Robert S Chen, DMD MS – New Age Braces

I’m off braces for couple years now. I think ppl should know the true nature of Dr. Chen’s office
The office was clean and the staff were nice. However, there are couple things you need to know if you want to get treatments with Dr. Chen.
1. His weekly working hours are less than other orthodontists offices and that’s probably why it’s so hard to reschedule your appointments with Dr Chen.
If you only have a poking wire then that’s another story cause his staff will be there to help you but not Dr. Chen.
2. Dr. Chen doesn’t like to wait so when you walk into that checkup room, you will see all the dental chairs are occupied cause Dr. Chen can only see one patient at a time and the rest patients need to wait till Dr. Chen gives instruction to his staff. After his staff finishes the procedure then you will need to wait for Dr. Chen to check again if the procedure his staff did was right. This is time consuming thinking about other 5 patients are all waiting for the same thing.
It’s not just patients waiting for Dr Chen but also his staffs were waiting for his directions too.
If your plan to take your kid somewhere after his dental routine checkup, I strongly suggest you give it at least 30 minutes extra time or you will be late
3. His wife, Grace, manages new patients instruction and insurance. When she showed me the examples and after braces treatment, I remember exactly what she said but that’s not the treatment I got. I informed Dr. Chen about what his wife said but then he took out the contract and said it didn’t say on the contract.
Obviously Dr. Chen knows exactly what his wife told his patients but did not even try to correct that wrongful information.
It’s important to visit more orthodontist offices and get more options and make sure what they say was indicated in the contract before you sign.

Visiting Dr. Chen for a medical consultation was a flustering experience. I am 19 years old and was not able to get braces as a child. I came in to see how I could correct a deep overbite that was causing me to grind my teeth. Here’s what I learned:
1. Dr. Chen is condescending. After I told him that the teeth grinding was causing sensitivity and soreness, he interjected with a long-​winded lecture of how I was wrong. «Your teeth aren’t causing you to clench your jaw, YOU are causing you to clench your jaw. Ok? Do you get it? The brain sends signals down to the muscles, not to the teeth.»
2. Dr. Chen is insulting. I made the mistake of wearing a Wharton T-​shirt. I happen to have worked my ass off to get into this school. For some reason, Dr. Chen thought I was stupid and found it necessary to illustrate his point via analogies involving my school. «You could’ve gone to Wharton, or you could have gone to De Anza (community college). But you can pay the expensive tuition for an Ivy League School. Think long term.» Somehow this related to teeth.
And by far the most ridiculous part…
3. Dr. Chen is unprofessional. My mother of 45 years was with me during the consultation. She was raised in India in a time and place where there was no orthodontic treatment. He said to her (yes to her not to me), «I don’t need to examine your teeth and I already know your problems. Your teeth are small. In a few years, they’ll be even smaller. Your going to need root canal, crowning, hell you might have to get all your teeth removed.» This is how he tried to convince me to get treatment, by making an example out of my mother’s teeth.
After all this, Dr. Chen got up and left without so much as bothering to shake our hands, and left us with one of his office assistants. She had to explain how Invisalign treatment works and let us actually see a model. Why didn’t the doctor show this to us himself?
Please do yourself a favor and find another orthodontist.

Dr Chen is the best of the best when it comes to correcting cross bites and other tough dental issues. He has done a great job with my teeth so far and I am excited to find out what my teeth will look like when we are done.

Both my children are under Dr. Chen’s care. We are happy so far.
The staff is friendly. Dr. Chen takes time to explain all your queries.
My teen has invisalign and from day one he was motivated and encouraged to use it right so he has effective results and he does it. There is definitely something about Dr. Chen that my children want to follow daily routine.
The ex-​pander tightening, keeping the braces clean, flossing between the braces etc…
Know to call if you cannot make for an appt for any reason.
Overall, will continue with Dr. Chen and will recommend to others.

