Dryclean-Pro

I would give negative star if I can. After their professional cleaning, my white shirt got a dark spot. Thank you.

I brought in a skirt for dry cleaning because it had a yellowish stain that I couldn’t get out even with some perfunctory scrubbing with water and soap. Then I realized that the label indicated «dry clean only».
It cost $ 6.80 and took about 5 days (Saturday to Wednesday pickup), but the service was lacking. The lady at the counter said they tried cleaning it 3 times, but I got the distinct feeling she was just lying through her teeth. The skirt was basically just pressed/​ironed, and it cost me $ 7. They didn’t even give me a discount for not doing what they were supposed to, which is to remove the stain. I won’t be back.

Gave a shirt and a pant and requested dry clean. Got the shirt back and it did not fit right anymore, also color faded faded/​uneven. Immediately I knew this shirt was put in the Laundry and also perhaps pressed at high heat. Called them to check what was done, and they admitted they put the shirt in Laundry and dry cleaned the pant. We told them we wanted dry clean, their response is that most people want their shirts laundered and pants dry cleaned… We asked them, what has that have to do with us??? Shirt and Pant are Armani Collezioni. Shirt was purchased about 6 months ago for $ 400 and apart from that it took a while to find the right one. We have gone to other dry cleaners for years and were always happy… We recently moved to this area and needed a new dry cleaner — bad luck. I have never experienced any dry cleaner assume a service from the service menu based on what most people want apart from the fact that we told them. Shirt is useless… Very upset.

Horrible!!! This place will ruin your clothes or misplace it. My husband has to go to China business trip tomorrow so he dry cleaned all the shirts yesterday, only one of the came back ripped off. It’s Hugo Boss slim fit nice shirts and my husband has three of them. Clothes instruction is dry clean with warm iron not Hot!!! The owner, Vicky refused to pay for it and told my husband She will fix it. However, when my husband went back to pick it up it was not fixed.
This is not the first mistake, they lost my husband expensive pants. I also had my blanket zipper fixed by Vicky here, only problem is it was done so poorly I ended up buying the sewing machine and redo it myself.
My best advice is never take your expensive clothes here NEVER!!!

I went to this business on a Monday to clean five shirts. Drop off was friendly. I got a receipt for $ 14 for fives shirts. The same night, I got a call from a young woman from Dryclean-​Pro. She says they only find 4 shirts and started to question me if I actually dropped off 5. I assured her I did and reminded her their clerk counted my pieces and I have a receipt. Then she says their clerk charged me too little and she is going to update the invoice to $ 20+. I am a big believer in individual and business responsibility. I believe if you made a mistake, the solution is not by penalizing someone else. I told her exactly that and she laughed on the phone. I was shocked by her reaction and at the business practice. I didn’t appreciate she kept questioning if I dropped off all 5 pieces, as if to push the blame to me, instead of acknowledge they lost my shirt. And charge me more? Why am I the first suspect when something goes wrong at your business, especially when I have a receipt?
Then Vicky the owner got on the phone. She first questioned if I dropped off five shirts, then she said she will check with her clerk the next morning. I was frustrated enough by this time that I just asked her to find and return my cloths. Tuesday evening I went there. Vicky was there and showed me the 4 shirts they have I told her what the 5^th missing shirt looked like. A little bit after I left, Vicky called me and said they found my 5^th shirt and offered to clean the shirts for free! I appreciated the gesture and said I will pay. So I went there today and picked up 5 clean shirts and paid the $ 14 as on the receipt.
I appreciated the personal attention Vicky gave to this matter and the resolution is satisfactory. Hence 4 star.
The message I received from Vicky and the other young woman on Monday was different. So perhaps the lesson here is to not waste your time/​energy on the phone. Just go to Dryclean-​Pro and talk to Vicky face to face if there is an issue.

The service is awful and owner Vicky doesn’t know how to do alteration. She will ruin your cloth

It’s hard for me to have a strong opinion about this dry clean place. I live across the street, so it’s not like I’d go anywhere else, right?
Reasonable prices and lead times, friendlyish staff and I’ve never had any problems. I do always call ahead to make sure my things are ready by their estimated date. They tightened up the buttons on my coat for me (per request) without an extra charge when I sent it in for dry cleaning! That was nice.
Heads up that they send out 100% leather goods to a specialist, so it takes an extra few weeks.

