Catch Air Indoor Playground and Party

This place is a poorly managed and outdated zoo. There was no responsible adult in management there on a Saturday (²⁄₂₈) with multiple birthday parties (ours being one) and general attendance (open play,) and the teenaged staff lacked the leadership, enthusiasm, and competence necessary to adequately manage the overcrowded conditions.
First, there is no ID system in place and no one monitoring that children are leaving with the appropriate parent/​guardian. Absolutely irresponsible for a place of this nature.
This place requires that children AND ADULTS remove shoes and wear socks, and there is inadequate and unsecured storage to accommodate this requirement, particularly when they don’t limit the number of people allowed to occupy the space at one time. You drop your shoes in a cubby or bin at the front door and just hope they are there when you return for them.
There was no one supervising the floor to maintain safety and order. We witnessed children running around with dripping ice cream and popsicles. Granted, parents should have been supervising these children as well, but there should be a designated place for eating and drinking, and there should always be a floor monitor when there is a large number of occupants.
We reported that urine was on one of the bathroom floors — we were told that there was another bathroom, and we never saw anyone address the «spill» in the other restroom.
The enclosed (netting) play area had an ODOR.
Several mechanical toys were not working.
The space lacks adequate hard seating for older adults (grandparents)
The space lacks adequate restrooms for the number of of occupants allowed.
The facility lacks PARKING.
The children had fun, although younger ones were overwhelmed by the crowd and noise. The parents, on the other hand, experienced an overcrowded, dated, dirty, poorly run facility that was certainly not worth the cost of a «private party» experience. NEVER AGAIN.

We had our daughters 5^th birthday at this location. We decided to book a private party to ensure maximum fun for all. A private party is supposed to include a party coordinator who sets everything up and keeps the evening running smoothly and on time. This is supposed to be a great alternative to having a party at home because there is very little fuss for the consumer.
The kids had a blast which is why I allowed for a couple of stars. However, the people who were paying, my husband and I, had a horrible experience. The «party coordinator» was incompetent. The whole evening was completely disorganized from the time we walked through the door. We were about 30 minutes into the evening before we were even introduced to the coordinator. Thankfully, I had come a little early and prepared the party room on my own. Not one employee asked me what was needed during the set up.
I had to ask when each event would be taking place (dance party, pizza, cake, etc) while 4 and 5 year olds were melting down waiting to eat and get to the party room. I was asked by an employee in the middle of play time, about an hour into the party, to pay my bill??? Traditionally, you pay the remaining balance after services are rendered, crazy concept, right. Since there was little to no service, I was not even entertaining paying that bill early.
My husband and I finally served the pizza to all of the kids after waiting for several minutes in a room full of hungry children. Good friends of ours and other parents pitched in to serve the cake to the 20+ kids who were there. No «party coordinator» in sight. I was only able to snap a few photos of our daughters 5^th birthday due to this lack of service. At the end of the evening, 15 minutes to spare, some of the kids wanted to play for the last few minutes left. I was horrified to go out to the main play area and find that all of the lights had been turned off and the staff were preparing to leave.
There were several other issues throughout the evening but, bottom line, do not EVER book a party at this location. Spend your hard earned money elsewhere.

This place is not very clean even though they advertise that they are offering a sanitary environment. It is outdated. Not efficient space for a baby/​young toddler (under 18 months). The staff
(a young guy named Dustin in particular) is not friendly and has no sense of customer service whatsoever. Monkey Joe’s is a much better option in this area.

This Catch Air seems to be a bit (maybe quite a bit) past its prime. Came here with our 1.5 year old and hoped she’d be able to really run off some energy. It was just ok. There seems to be a level of grime that comes with time and age. Lots of the items in some of the older pictures are just gone now. Things look old. Outdated. Worn. It was fine and a decent price, but I was a little disappointed.

While my son had a good time and the place is fun, I have to give 2 stars for the apathetic staff. They were not visible almost the entire time I was there. They were not verifying that people were leaving with their child. I saw several people, my self included, walk out the door with the staff not verifying that the stamp on the child’s hand matched their parent.
I am of the opinion that you should pay attention and know where your own child is at all times, but if your policy is to verify children leave with their parents, maybe you should endeavor to do that.
I have been to several of the indoor play places and there is always staff wandering around the place just to keep order and keep the place clean. Not once did I see a staff member anywhere but the register or in their «room».
I have been to this place before and never had these problems. Maybe it was an off day or maybe the place is heading downhill.

