in October. The whole pickup process was great. They were flexible with our pickup time and even worked around us arriving later than expected.
Once we arrived at our destination we started to notice a few things. The bed linens were stained and dirty. We had issues with the grey and black water while using the shower. The shower constantly flooded even while turning the water off and on. We also experienced a power outage the following day. We ended up troubleshooting this problem for two hours and then we received help over the phone.
I am writing this review because I contacted the company by phone and by email about all of the issues we had during our rental. I didn’t receive a response from anyone. My husband also ended up leaving his license in the copier and he never received it in the mail. If they would work on their customer service I would have given them a higher rating, but to not respond at all is unacceptable.

When planning a road trip to New Mexico, a group of buddies and I decided to look into renting an RV.
I looked up all the options in Houston and settled on this place because pricing was good and they seemed to hit you with extra fees less than the others.
Overall, the experience was great. They were very flexible on my pickup time, showed me how to work the unit, and had a convenient night drop off (which was good because we rolled back into town at around 2 am). Also, there was no mileage charges which was helpful since we drove so far. Saved me money.
I give it 5 stars because I don’t really know what they could have done better. That said, it was my first RV rental. But I would definitely recommend using them to anyone looking for a midsize RV at a good price.

I filed a complaint with the Better Business Bureau. Here is the response I got today. He doesn’t even care enough to respond to the BBB!
Dear Tanya Smejkal :
This message is in regard to your complaint submitted on 10÷2÷2014 8:36:55 PM against Cypress RV Rentals and Service. Your complaint was assigned ID 10 247 483.
The business has failed to respond to your complaint. Therefore, this complaint has automatically closed as «no response.» Please understand if the company is not accredited with the BBB; this will be the final phase of our process. However, should the business choose to send a response we will then reopen the complaint and send it to you for a rebuttal.
This complaint will be reflected on the company’s BBB Business Review for 36 months from the close date with the following language: «The company failed to respond either to the consumer or the Bureau to the complaint (s) filed.»
Regards,
The Dispute Resolution Team

We rented an RV here this summer and LOVED it! We were traveling with family all the way across the country and didn’t even get charged mileage kinda felt bad about that actually. This was a family ran business that was obvious. And they made us feel like we were long time friends from the minute we arrived. They said they were building an office and moving in soon. I hope it doesn’t change their laid back family atmosphere!
The RV was great, clean, and ran well. It took us a couple days to get used to driving it but we did just fine. It was so much easier than driving all the way to Florida! When the kids had to use the restroom we got to skip the whole 30 minute ordeal of stopping to find a clean bathroom! What a relief!
Once we finally arrived at our campsite it was late and we just pulled in slid out and made a bed. It was that easy. I figured it would take us am hour just to get settled in. In the morning I was dying for a cup of coffee and was pleasantly surprised there wS not only a coffee maker but filters too! (I had to go beg some coffee from a neighboring trailer). I guess I missed that part of the orientation but that was great!
The week on the beach was great! The ride home somewhat I eventful except for the windstorm we hit and broke a roof vent off. We stopped at an RV sales place and they guy said that happens often if we didn’t close it properly. So we bought a new one since perhaps we left it open the night before. And we’re back on our way.
When we dropped it off it was after their normal business hours I’m sure but Troy still came out and greeted us and asked how our trip was etc. I didn’t expect that at 10 at night but it was nice.
All and all great experience with a wonderful Christian family and business. Would and will rent from them again! I have family in the Houston area and they’re already booking their fall trip with them!
Will post pics when I can get to my computer!