I had one very expensive beige wool coat dry cleaned here a month ago and I picked it up and it was perfect. Not sure about the other reviews, maybe I got lucky. I dropped it off on Tuesday and picked it up on Thursday for like, $ 8. Also, I forgot my tag and they looked me up by my phone number so I didn’t have to go searching for it. To me, that’s a steal and the fact it looked brand new again, even better! Thank you, Dryclean-​Pro!

Tried them a couple of times when my other cleaner moved out of town. The first time was uneventful. The second time was horrible. 4 of my shirts had been stained and slightly burned by what looked like a dirty iron that’s too hot. Some buttons went missing also.
The clerk claimed that it’s nothing they did. She said all the can do for the price is clean and iron. They don’t inspect for the quality if the work. She said that if I wanted the shirts clean, I should pay for the more expensive dry cleaning.
This, of course, is ridiculous. I’ve used cleaners for over 20 years and never once had this happened to me before. I asked to speak to the owner, who told me the same thing. So it’s not just the clerk who thinks this way.
Never going back. Irresponsible and unreasonable people don’t get my business.

If there was NO stars, that is what I would give. THIS place. Brought in 3 expensive men’s jackets. Picked up after dry cleaned and brought home. Two jackets had crushed/​missing buttons. One jacket (an expensive Italian blue blazer) had a 1″ round «stain».
I brought the jackets in to show owner, Vicky, (a most unlikeable and UNprofessional individual) and I was greeted with various excuses («your buttons were not heat-​resistant» to «that stain was NOT done here»). After a half hour or arguing, she finally agreed to replace and pay for ruined buttons on ONE jacket, and replaced another broken button on a different jacket. When I threatened to take her to court on the Italian jacket that had the stain subsequent to cleaning, she reluctantly stated she’d «ask the reweaver» if anything could be done. A week. and a half later, with no phone call from her with any updates from the reweaver, I made another appearance. The jacket was DONE and I never even got the courtesy of a phone call that it had been done nor that it was ready to pick up. I would never step foot in this place EVER if you have something special you need dry cleaned. Despite her claims of being in business since 1988 and «never have anything like this happen» before, I seriously doubt I was the first, and. certainly know I will not be. the last. Go elsewhere where your business will be appreciated and respected.

I had used these guys for two years and was satisfied with the workers and service. They gave me the wrong clothes on two separate occasions which I was fine with as they were kind and apologetic. I then received a suite which had a new whole in it. The owner was very rude and took no responsibility. She was demeaning and made no effort to make up for the mistake. Not only did she not ask to fix the mistake she accused me of being a liar and was extremely rude. Is there such a thing as a good dry cleaner? I will definitely not return.

This review is directly related to VICKY, the disgrafeful owner of this business. Not only does she ruin your clothes, but she proceeded to call me a «liar» along with many other rude and racist remarks.
I’ve been going here over a year to dry clean and launder our clothes. Last week, I picked up my boyfriend’s expensive custom business suit, that we purchased in July. Vicky and her team «Cleaned» it, and unfortunately «RUINED» it. The suit was 4″ too small all over the body. I had to take it back to my tailor, and spent $ 108 fixing Vicky’s mistakes. The lining of the suit had shrunk, and he was not even able to button the jacket — the pants came up well over his ankles.
When I took it in the very next day, Vicky made all kinds of excuses telling me their machines can’t shrink suits and the suit must be old. I did not ask for a refund, but simply wanted to find out why this had happened this time. Vicky began to scream and yell at me, calling me a «Liar that is trying to scam a business». Why would I lie about this, the suit was custom, and all of a sudden does not fit? I was calm and did not engage in the arguement — even as I was waiting to pick up the remainder of my clothing Vicky continued to curse at me and call me a liar. She seemed to think that the suit was old.
It’s too bad that I can’t continue to support this small business. I am more upset that Vicky thinks it’s ok to scream at her customers and call them rude and racist names; than I am at the repairs that had to be fixed… nothing but denial! Stay away from this place… they will deny ruining your clothes and scream horrible names at you!

I rarely drive to a dry cleaners outside of Santa Clara, but I had to come here for a challenging cleaning problem. I ate a hamburger and grease splattered all over my favorite silk blouse. I tried Dryel and Dryel stain remover from the home dry cleaning kit but it made the grease stains spread even more! So I went to Vicky and her team and they got every little bit out. Thank you so much! Stain miracle workers here.