Hey! I got my braces from here and they are amazing! The staff do a really great job of making me feel so welcome and not so nervous. The doctor himself is super nice and funny and very knowledgeable!!! Other people may have a horrible braces experience, BUT you won’t get there here at Doctor Robert Chen’s Office

Today is my last doctor visit at Dr. Chen’s office. After a 12 months Invisalign treatment, I finally have a nice beautiful smile and am very happy with the result. My bite has been fixed!
I started my Invisalign program in February 2011. My experience with Dr. Chen and his staff members has been excellent. Dr. Chen is an Invisalign specialist. He’s knowledgeable and very delicate especially during the computer programming phase. I believe this is instrumental in getting the right teeth alignment.
The staff at the office is very nice and friendly. There are two offices (Cupertino and Sunnyvale), which give the patients more flexibility and convenience in terms of office visits. The facilities are clean and well-​kept (although the Cupertino one is newer and better-​lit).
Grace who handles the quoting and claims is very knowledgeable about the insurance claim process. She’s very responsive in responding to my emails and makes sure I have all the documents I needed to submit for my FSA claim.
Thank you to Dr. Chen and all the staff at New Age Braces once again!

After several treatments there, this is my review so far. Believe me, I gave them as many chances as I humanly could. The facility is very clean and nice. However my experience was just the opposite for 4 reasons:
1. The staffs have miscommunications amongst each other, they already took my insurance info but the other one ask me again. This shows lack of preparation and attention prior to patient’s appointment.
2. They have one staff for scheduling, another one for pricing, another one for something else… etc. So confusing. And they make you wait for a long time in between, basically wasting your time.
3. They are very expensive for all the treatment plans. The staff Grace is a bit snobby and constantly interrupting the patients’ question with her «pre-​emptive» sales script before you even finish. People go to dentist office for customizing plan.
4. Dr. Chen lacks patience and bedside manner, he is a poor communicator and doesn’t listen to patient very well. Basically it seems the condescending company culture seems to run across the entire office.
I don’t care how many years of extra school the dentist goes to or how good the facility is. I already drag going to dentists, it would make it worse if I have to deal with their poor customer service also! It’s not worth the high price. I wasn’t happy with the result for my teeth either.

Yaaaay! Dr. Chen is über cool! (and his staff, of course).
There was this one time (at Band Camp), a few days before Christmas (when I did nothing but chow and chow… and chow), the edge of my wires slipped out the end bracket and was making me very uncomfortable from all the poking it did to my inner cheek. I call the office and voila! I was asked to come in — and was given 2 choices of times to come — the same day. I had anticipated from them to tell me something like «Uh, sorry, we’re trying to finish every single child before the Holiday» or «Eh, just bear with it until after the fireworks in 2011.»
During that day that this even occured, my family and I had planned a lunch out at En. My appointment with Dr. Chen was right after lunch and I was a little worried that I’d arrive at the office with plenty of seaweeds or fresh fish meat stuck in betweenmy brackets.
Lunch finished early and I decide to just drive to Cupertino already. I arrive at Dr. Chen’s office 15 minutes early. Dr. Chen comes out of the clinic and greets me. He starts to talk to me about what happened with my wires and immediately asks me to come in to be seen!
So he explains to me that the wire he used for my lower brackets the last time were actually super thin and that it can easily bend when I eat (GUILTY as charged) and slip out of the bracket. He tells me that they’ll replace it with a slightly thicker wire.
I was in and out of the office before my actual schedule! Whew!
Although I live in Sunnyvale, I do not mind driving to Cupertino for some of my appointments. The staff is friendly and pleasant. Dr. Chen is very tact and professional. This office is not one of those offices I’d not look forward to going back. This clinic is located in a little retail strip along Stevens Creek and De Anza — Town Center Lane. There’s a froyo shop next door and martial arts clinic.
It may be a little bit of a challenge to find the office if it’s your first time so plan to come here early, so you don’t miss your appointment in case you get lost. Parking is plenty at a lot.
Thank you, Dr. Chen. See you next year!
Oh and my teeth are straighter now, more than ever. Can’t wait to get them off and flash better smiles!

Dr. Robert Chen and his staff are always very nice, attentive, courteous, and professional. 3 of my four children are or have been patients of Dr. Chen’s over the past 10 years. The fourth child is still too young to see an orthodontist, but if and when she does need to see one, we will make a bee-​line to Dr. Chen’s. He even has given out his cell phone number in the case of an emergency. I don’t know how many doctors are willing to do that and most want you to go through an answering service after hours. I am very satisfied with the care my children have received and am very please with the results.