Dick’s Sporting Goods

A FIVE STAR EXPERIENCE INDEED!
I’ve been searching for a new elliptical and the one I had initially decided to purchase did not come with a cooling fan. So, I had to consider one of the other highly rated brands, Sole. Sole is sold exclusively by Dick’s and has an excellent reputation. After researching the company and the models available, I also looked at the reviews from consumers and the professionals.
I decided that I would drive to Cumming to see this elliptical, (the E35), and try it out. It was just as nice as the previous model that I had examined but I preferred this control panel, its instant start, adjustable stride and other advanced features. It also has a fan which is really necessary when you are spending a significant amount of time working out. The features on this particular model are comparable to the features of the Platinum Life Fitness model priced at over $ 3000.
I noticed that the price in the store was lower than the price on line. Hmmm!
When the young man comes over to assist us with purchasing the elliptical, he tells us that there are no more machines available. He also mentions that they have not received any new models since Christmas. He walks over to the computer to check availability and verify price. Meanwhile I have questions and I just let go with both barrels:
1) Why would Dick’s have a week long sale on ellipticals that are not in stock? You can’t sell what you don’t have.
2) Why is the price on-​line different than the in-​store price?
3) If I decide to order on-​line, (while in the store), will I get the in-​store price?
The guys look at each other and then call the manager, Jim to answer my questions. He, says that if I order on-​line and bring in my order receipt, he will refund the difference, almost $ 300). Cool!
I leave my husband to handle the purchase while I go up to the front and apply for the Score Card, (at the employee’s suggestion), because it would allow me to earn points to be used as cash. I actually earned $ 40 that I will be able to use during future visits. YES!
When I return to the rear of the store, I see that the manager is actually handling our purchase. He completes the order and loads up the bonus points on my Score Card.
HE THEN DOES THE UNTHINKABLE: On the front of my receipt, he documents that I will get a refund if I bring in the order receipt and he signs and dates the receipt. What? Priceless!
That is what I call a «Madelyn Move» and I totally approve! Now when I go back to the store, I should be able to handle the process with ease and efficiency.
***Had it not been for the research, I would not have known about the difference in price and would probably lost the opportunity for the discount and had I not gone into the store I would not have realized that the in-​store price was actually a better deal and $ 300 cheaper.
***Don’t forget to do your research both in-​store and on-​line.
***If free shipping is not being offered on-​line, allow the store to place the order because you will often get free shipping if they order an item that is not in stock in the store.
Today I saved $ 750 on a new elliptical. The current sale ends Saturday so if you are in the market, now is the time to get a great deal!
***** Everyone in the store tonight was very helpful and I had a great shopping experience. There was no waiting at anytime and business was handled in a professional and expeditious manner.
****1/​26/​16 I received a message that the «General» has finally arrived and will be delivered on 1÷29÷16. This is the longest I have ever waited for an item to be delivered. It feels like I have been waiting for a month, but it will only have been a couple of weeks. I will update the delivery and assembly process when completed.
1÷29÷16 Dealing with the local delivery service Double Time Transport was a nightmare, (lack of communication, unprofessional office, complaints registered with Dick’s and the parent company. It took 5 calls for me to finally get confirmation of my delivery. Unacceptable!
The delivery guy arrived on time and was a pleasure. No problems here. However, the box was delivered with a hole through it and it was noted and photographed. The elliptical was not damaged.
It took my poor hubby all day to assemble the «General». He started at 9:30 and finished about 5:30 because there was a lot to assemble and much of it tedious so he had to take numerous breaks. This machine is huge (very long and very tall), weighing in at 250 lbs. Good luck and don’t forget the mat!
1÷31÷16 I actually visited the North Point location for my refund and it was seamless. No problem at all and I was able to just stop at the nearest register, no manager needed.

I always have the best luck at this store and the cashiers are laid back and always willing to help. I really like this store and they have good sales.