I was just about to get rid of my old Tumi bag – it was dirty and pretty dingy looking. Dryclean-​Pro sent it out to a leather/​bag specialty cleaning service, which was not cheap. But they did a great job and it looks almost new now!

Vicky did a fantastic job with my trench coat. She fixed something relatively challenging (a tricky buckle) and made my coat look new. She was courteous and business savvy. She fixed a suit button for free and got my long term dry cleaning business.
Vicky knows what she’s doing.

I brought my Coach bag in, on a whim, to see if they could clean it. I paid over $ 200 for it and it was pretty dirty only because I used it as a diaper bag and brought it absolutely everywhere with me. I wanted to restore it, so I could get more use out of it for having paid so much for it. Thankfully, Dryclean-​Pro was able to clean it and it came out absolutely amazing! I couldn’t believe it. I was so happy that I had to show it to my Mom, Aunt and G’ma (I know, I am a huge dork!) and knowing the condition it was in before, they were all very impressed! My G’ma is now going to bring her purse in:) I paid $ 18 for it and it was well worth it. I highly recommend this place and another plus, it’s GREEN! I will write another review after I bring dry cleaning in. Hope this helps!

These guys do magic with stains. Another dry cleaner caused an ugly brown stain on one of my blue shirts, and then denied responsibility (Rex Cleaners in San Jose). They did try to remove the stain (for a fee) and failed.
About to write off a $ 200 shirt and reluctantly re-​buy it, I brought it here in the hopes that they could resurrect it — and they did. The shirt looked as good as new!
In my nighttime adventures, nice articles of clothing get inevitably get stuff on them. Beer and cosmos from the dudebros and girls in clubs. Or post-​bar food afterwards. These guys have never failed to restore my clothes to pristine condition.
The wait time is consistently two and a half days (drop something off Monday morning, get it back Wednesday evening), which is about average.
One of the best dry cleaners in the area, especially for their ability to remove stains and make clothes look as good as new.

Great prices and great turnaround time, two things you really want in a dry cleaner. Everyone that works here is really nice and if there is an issue they will tell you upfront and let you know about any risks before actually taking your garment. I had a dress with faux pearls on the shoulder and she mentioned it might ruin the embellishments if I had it dry cleaned. I gave them permission to do it anyway, but I really appreciated that she mentioned that to me before I left the dress with them.

Alright so I’ve come here quite a few times now and I’m pretty damn impressed with their service. They’re 20 min from my place and I still go outta my way to drop my stuff off here.
1. They’re cheaper than most places that I know
2. They’re straight forward friendly and get my stuff cleaned
Case in point: I have a white jacket that is a pain in the ass to clean. First time, they got it completely clean. Second time, I accidently got stargaze lilly pollen on it which smeared and left HUGE orange marks (it’s extremely hard to get out) and they got it out spotless. They charged me $ 9 for my white coat whereas other places charged me $ 20.
Big fan of this place.

I am not satisfied. I brought in a pair of gray jeans that had some oil stains near the pelvic area and some discoloration at the leg. This is my first time dry cleaning anything, the reason I came in was because my pants specifically ask to be dry cleaned only and this place seemed to have good reviews. When I came in, she asked about both spills and I described that the pelvic area was a food spill and that the leg area I was unsure but if she could not get it out I did not mind because I understood it could be a discoloration.
She said it would be done in 3 days and that she would call. I never received a call. I came in a few days later and picked up my pants. She brought out my pants and I inspected them while I was getting in my car, I noticed that ALL the stains were there. The only difference in my jeans was that they seemed ironed.
I immediately brought them back in and she’s like no this is a discoloration I can’t do it and I explained that the pelvic area was the one with the food stain and asked if she could try to get it out. She tried again and after about 3 minutes she brought my pants back with one side of the spill removed. She said that she seemed to be able to get one of the sides so she’ll try the other side and I could pick up my pants tomorrow.
When I picked up my pants the second time, the stains from the pelvic region were removed. I feel like because I admitted there was a discoloration in one area, they did not even attempt to clean the pants at all. If I were to bring in pants I really cared for, I would probably hesitate to bring it back here again, sorry.