My 2 year old loves this place! I think he’d stay all day if I let him. There’s tons of things for toddlers to do to run off energy, and for the most part it seems pretty clean. Every time I’m there, there’s at least one employee walking around with a spray bottle and paper towels cleaning the equipment. Weekends can get crazy, epically when there’s a birthday party going on. Week day visits are the best for having the place to yourself.
I am a little disappointed that they haven’t changed the hard, slippery tile floor in the toddler area and the entrance. You’d think that the toddler zone (for ages 4 and under) would have a padded floor for those who aren’t quite steady on their feet yet. The rest of the place had foam mats on the floor, but the toddler area is the only place without the foam floor. I know that many suggestion cards and emails have been written by fellow moms suggesting they fix this, but it has yet to be changed.
Overall, it’s a great place for toddlers and kids who need to expend a little energy.

Catch Air Cumming is great for play, A+. Parties, however, barely get a passing grade.
Our party «coordinator» did not introduce herself. She did not communicate the order of events to me; in fact, she hardly uttered a (polite) word, never smiled from start to finish. It was very uncomfortable, and this alone was enough to turn me off forever. We had no idea what was going on and she had the audacity to get impatient and snippy when the kids were lining up for cake, «Do you, uh, just want to go ahead and get the group picture?»
I could have overlooked other small details, but the coordinator and her assistant were so miserable, it made the other oversights just as unforgivable.
Catch Air is for small kids, so parents stay and play, right? Well, they aren’t invited to the party.
There is no adult seating in the party room. There were three measly stools stacked up in a corner that I had to unstack and place out for three lucky guests. Every other mom, dad and grandparent was hunched over in a child sized chair. There are only enough paper goods and plastic utensils for the children you pay for. If you want the adults to have cake, bring your own paper products, I suppose. Kids get juice. If you want refreshments for the adults, be prepared to pay at concession by the bottle. Adult refreshments should be included in the party cost or as an optional add on.
The party room was barely clean. The floor was sticky, and the trash can was full to the brim. Gross. The trash can was also strategically placed right behind the birthday girl, so every picture of her stars her and the big yellow trashcan until I wised up and moved it.
Catch Air does limit the party to two hours, and this is fine, but being corralled and ushered out the back door by the scowling party «coordinator» was tacky, tacky, tacky.
It would serve Catch Air well to have adult (ie mature) management on site during peak hours and parties. A smile with mindful coordinating would have gone a long way. My child would give her birthday party an A. As a parent, I rate the Cumming Catch Air party as a C-.

I wish there was a Catch Air in my backyard, we’d be there every day. For kids who can walk and up, this is a great facility. They’ve planned the space very nicely and safely. I have been to a handful of other facilities where the motor for the inflatables was exposed and kids could walk right up and touch it. Catch Air has done a great job in maximizing their space and planning it for their customers.
I like that everything was padded, so even crawlers can get in on a little of the action.
Only concern is the ease of kids walking out the door. Perhaps a small gate inside the space that was kidproof would be the answer.
All in all — I will return, even though I live in Buckhead.
thanks for a great time!

My 17 month old has been 3 times in the past week or so. Especially for a kid who can walk, this place is great. It is the best place to take your kid and let them run crazy. Everything is padded. The place seemed pretty clean (my socks weren’t black afterwards like they will be after an hour at the play area in Northpoint mall). There is a pool of balls, bouncy slides and other inflatable things. My daughter really loves bouncing on the little donkeys scattered about. There is a dance floor and they turn off all the lights and have a dance party with bubbles. My only compliant is that it is hot in there. I suppose it is from all the air blowing machines. You just have to dress appropriately for it.

We have brought our son to Catch Air for more than a year. It’s a great indoor play facility for 1−½ to 8-​year-​olds. Lots of activities for all interests — inflatables, ball pit, dance floor, and tons of activity toys. Our son has a blast there, and it’s quite affordable.

This is a great place to go and play. They have something for kids of all ages. I like that they have healthy snacks for sale. I didn’t give it 5 stars because sometimes it’s too crowded.
I’ve never been to a party there, so I can’t comment on that.

We went to Catch Air for the first time to attend a birthday party. To start, this place looks amazing! The inflatable areas are great, we loved the ball pit and balloon area above it. The light-​up dance floor was a big hit and the obstacle course proved challenging yet exciting for my 4-​year-​old.
I love the whole «allergen-​free» idea they’re pitching — it makes perfect sense and it’s certainly something I can get behind. But when they lined up the kids to head into the party room, they made sure and doused all of the kids hands with hand sanitizer. Really? It’s just alcohol, not a cleaner. Why not set up a hand-​washing station for the kids? Plus, a few minutes later, all of the kiddos were eating pizza — with their hands! So you’re transferring chemicals & alcohol onto the food?
Then they served up drinks for the kids and I was shocked — Kool-​Aid drinks! Not even juice or partial-​juice… just sugar water in Capri Sun-​like packaging. Thankfully the mom of the birthday boy had bottled water available.
The facility is beautifully arranged and has some really fantastic play areas. For drop-​in play, it’s the tops. But I would not book a party without serious questions. Like I said, if you going to brag about an extra healthy environment for children, why drop the ball when it comes to such significant health areas, like nutrition?