Planet Sub

Tried it again and had just about the same experience as before. A very sloppily made sandwich with crumbling bread and greasy vegetables. This time I tried the Dagwood. I just don’t know what to say. I was contacted after my first review by a manager stating he wanted to make things right and that this is not their standard. I responded to him saying I’d be willing to hear him out. I got no response after that. I took it upon myself to try it again when I was in the area and took a friend along with me. He was not very impressed either. In fact, he got a soda that was all carbonated water out of the machine. He ended up just getting iced tea instead. So I don’t know what to think. I find it hard to believe I just happened to be there on two different days that both were below the supposed standard. All I can say is this is strike two. I don’t know that there will be an opportunity for a third. I’ve already wasted enough money.

Not good. All bread and grease and not good bread. Would not recommend trying since there are so many other sandwich shops around.

Awful. Awful. Awful making a decent cheesesteak is not difficult. This had zero flavor and was overpriced. Will not try again.
** update. The Regional Development Manager contacted me to try and resolve the issues. I have to say this was a really classy move. A good business knows that to improve customer traffic and retention, you should always offer an amicable solution when a customers experience is bad. Kudos for that. I would have to increase my rating just for that.

The quality of this place has gone down considerably since they opened. At first, they were very friendly and the food quality was very good. However, since then both service and quality has gone down considerably. The last couple of sandwiches have been okay at best. To the point, that I won’t be going back any time soon. Service too has gone from friendly to «oh, we have some business to deal with». I would say to try someplace else.

Went there for lunch on Thursday and there was no one at the front counter when I walked in. After a short wait to have my order taken the sub was ready very fast. As for the quality I would put the food slightly better than subway. The atmosphere is very «chipotle» too which isn’t an insult, it just has that same feel.

Never going here again, although the service was fast the quality of chicken was disgusting. Every bite was crunchy like cartilage and had way to much spice on it. My friend also found a hair in her sandwich (she pulled it out of her mouth).

I like to give a place a few tries before a review. This was my third trip to Planet Sub. After trying a different sub each time I will say that there is nothing that sets this place apart from any other sub shop. Jimmy Johns, Penn Station and Planet Sub are all pretty much the same. I do enjoy all of their subs but I wouldn’t drive out of my way for any of them. So if you are in the neighborhood and want a good sub, stop in. Just don’t expect to be blown away.

After calling and speaking with the manager he took care of us. Steve went above and beyond what many managers would have done. He is very pleasant and cares about the shop.

I got the Philly cheese steak and the steak was very dry. They burnt the bread very bad close to not edible. I got my daughter the grilled cheese off the kids menu and it was cooked the same way. She did eat the entire thing though it was mostly bread with a very sad portion of cheese.
I would put the quality on par with Sheetz if not a little lower.

We’ve been wanting to try this place and it ended up being a good experience overall.
My husband got «The Experience» sub and it was ultra spicy! He liked it but it would have been too hot for me to eat if I had ordered it.
I had the cheesesteak which was different from usual because it came with creamy Italian dressing on its instead of mayo. It was good.
The prices are good. Our two subs plus a «pizza boat» for the little guy was only about 12.00.
Biggest pro: the bread is very good
Biggest con: no fries for a side dish… only chips.

Great locally-​owned sub shop. They offer a series of sub options and the staff is very friendly. The bread is made in-​house and it’s delicious! I highly recommend giving it a few visits. I’m a big fan of the Beefeater sub.

I’ve been here several times since this business has opened, and every time I’ve found new menu items that I’ve fallen in love with.
Despite being flanked by impressive competitors (BurgerFi on the left, Chipotle on the right), Planet Sub manages to draw my appetite the majority of the time. They have a very wide variety of subs, from beef, chicken, seafood and vegetarian, as well as a beer menu. Additionally they have soup, salad and wrap options.
The food has always been above-​average, and if you can’t decide on a single one to get I’d recommend the Beefeater. The staff is friendly and service prompt. If your sub is toasted (as is standard) the wait time can seem to drag, especially if they are busy, but it’s worth it for the quality of food… all of which is fresh and made daily (as is the case for the bread).
Sidenote: their footlong subs are formidable in size. Don’t be surprised to find yourself saving half for later. And as a friendly FYI, if you do I found that reheating the subs in the oven at 350 °F for 15 minutes works just fine.

