DC Cheek Heating & Cooling

Scam is right. I was entitled to a year contract refund and they kept telling me to call back. They never attempted to reach me or return my calls. Don’t do it we went with another company. It is sad that a business can get a way with this.

Great service and great prices! I would highly recommend them! The gentleman Nick who came out to our home was very professional! Thank you!

Thank you for your prompt attention during this HEAT WAVE when our home was 90 degrees. From the professional and courteous technicians, to the superb customer care from your office staff, rest assured, this has not gone unnoticed! I highly recommend!

Our Furnace had been acting up and I wasn’t sure what the problem was. It was set to higher temperature but would never get there. This was terrible timing because this has been the coldest day in our area in over a year and we had a sick toddler in the house.
I had started off the day by calling a competitor and had waited at the house for them to arrive all day, but didn’t know when they would show up. I grew tired and called DC Cheek. They were at our house in an hour!
The tech came in and fixed our furnace. It took him less than an hour and you wouldn’t have even noticed him while he was here. After the service, he explained the issue and how he fixed it. The cost to repair was very reasonable.
I would recommend them to anyone else in the area and will be doing business with them again!

Wish I had read the above review before I called Cheek. I had basically the same experience with nothing but attempts to sell me a new furnace before knowing what was wrong with old one. They gave me potential prices to repair and told me they could have a new furnace installed the nest morning, while the parts might take several days to get. Even at the end they said they could still return the parts and get the new furnace because the new parts might not solve the problem.
I later discovered that they did not install a new transformer that they had charged me for. I talk to Dustin Cheek and advised of my dissatisfaction and the fact that his tech had lied about installing a transformer. They had in my opinion overcharge me by about 40 per cent even if they had installed it. I said he would look into it and call me back the next day to solve the problem. He never called and never offered to refund the money I paid for a transformer. They could simply have made an honest repair, made a profit, and gotten more business from my referrals, but instead they chose to use deception. Since Dustin never called as he said he would, I assume he condones or even encourages this type of service rather than honest legitimate service.

The thermostat on the main floor of my home quite controlling my A/​C so I replaced it and that did not fix my problem so I looked for a local company to investigate further and replace the furnace ignition on a different unit.
Looked up DC Cheek but there was not much info. They are very close to my home and I really wanted to establish a relationship with someone local to my new home so i gave these guys a try.
The Customer Service person was totally on the ball and got me an appointment with a service guy right away. She also offered me me their «VIP» maintenance program that would include the price service call and provide a 15% discount on parts plus do the routine maintenance and would qualify me a credit on my power bill from the local power Co-​op. This all sounded like a fair deal so i signed up for the program.
The service guy arrived the same day and diagnosed my thermostat problem as failed wiring and also informed me that my fan motor was shot. He gave me estimates for four different options ranging from just the VIP service to replacing the the fan motor, replacing the wire from the thermostat to the unit, replacing the furnace ignition in one of the other units and a couple other items that didn’t seem necessary. The prices ranged from about $ 320 for the VIP service to about $ 1500. I noticed that his estimates where not itemized to include the price of the parts but where broken out by individual jobs. Unfortunately, i was rushing in between confrence calls and didn’t drill down on the lack of itemization and signed up for the work I knew needed to be done all for a price including the maintenance for about $ 1300.00. This seemed a little high but I went for it.
The service guy informed me that they would have to schedule for another day and requested payment for everything up front. I was only willing to pay for the maintenance program in advance which was a good call since he didn’t let anyone at the office know to schedule the rest of the work.
I didn’t hear back from the company that day so I called the next morning ad was informed by the Customer Service person that she had no idea that there was more work to be done. She was able to move the schedule around a bit and sent the same service guy back about an hour after I called.
The service came back with another guy so they could pull the wire and they got that done on about 10 minutes and the second guy left and the first guy was done in about an hour but said he was not the maintenance guy and that would be a separate call. He collected $ 1000 and took off. It seemed like maybe a thousand bucks for one hour of work and not many parts was not such a great deal but I let it slide since he did what he said he was going to do and I signed up for it.
The next day the maintenance guy showed up to do his work and part way through that he informed me that one of my condensation pumps was near failure and that he had one on his truck that he could install for $ 250.00. I was in my office and on-​line when he informed me about this so I did a quick Google search for the pump and found that the most expensive pump listed was about $ 57.00. I told the guy what I found and he said his pump was different and showed me his $ 250 pump. What he had on his truck was a Diversitech ClearVu pump that I looked up on Amazon and bought for $ 47.00 and will install my self.
I feel pretty worked over on everything from DC Cheek now that i know they are willing to charge 5X the fair market value for parts. I contacted the Customer Service person and asked her to forward my concern to a manager to see if they where willing to do anything to adjust my bill. She got back to me yesterday morning and let me know that I would hear from one of the owners that day but no call and no e-​mail.
There are a bunch of other service providers in the area and I will find someone else to work with in the future and will be much more vigilant in reviewing estimates and asking questions about them and all the costs associated with them.
My bad this time, shame on me but not again.