LabCorp

Went there yesterday with the wife.
The procedure appears to be the following:
1. Walk in door go to front desk.
2. Sign your name onto a sign in sheet on a clip board at front desk
3. You go back to your seat and wait
4. Front desk person calls you to front desk so that your name and info can be entered into computer system.
5. You go back to your seat and wait
6. When it is your turn the door to the left of the front desk opens with someone calling your name.
Got there at 9:20am. Wife left her name at the front desk.
We sat down and waited.
It was too quiet. It was like a library. There were a lot or people sitting around waiting.
There is a flat screen TV up on the left side wall, but it was powered off.
During the 55 minutes that we waited, only a couple of people were called to the front desk to be entered into the computer.
Because it is so quiet, you can hear their conversation from any location in the waiting room.
Also, only a couple of people had their names called by the door opening.
It was about 10:15am, when we decided to leave. We heard a guy on the opposite side of the waiting room say he had been waiting since 8:45am to get his name entered into the computer.
Since our Health Insurance accepted Labcorp or Quest Diagnostics, we walked out the door and walked over to Quest Diagnostics, which is about 3 doors away at 1634 Market Place Blvd.
When we walked into Quest Diagnostics, the front desk lady said good morning and promptly wife entered into the computer.
Another person looked at computer, said that she didn’t have what we were looking for but would get it in a couple of days and would call us.
We were in and out in 5 minutes.
The lobby at Quest looked more modern and didn’t feel like a library. It even has a small area for kids to play.
It also has some cushy benches for people that don’t like the chairs or for people that may need more hip space.
There was nobody waiting.
At Labcorp, there is a cross eyed lady that works at the front desk. Not sure why it takes her 55 minutes to call 2 people to be entered into the computer.
At one point, the front desk lady opened the door to call someone in.
Either she is slow, or the place is under-​staffed.
Most people wait a long time and are in limbo at Step 3.
I don’t know why the TV is turned off. Having it on would give people something to look at. The sound from it would add some ambient sound to waiting room so that people can have conversations that don’t travel across waiting room.
I give this location one star for poor service, which is more of an Operations issue.
The service is worst than the DMV. At least the DMV gives you a number that you can track on a monitor.

Staff are impersonal and unhappy, except when they want to know if you’re fasting.
The entire place is quiet like a library, so everyone waiting in the lobby hears the conversation when the Front Desk lady checks you in or reviews your lab order.
We’ve been twice and I’ll continue to schedule appointments here. Their hours are way better than our pediatrician and service is competent.
Each time, we’ve waited ten (10) minutes past our scheduled appointment, which I suppose is acceptable overall, but it seems longer, especially when you’re fasting.
Customer service can be vastly improved by simply having 2 people at the Front Desk, instead of the one lady running the show. She’s doing her best and is knowledgeable, but she doesn’t have the time to show she has a caring heart.

Rude, not terribly competent. They make an already unpleasant endeavor even more unbearable. Of course, I can’t imaging Labcorp gets a really great pool of talent that wants to work there. Let’s see (says the enterprising young person)…should I take that job at Google, or collect bodily fluids in a small town in Georgia?
I would say the woman I dealt with found her calling, since she didn’t look fit enough to lift a garbage pail.