Great atmosphere and really nice customer service. Food was delicious too. I will definitely be coming back to enjoy more subs:)

Stopped here today for lunch with my sister. I was excited to hear this place was family owned, so I wanted to show my support!
The staff is super nice and attentive. Everything is also super clean and they have no problem addressing questions, concerns, etc.
I ordered a half buffalo chicken sandwich with their blueberry tea. It was okay. The sandwich was really dry, even with extra buffalo sauce. It had weird lime and pepper spiced flavor on the chicken, sauce, lettuce and tomato. The sandwich was over toasted as well. I wouldn’t recommend it or order that again. Lol it was definitely weird.
I’m not going to lose faith, and I’ll definitely come back someday just to try something new in hopes today was just a fluke!

I love my sub shops so I was excited to hear of a new place to the neighborhood. The sandwiches on the menu sound amazing. I just wish there was more care put into the making of the sandwich and being more timely. I feel like there could be potential. The wait is long and the sandwich toppings are piled right in the middle and not evenly distributed. I also ordered mine without tomatoes which the tomatoes were put on it. I know mistakes can be made but I went back about 2 weeks later to try again and had the exact same problems. It’s too much to pay for a sandwich when care is not taken in preparing it. A huge disappointment. Looks like I’ll be sticking with my Jimmy Johns and Penn Station.

This was my first time trying this place. Sub places are a dime a dozen, so you can’t be average if you’re going to survive.
I ordered the planet sub and asked for no mayonaisse, which is usually a simple request. I got my sub to go, so it wasn’t until I got all the way home and unwrapped the sandwich to find it covered (I mean drenched) in mayo. Come on! You can’t get that right, you’re not going to make it. Well the sub went right into the garbage and I won’t be back. Take pride in your work and get your customer’s orders correct.

I entered this restaurant confused and left confused. We entered through the back door, same set-​up as what neighboring Chipotle has, and walked into a little disarray. People were standing around randomly so it wasn’t clear where to go to even order. Eventually we figured it out and got in line. We ordered and were given a queen of clubs playing card. No further instruction. The lady already moved on to the next in line, so we walked over and helped ourselves to chips and the boys got their beverages. I ordered a local beer (choice of two drafts) which was eventually brought to me by the manager. After about 5 minutes, a guy comes out of the back calling for a queen of clubs. By that time we had figured out that’s their gimmick– instead of getting to know what could be a regular customer by name, you’re given a card to identify your order. While we ate, it was interesting to see we weren’t the only ones confused by the card. The food was good. But then I wasn’t sure what to do with my trash and my beer glass. So we left it.
I’m giving it an optimistic four stars. I don’t see it ever being better than that. And, I’m afraid I may end up downgrading it after my next visit. But, maybe they’ll figure out how to create a better customer experience.

Ordered a classic turkey sub. The sandwich was mostly toasted bread and very little of anything else. The sandwich looked «empty» when I took it out if the wrapper. I had to really look for the contents of the sandwich.
I like trying new places but I really didn’t feel any value eating here.
On the positive side, the place was clean and employee at the counter was pleasant.

Unfortunately, the service and food quality were extremely dissatisfying.
As soon as the cashier took my order they ran to the kitchen rendering me incapable of informing someone that the soft drink machine was turned off. To comment on the quality of the sandwich, my ingredients were piled into the center of the twelve inch sub with large amounts of mayonnaise with a remarkably uneven spread on my sub. Aside from the poor service and poor sandwich construction, the worst part of my meal was discovering the 3 inch piece of scotch tape slathered in mayonnaise peaking out half of my sandwich.
Overall, I simply expected more from a brand new establishment in the area looking to gain a reputation. I also took to Unilocal because of the difficultly I had trying to leave feedback directly with Planet Sub.

Get the app before you go! You’ll get $ 7 food credit after spending $ 99!
Here’s how it works– order at the counter and be sure to say if you want your sandwich warm or cold. The default is warm so be sure you specify. Use the app at the counter and then receive a playing card for your order. If you are lucky like me, you’ll have the lucky card and get a grab-​bag gift. I won a water bottle! When you’re order is ready, they will call out your card and deliver to your table. I ordered two halves: a green turkey & a smokey southwest chicken. Boyfriend and I split each half and we both preferred the green turkey which includes:
Oven Roasted Turkey, Bacon, Cream Cheese, Guacamole, Onions, Sprouts, Tomatoes, Salsa. I always order without tomato but if you like them, they would pair so well with the ingredients.
The half subs are $ 5.50 and the whole subs are $ 8.50. Obviously a much better deal getting a whole but we aren’t big eaters and wanted to start knowing the menu. My next visit will include another green turkey and something new.
Worth noting: they have vegetarian, vegan and gluten-​free options. They also cater and have a birthday club. Yeap, I’m a fan!