Grade A Painting

This was a grade A job. She was going thru some major crisis and is writing intrigue reviews on how we conduct business and our work. We have won awards on Kudzu and the Angies List Super Service Award 3 yrs in a row, we did everything to make her happy but could not please Antoinette and she gave my painters the check before I showed up. She took out $ 800 for what she called a inconvienence fee for a second coat on the trim. We did it for free and should have charged $ 1900 extra. I ended up having to take the company money to pay my employees. We strive 100 percent to make our customers happy but nothing I or my crew could do.

This review is primarily for the owner Dustin. He showed up to give us an estimate and came across as a professional. He even sent a thank you note after his visit; my husband and I were so impressed. Once he got his deposit everything changed. First, he gave us a timeline based on doing one coat on the trim. Once the actual painters came to the house they realized it was going to take two coats. This added three days to the timeline. Someone with a lifetime in the family business should have known what the job would entail. I felt bad for the crew who had to postpone other jobs. My second issue came at the end of the job when I learned that he kept half of the payment for himself ($ 1800) and the guys who actually did the work got the other half. Doing the math, each guy earned about $ 200 for seven days work. Finally, he was awful to communicate with when we were discussing our concerns with him. He yelled at us and refused to have a conversation. He believed that giving us a «deal» on our job gave him the right to act unprofessionally. If you want great painters, contact the actual workers — they are good guys and so honest. Joel Madrid is the lead.