Cumming location has the second worst customer service I’ve experienced. The prize for the #1 worst goes to Dick’s in Roswell.
To make a long story short:
I went to Roswell to buy a gun on sale — so my issue is with the poorly trained firearms counter help
Took them 20 minutes to figure out they were sold out
Left me standing there until I asked if another location might have it — it was a good deal
They stared blankly at me — I suggested we call another store
They gave me a phone number so I could call on my cell… myself. No attempt to call for me
Cumming store has the rifle
I go there and complete background check which is delayed for no known reason
They tell me to call back periodically — No attempt to contact me so I can complete the sale
I call back once, twice, three times, four times… I lost count after 8 or 9 weeks of calling
They continue to tell me background check is delayed
Ten weeks later I’m told my application has expired and I have to start all over
No one mentioned that this application could expire — I was told to continue to call in for status
I ask: if I do this all over again will you honor the original sale price
No they tell me — its been too long
Really, through no fault of my own… I’m done.
This is why I buy on Amazon, Ebay and other online sites now more than ever. I get much, much better service and prices are more than competitive.

I have a love hate relationship with this store. I generally like the selection and the overall quality and price of merchandise. If you join their membership reward program you can get some decent coupons after spending a little money. The thing that usually kills me is the customer service. I’ve been to this location more than 5 times and on several occasions I received poor customer service. I’ve also had a few great experiences, like when I was there for some adult softball gear. The sales associate went above and beyond to look in the back for something not on the shelf where it was supposed to be. So instead of a one star or a five star I’m going with in the middle. Another recommendation I have is to please get more Adidas gear. I will be back to this location.

Bought a Nishiki bike on sale last year. Nice bike except it has been in for service 6 times since I bought it. Which brings me to Dick’s bike service… Terrible!!! I could write a book just about how they have screwed up! Long story short, go ahead and buy a bike if you want to but DO NOT BUY the maintenance plan and NEVER go here for ANY repair. These guys have no clue!!!

While on Google Maps inquiring the hours of operation for the Dick’s Sporting Goods in Cumming, I noticed poor ratings… especially regarding service. Today, I spent 1.5 hours trying to purchase my son all of his football equipment and I cannot begin to tell you how helpful their staff was. My son is a small kid and after figuring out what he needed one of their staff, David in Team Sports, could not have been more helpful. I very much appreciate David’s help and level of service he provided to my son and I.

«‘What are these horrid people doing in my house?’ spat Mrs. Feagan,’ and how DID they get in?’ ‘Quiet, Mother!’ whispered Catherine.‘Can’t you see they have knives?‘
I didn’t want to end up like Mrs. Feagan, peeping out of a closet door. I wanted something to sweep out the trash that might intrude upon my peaceful home. Big brooms, pistols, and a brace of lapdogs won’t do it, so I found myself at Dick’s, staring at a wall of shotguns. With very interrupted help from the sole clerk in the Hunting/​Fishing area, I finally selected a lil’ stainless steel, 18.5» barreled 12 gauge pump with 3“chamber and open bore. The clerk volunteered, «Sir, you might want to just use #4 shot in that so that your house won’t have to be redecorated if you use it.» Nah. I will LOVE redecorating after the 12 double-​ought buck pellets have done their thing. Don’t want to have to talk about the ‘one that got away’.

We were looking for a basketball goal.
Pros (We’re not pros, I mean positives): The Dick’s employee told us that the goal we want goes on sale every few weeks, and that if we waited it would be $ 199 before Christmas. Also, we did pick up a pretty cool dartboard for $ 40 that lights up and has lots of games. Better selection of stuff than Sports authority.
Cons (We’re not cons either, I mean negatives): They didn’t have the goal I was looking for in stock. It was marked $ 349, but was on sale for $ 299. Stock was limited though, and in this case non-​existent. I asked when more would be in, they said they didn’t know. Called a few days later, and was told «I think we have some». I asked for them to actually check, as it’s a 15 minute ride for us, and I’d just as soon not come out if they didn’t have any. They had 1 left. But it turns out that it was $ 50 less at Sports authority ($ 249) anyway. for the exact same hoop, and Sports Authority had a 42 inch that would do the job for $ 160. In general, prices aren’t as good as elsewhere.
They did have a plastic ball return that was $ 20. At sports authority, they had a better one but it was $ 40. I do think Dick’s has a wider selection of stuff.
Worse part of it though, is the name. Don’t try to type it in your browser, much less Google it. You can tell these guys came up with that name before the Internet age.